Brevo Administrative and Support Services Reviews & Insights

Score8.7 out of 10

315 Reviews and Ratings

Overview

Synthesised from 6 reviews | Last Published May 26, 2026

Brevo is primarily used by organizations for comprehensive email communication strategies, addressing customer engagement and acquisition. In TrustRadius reviews, users leverage the platform for various email campaigns, including marketing, transactional, and re-engagement efforts, alongside contact management and segmentation. Its strengths include robust tools for streamlining communication workflows, from audience segmentation to automated outreach and campaign execution.

Reviewers also report a positive return on investment, with one user noting a 20% ROI, and appreciate insights into demographics and optimal mailing times that enhance customer understanding. However, areas for improvement include limited variety and customization options for email templates, a concern for 3 of 6 reviewers, and challenges with the user interface regarding critical function discoverability. Overall, the platform offers a strong value proposition despite not being the least expensive option.

Pros

Contact management and segmentation for personalized outreach
Email automation for triggered campaigns
Effective design and delivery of marketing messages
Provides actionable data analysis and insights for optimization
Delivers positive return on investment for mailings

Cons

Limited variety and customization options for email templates
User interface can be non-intuitive for critical functions
Incident management features are not easily discoverable
Results of contact loading are not clearly placed

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Brevo Reviews

7 Reviews

Administrative and Support ServicesStaffing & Recruiting2Outsourcing/Offshoring1Events Services4

an all-in-one system for your events

Rating: 10 out of 10

Incentivized

June 2, 2025

Use Cases and Deployment Scope

My association sends hundreds of emails with Brevo and analyzes the performance through the tools provided by the integrated system. The tools for managing contacts and for dividing different lists for marketing campaigns aimed at specific targets are very useful.

La mia associazione i nvia centinaia di mail con Brevo e analizza il rendimento attraverso gli strumenti concessi dal sistema integrato. Molto utili gli strumenti per la gestione dei contatti e per la suddivisione di liste diverse per campagne marketing mirate a target specifici.

Pros

contact management
tagging lists
Email opening and bounce analysis
gestione contatti
liste di tagetting
analisi aperture delle mail e bouncing

Cons

templates (themes) in the editing page could be more numerous
modelli (theme) nella pagina di editing potrebbero essere più numerosi

Likelihood to Recommend

How can you get more with the basic free level of a mailing system? Many competitors offer less and others more tools but less efficient.

Venire poter ottenere di più con il livello base gratuito di un sistema di mailing? Molti concorrenti offrono meno e altri più strumenti ma meno efficienti

This review was originally written in Italian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Verified User

Project Manager (Events Services company, 1-10 employees)

Vetted Review

3 years of experience

Brevo: Empowering Budget-Conscious Marketers to Spread Their Message

Rating: 10 out of 10

Incentivized

January 5, 2024

Use Cases and Deployment Scope

I utilize Brevo as a platform to disseminate knowledge and raise awareness among the general public regarding sustainability-related subjects, events, and services. I also employ it as a means to effectively communicate our organisation's events, activities, and other pertinent information to our specific target audience

Pros

It provides easy-to use templates, therefore one doesn't need to have design expertise to use it
It offers 300 free emails daily and there's no limit to the number of contacts that can go into the database
I appreciate the feature that allows me to requeue an email campaign after it has been sent to the initial 300 recipients. This feature ensures that the email is only delivered to those who have not yet received it, eliminating the concern of a recipient receiving the same email twice.
It offers mobile and desktop previews letting me see in real time how the email will appear on the receiver's end

Cons

It would be highly appreciated if there was an option available for daily upgrade payment, specifically designed for one-time use. Currently, the platform offers monthly and annual subscription options
More Templates are always welcome

Likelihood to Recommend

As of now, my experience with Brevo has been limited to utilizing it for email campaigns. From my personal standpoint, I can confidently affirm that it provides marketing communication professionals, especially those with limited or no marketing budget, with the opportunity to disseminate their messages through newsletters or blogs, completely free of charge.

Janie Ogeah

Senior Communications and Marketing Manager in Marketing at GSE Technologies (Events Services, 1-10 employees)

Vetted Review

Bravo Brevo!

Rating: 10 out of 10

Incentivized

January 5, 2024

Use Cases and Deployment Scope

Our event company Sam Inspire Cambodia uses Email marketing on Brevo as our current solution, we found it absolutely easy to use including importing the contact from Excel and the design of email content is quite easy too. The report analytics, contact management and all other technical work are done by Brevo and sit back and relax. We can even send only to those contact who engage with the mailing campaign which is a safer way for our domain.

Pros

contact management
content design
report and anilystic

Cons

We have no idea yet
Need to explore more of the app
So far everything is great

Likelihood to Recommend

We have done two email blasting campaign. With zero experience. We just import the mailing list directly from our contact list in Excel. Start designing the email contents and sent. The analytics started to generate quickly and giving us the statistics in real time. We could see the unsubscribing list, open and conversion right away with everything on the Free Plan.

Samnang Chhon

Founding Director in Corporate at SAM INSPIRE Cambodia (Events Services, 1-10 employees)

Vetted Review

1 year of experience

View profile

Brevo is your trusted marketing partner!

Rating: 10 out of 10

Incentivized

November 27, 2023

Use Cases and Deployment Scope

I can't describe how happy We are with Brevo! Brevo has made our life easier with our email campaigns, we are not only able to boost our sales but also promote our blog and brand awareness. If you are looking for top-notch service, support and technology then give Brevo an opportunity, I promise you will not regret it!

Pros

Email marketing
Delivery
Analytics

Likelihood to Recommend

Well suited: Email outreach, integrations, CRM.

Less appropiate: I can't name one.

Miguel Rivas

Managing Partner in Corporate at Fenix Solutions (Staffing & Recruiting, 1-10 employees)

Vetted Review

1 year of experience

SendinBlue is the best: More bang for your money

Rating: 10 out of 10

Incentivized

January 24, 2023

Use Cases and Deployment Scope

I have tried virtually every email marketing softwares out there. Thank God for the day I discovered SendinBlue. For one, you can do your own research but their pricing is one of the best and most fair out there. You can easily manage your contact list and send your email campaigns in peace with no hassle. They even offer easy landing page design which I use for quick RSVP's or data gathering. Anyway, many things I can say but I refer anyone I know to SendinBlue. It's a gamechanger for sure. Take that from someone who has struggled through them all. Name it, I've used it.

Pros

Easy contacts uploads
Amazing and modern design templates
Landing pages

Cons

This is kind of a good thing but annoying at times, if your bounce rate or unsubscribe rate is high they will limit your account

Likelihood to Recommend

I mean I'm gonna sound redundant but they are the best> If you know a company do share but on all categories: they are b y far the best. Ease of use, pricing, customer service, etc

Naomi Alabi

FOUNDER in Marketing at SFWRUNWAY (Events Services, 1-10 employees)

Vetted Review

3 years of experience

Don't waste your money with Sendinblue!

Rating: 1 out of 10

Incentivized

October 25, 2022

Use Cases and Deployment Scope

Terrible technical support and customer service. They are based outside the U.S. and do not expect a timely response to any technical issues you have. You are left to figure out things for yourself. When you do get a response, they are not personalized and 'canned' straight from the help page. We purchased a dedicated IP because of the # of blocks and bounces, save your money and just look for a better company. We send roughly 60,000 emails monthly with less than 200 being opened through this service.

Pros

Take your money!
Respond 24 hours later when you have a technical issue.
Nothing else!

Cons

Actual phone support.
Faster response time.

Likelihood to Recommend

Collect monthly fees, and provide zero customer service.

Verified User

Executive in Corporate (Staffing & Recruiting company, 1-10 employees)

Vetted Review

1 year of experience

Sendinblue Review

Rating: 1 out of 10

Incentivized

April 29, 2021

Use Cases and Deployment Scope

It is currently being used to send an email newsletter to all subscribers for further information on our services and industry insights

Pros

Nothing

Cons

Reporting
Email delivery
Automation

Likelihood to Recommend

[I feel] Sendinblue falsifies reports to state that it’s emails are sent but [I dont think] it does. Having tested the system after a scenario of emails not be received by customers, we utilised our own email addresses where it stated that an email was sent, however, an email was not received. No spam folders or other folders had received such emails and therefore [I think] their reports are false.

Alex Coombes

Marketing Manager in Marketing at Quantanite (Outsourcing/Offshoring, 1001-5000 employees)

Vetted Review

1 year of experience

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