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BookSteam Reviews and Ratings

Rating: 8.9 out of 10
Score
8.9 out of 10

Community insights

TrustRadius Insights for BookSteam are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use: Many users have found BookSteam to be easy to use for admins, teachers, and clients. They appreciate the simplicity and customization options of the software. Some users even mentioned that it is straightforward and simple to navigate, making it easy to show others how to use it.

Versatile Scheduling Options: Users have praised BookSteam for its versatility in scheduling various tasks such as team meetings, interviews, consultations, video conferences, booking requests, emails, and text messages. This flexibility allows them to streamline their scheduling process and meet all their requirements.

Great Customer Support: Several users have mentioned that BookSteam's customer support team is great and always listens to feedback. They find the support team quick, concise, responsive in addressing any issues or questions they may have.

Reviews

3 Reviews

Schedule it all

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

When reaching out to our e-learning students to welcome them or guide them, it is difficult to reach them in a good or long enough time. Tools like BookStream have the potential to organize our time which is a win-win for our students.

Pros

  • Provide a booking solution
  • Synchronize with calendar
  • Customize the visuals of our scheduling service

Cons

  • Might be a more complex tool - needs its learning curve
  • The possibility to use it as a way to provide classes or webinars in series may be a bit complicated

Likelihood to Recommend

To schedule single contact (like a welcome or monitoring call) and highlight other services like a specific one-off webinar or recordings to watch. To provide more regular scheduling like a series of calls/classes.

EA
Eric Alcorta
Student Advisor in Customer Service at EF Corporate Solutions (11-50 employees)
Vetted Review
BookSteam
1 year of experience

booksteam is our favorite booking software!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our entire organization uses BookSteam with separate staff log in accounts to schedule and reschedule people in all day. It solves a lot of problems from online payments to customer convenience.

Pros

  • Online scheduling, canceling, re-booking customers.
  • Taking payments online via PayPal at the time the client books.
  • Sending out sms reminders and sms confirmations so clients will not miss their event.

Cons

  • I can't think of anything that they can improve, maybe allow more visual customization.

Likelihood to Recommend

BookSteam is well suited pretty much for any business that accepts appointments; I'm pretty sure classes as well.

VU
Verified User
Manager in Product Management (11-50 employees)
Vetted Review
BookSteam
1 year of experience

BookSteam improved my business

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Booksteam.com is used by entire organization. It solves our appointment scheduling problem. Our clients can now book their appointments online stead of calling in.

Pros

  • Syncing BookSteam schedule with my iPad calendar. Whenever appointments is made online, it shows up in my iCal.
  • Payment integration. We set it up so when clients schedule appointments online, they are required to leave a deposit, otherwise they can't book. This cuts down on clients who are not serious about showing up.
  • SMS reminders. Clients receive automated sms reminders which almost eliminated no shows.

Cons

  • Would love MailChimp integration.
  • I'd like to have an option where BookSteam will automatically send out birthday emails.

Likelihood to Recommend

BookSteam is suited pretty much for any business that takes appointments. It's perfect for businesses who don't want the hassle of phone scheduling, rescheduling, calling people back and talking to the answering machine. Everything is automated and done online. I believe they even offer class scheduling, so that is also perfect for businesses who need group scheduling.

VU
Verified User
Administrator in Customer Service (1-10 employees)
Vetted Review
BookSteam
1 year of experience