TrustRadius: an HG Insights company

Buffer

Score8.4 out of 10

389 Reviews and Ratings

Top Performing Features

+12%

Mobile access

Users can effectively use the software through a mobile or tablet device.

Cat avg: 8.1

+4%

Role-based user permissions & privileges

Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

Cat avg: 8.7

-1%

Content planning and scheduling

Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

Cat avg: 9.1

+7%

Workflow management

Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Cat avg: 8.2

Worst Performing Features

0%

Content optimization

The tool can suggest content, as well as the best days and times for content publication and customer engagement.

Cat avg: 8

-4%

Campaign success analytics

Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

Cat avg: 8.6

Buffer Features from Reviews

Publishing

Scheduling posts to various social media channels and profiles from one interface.

8.6+3%
  • Content planning and scheduling

    Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

    Category average: 9.1

  • Content optimization

    The tool can suggest content, as well as the best days and times for content publication and customer engagement.

    Category average: 8

  • Workflow management

    Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

    Category average: 8.2

Reporting/analytics

8.3-1%
  • Campaign success analytics

    Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

    Category average: 8.6

Account management

Users can manage access to multiple social media accounts.

9.0+7%
  • Role-based user permissions & privileges

    Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 8.7

  • Mobile access

    Users can effectively use the software through a mobile or tablet device.

    Category average: 8.1

Buffer Features from the Vendor

Publishing

Vendor-contributed
  • Content planning and scheduling

    Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

  • Content optimization

    The tool can suggest content, as well as the best days and times for content publication and customer engagement.

  • Workflow management

    Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Reporting/analytics

Vendor-contributed
  • Campaign success analytics

    Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

Account management

Vendor-contributed
  • Role-based user permissions & privileges

    Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

  • Mobile access

    Users can effectively use the software through a mobile or tablet device.

Additional Features

Vendor-contributed
  • Integration with Facebook, Instagram, Twitter, LinkedIn, Pinterest, and Google+

  • Customization of messages for each social media platform

  • Suggested media from content that would be shared

  • Instagram grid preview

  • Ability to pause social media schedule and publishing

  • List or calendar view of scheduled social media posts

  • Email notifications of successful posts, failed posts, and empty queue

  • Browser extensions to share from anywhere across the web

  • Content Inbox of RSS feeds

  • Instagram direct scheduling