TrustRadius: an HG Insights company

bswift

Score6 out of 10

28 Reviews and Ratings

What is bswift?

bswift is a benefits administration management software solution built to help companies with issues such as Affordable Care Act compliance.

Categories & Use Cases

BSwift - Great for Enrollments!

Use Cases and Deployment Scope

We currently use BSwift for our benefit enrollments and ACA reporting. Being a company with multiple locations across the country, having a system that allows employees to enroll, manage their benefits, and see costs, allows faster and easier processing of benefits, life events, and payroll deductions.

Pros

  • Benefit Enrollment
  • Life Event management
  • ACA reporting

Cons

  • Reporting
  • Easy notification of new enrollments
  • Autogenerated emails

Most Important Features

  • Enrollments
  • ACA reporting
  • Life events

Return on Investment

  • HR/Benefits Admin ease of use
  • Employee functionality and transparency of use

Other Software Used

PeopleGuru, Microsoft 365 (formerly Office 365), Slack

bswift helps administrators keep benefits straight for employees

Pros

  • Detailing the benefit options available
  • Giving users their cost per pay period
  • Telling users when they are eligible to receive benefits

Cons

  • Bigger text fields
  • Address auto complete using google maps
  • Less intrusive virtual assistant

Most Important Features

  • The ability so see all the benefit options
  • The ability to help employees enroll
  • The ability to see an exact cost

Return on Investment

  • It has made enrolling new employees in benefits easier
  • It helps with audits
  • It makes sure no who wants benefits forgets to enroll

Poor Coordination with Internal Benefits Department and WEX

Use Cases and Deployment Scope

Benefits customer service in coordination with an internal benefits department and WEX integration.

Pros

  • Portal of available benefits
  • Comprehensiveness
  • Number of contact modes

Cons

  • Turnaround
  • Coordination with benefits department
  • Coordination with Wex
  • Chat interface
  • Ability to solve problems

Most Important Features

  • Competent and effective customer service
  • Coordination with the internal benefits department
  • Coordination with WEX

Return on Investment

  • Provides basic service
  • In my opinion, coordination is lacking
  • In my experience, failed to deliver on expectations

Alternatives Considered

Virgin Pulse

bswift makes benefits selection a breeze

Pros

  • bswift breaks down each benefit into its individual components really well.
  • bswift provides ample resources for additional support (phone numbers, emails, FAQ documents)
  • bswift makes it easy to compare the pros and cons of several benefit alternatives

Cons

  • bswift can make it easier for a user to locate and initiate annual enrollment
  • bswift can do a better job of providing a comprehensive description of each category of benefits

Return on Investment

  • bswift has helped reduced the number of benefits review & explanation sessions that our HR department has had to hold
  • bswift has reduced the number of benefits related phone calls and emails to our HR team

Alternatives Considered

ADP Workforce Now and Justworks

Other Software Used

ADP Workforce Now, JIRA Software

Improve your Benefit process with bswift

Pros

  • Open Enrollment Administration
  • Customer Service
  • Liaison with Benefit providers

Cons

  • They should have better price point for large customers
  • Better EDI for Oracle cloud

Return on Investment

  • Ease of planning
  • Better ROI than managing inhouse
  • EDI needs to be improved

Other Software Used

Oracle HCM Cloud, Oracle Financials