With Calibre we manage to stay on top of everything in the company.
Use Cases and Deployment Scope
We are using this software to monitor the calls made by our agents to customers, potential customers, external employees, and suppliers. We can know with the call recordings the performance of the agents, thanks to the analysis and reports that the platform gives us. It is very useful and has significantly improved the work of our agents.
Pros
- It allows us to record calls for customer service, as well as to record radio communications with the various employees in the field, ensuring that everything is recorded and nothing is overlooked.
- It also saves the files of these recordings in an easily accessible file library, so that they can be retrieved and listened to whenever necessary.
- It also allows for mobile recordings, for better and greater monitoring of employee calls on the road.
Cons
- We had problems installing the software and adapting it to our computers, it was a bit of a long process because we had to try several times.
- The radio recording sometimes does not sound very good, maybe it is when the radio loses coverage or range, but the quality of those recordings is not so optimal.
- We have tried to contact technical support several times, including for the software installation, and never got through.
Likelihood to Recommend
Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.