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CA Service Management

Score6.8 out of 10

47 Reviews and Ratings

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What is CA Service Management?

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2026
Top Rated 2026
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2025
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2024
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2023
Top Rated 2023
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2022
Top Rated 2022
Top Rated
2018
Top Rated 2018

Technical Details

Technical Details
Mobile ApplicationNo

FAQs

What is CA Service Management?
CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.
What are CA Service Management's top competitors?
Cherwell Service Management (discontinued), IFS Assyst, and Hornbill Supportworks ITSM are common alternatives for CA Service Management.
What is CA Service Management's best feature?
Reviewers rate Asset management dashboard highest, with a score of 10.