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Buildium

Score9.2 out of 10

18 Reviews and Ratings

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What is Buildium?

Buildium is a cloud-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles.

Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property managers can receive online payments via Buildium’s tenant portal.

Management of the vacancy cycle begins with syndicating vacancies to Buildium’s listing partners, including Zillow, Trulia and Craigslist, as well as Buildium’s own free marketing website. When applicants fill out Buildium’s customizable online rental applications, the information is saved instantly to the Buildium tenant database. Buildium also offers online tenant screening services for running background checks.

Tenants and rental owners can submit requests online via Buildium’s tenant and owner portals. Property managers can turn these requests into work items and assign them to maintenance managers and staff using Buildium or Buildium’s mobile app. All requests are timestamped and include an option to attach photos.

Buildium’s tiered-pricing plans do not require a start-up fee or annual contract. A monthly subscription includes 24/7 support from a customer care team.

Categories & Use Cases

Media

Buildium Draft Leases
Buildium General Ledger
Buildium Customizable Dashboard
Buildium Resident Center

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Reviews

What users are saying about Buildium.
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Buildium Software

Incentivized
Susan PrattView profile
Property Manager in Professional Services at 24k Property Management (1-10 employees employees)

Use Cases and Deployment Scope

We use Buildium to receive rent payments, house ledgers, organize our tasks, communicate with Tenants and homeowners and provide portals for all Clients. We have also started using it as our bookkeeping tool. It easily generates late fees, commissions etc. and provides simplicity in communications with their Announcements feature and file sharing features.

Pros

  • Phone support for any questions we have or troubleshooting needed.
  • Listening to it's Clients and building out for requested enhancements.
  • Robust reporting.

Cons

  • Enhanced Tenant Screening does not capture criminal history which is alarming.
  • Bookkeeping capabilities are touted but not exactly functional. P&L statements cannot be generated without workarounds.
  • Reports aren't able to be customized to my desired level.
  • Rental ledgers are difficult to work with at times.

Return on Investment

  • It provides a good service to be able to provide rent payments with us absorbing any fees for the Tenants.
  • I like that we offer a pleasant in appearance, portal for Tenants and Clients.

Usability

Alternatives Considered

RentCafe Suite and Yardi Breeze

Other Software Used

HappyCo

Buildium review

Incentivized
Verified User
Employee (1-10 employees employees)

Use Cases and Deployment Scope

I use Buildium for the accounting of HOA's. We have almost 5,000 units under management. Buildium makes it easy to use; however, they have room for improvement. In the past, they seemed to focus on rentals, but have been working on the HOA management side of things lately.

Pros

  • Collecting payments
  • Entering information into Buildium
  • Customer portal

Cons

  • Show vendor address when entering invoices
  • Allow for multiple addresses for vendor payments
  • Allow for easy transfer of misapplied payments within the same bank account
  • Allow you to choose a date for voided items (original entry or current date)

Return on Investment

  • Buildium has allowed us to easy grow without issues

Usability

Buildium is great for small properties

Incentivized
Jennifer Ryan, CAM, CAPSView profile
Property Manager in Corporate at Stewardship Homes LLC (11-50 employees employees)

Use Cases and Deployment Scope

I use Buildium to manage the day-to-day details of a small property management company. I pay bills, record resident transactions and work orders, and track expenses and project planning. We manage 76 units total, and for a property of this size, Buildium is both easy to use and affordable.

Pros

  • Bill pay
  • Expense tracking
  • Lead generation

Cons

  • Work order flow is not intuitive
  • Website is sometimes troublesome
  • Customer service leaves A LOT to be desired

Most Important Features

  • Accounting
  • Key performance metrics
  • Ease of use

Return on Investment

  • I spend less time on reconciliation
  • I am able to easily track and plan growth
  • Residents can easily use the platform

Alternatives Considered

AppFolio Property Manager

Other Software Used

AppFolio Property Manager

Buildium in a Nut Shell

Incentivized
Miranda GarrettView profile
Operations Manager at 208.properties (11-50 employees employees)

Use Cases and Deployment Scope

We use Buildium for our Property Management Software. All leasing, tenant, and owner relations as well as financials are run through Buildium. We process applications, create leases, move tenants in, accept rent payments, payout owners, and handle all maintenance requests and work orders in the system. We utilize the integrations with Lead Simple, Tenant Turner, and Happy.co to keep everything together.

Pros

  • We use the task flow to ensure good communication with tenants and owners.
  • The accounting matches our standards for certifications.
  • Tenant portal allows them to set up auto pay and sends payment reminders.

Cons

  • Hello Sign has been a really rough transition and is not as user friendly as Adobe Sign.
  • Customer service struggles to understand what is going on and you have to hang up and call to get someone else.
  • Owner portal is lacking in my opinion.

Most Important Features

  • Lease signing
  • Task Flows
  • Payments

Return on Investment

  • Allows clear tenant communication and tracking of communication.
  • Transparent accounting gives owners a clear view of what is going on with their property.
  • Tenant screening removes some of the risk with fair housing.

Buildium has helped us to grow our property management business beyond our dreams.

Incentivized
Paul Joslin
HOA Property Manager at Del Val Property Management (11-50 employees employees)

Use Cases and Deployment Scope

I am a property manager in our HOA division. Buildium is a valuable tool we use to efficiently and effectively manage all of our properties, from financial reports and management to maintenance issues as well as tracking violations. Buildium enables us to keep all documents we need for each community in one place for easy reference or for sharing with owners and board members.

Pros

  • Financial Reports.
  • Communication with residents and homeowners.
  • Tracking income and expenses.
  • tracking maintenance items and projects.

Cons

  • I cannot think of areas for improvement at this time. Buildium customer service is very responsive to suggestions and has made improvements accordingly.

Most Important Features

  • Financial management.
  • Organizing owners and residents.
  • Communications
  • Tracking and managing violations.

Return on Investment

  • Ease of use for our owners through their portals has increased 100%.

Alternatives Considered

AppFolio Property Manager

Other Software Used

Adobe Acrobat, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Microsoft Powerpoint

Usability

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