Bonterra Network for Good Reviews and Ratings

Rating: 6.9 out of 10

Score

6.9 out of 10

Community insights

TrustRadius Insights for Bonterra Guided Fundraising are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Features: Users have praised the platform for its wide range of features which allow for seamless online campaign creation, efficient email blasts, and detailed donor progress tracking via the dashboard. The access to Year End Closing guidelines, event fundraising options, and detailed data reports received praise for their usefulness in enhancing fundraising efforts.

Ease of Use: Reviewers have highlighted the system's intuitive interface and customization options, particularly noting the simplicity of setting up mass communications like emails, texts, newsletters, and ticketed fundraisers. The ease of creating event pages and efficiently managing email communications has been a significant advantage appreciated by users.

Effective Donor Management: Many users appreciate the platform's capabilities in managing donors efficiently, fostering relationships through regular communication channels, and providing valuable insights through detailed reports on fundraising activities. The ability to track donations effectively and send personalized thank you messages directly from the donation acknowledgment section has contributed to enhancing donor engagement levels.

Reviews

150 Reviews

Test 123

Rating: 1 out of 10

Incentivized

January 28, 2026

Use Cases and Deployment Scope

Test 123

Pros

Test 123

Cons

Test 123

Likelihood to Recommend

Test 123

Jason Jaramillo

test in Customer Service at test (1-10 employees)

Vetted Review

1 year of experience

Excellent Choice for Nonprofit Donor Management

Rating: 8 out of 10

Incentivized

April 18, 2025

Use Cases and Deployment Scope

We use Bonterra Network for Good to keep track of all of the donations sent to our organization. We send thank you letters to all donors the month of their donation as well as at the end of the year for tax purposes. We also use Bonterra Network for Good to send emails and letters to thank our donors apart from donations and we use it to do our annual letter every year.

Pros

The donation software is very user friendly to add donations to.
The report section is very easy to use and to run what you need.
The contact portion is extremely user friendly and is easy to keep track of donors, what they've paid and communication to them.

Cons

The only problem we have had is when we type something in Word and try to copy and paste into Bonterra Network for Good. It does not always format properly. Also, there are limited fonts to choose from and sometimes there are size issues when trying to get everything universal.
Customer service is usually slow to respond.

Likelihood to Recommend

It is very user friendly for nonprofits. There are many options for reaching out and running donation campaigns. It is extremely easy to keep track of donations monthly and to make sure all end of the year tax letters are sent. We have been using it for several years with very little problems. The only downside I would say, is the cost. It is very expensive for nonprofits, especially when there are lower cost software out there.

Verified User

Administrative Assistant in Finance and Accounting (11-50 employees)

Vetted Review

5 years of experience

Bonterra Network for Good Great Product Great Price

Rating: 10 out of 10

Incentivized

April 9, 2025

Use Cases and Deployment Scope

We use Bonterra Network for Good for donor management, CRM, donation management and tracking, donor communication, ticket sales, donation processing, and donor tax documentation. We continue to find new ways to utilize the software as new functions are rolled-out. The product addresses the majority of needs that a small nonprofit require, all rolled into one product. It allows for communication, financials, CRM, and many other things all under one "roof".

Pros

Donation tracking
Donor record keeping
Donation acknowledgements
Donor tax documentation
Donor communications (email, text)
Donation processing
Ticket sales
Historical data records

Cons

In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.

Likelihood to Recommend

Bonterra Network for Good has been vital in my work in Finance and Administrative tasks for our small nonprofit. It has allowed for us to provide better customer service to our donors with all of the newer functions that have been implemented and the increased ways in which we can interface with our donors' donations, such as manually updating credit cards, and being able to enter new donations for the donors without having to call. With each new rollout of increased features, we find more ways to better serve our donors, and in turn serve our mission.

Verified User

Manager in Finance and Accounting (1-10 employees)

Vetted Review

3 years of experience

This is a GAMECHANGER

Rating: 10 out of 10

Incentivized

April 9, 2025

Use Cases and Deployment Scope

We use Bonterra Network for Good for all of our donor management, fundraising, and volunteer organization. Managing all three of these things on separate software and teaching that software to office staff and volunteers is a time consuming tedious task. This puts all three at your fingertips in an intuitive software that's easy to learn!

Pros

Donor Management
Volunteer Organization
Fundraising!
Financial Tracking

Cons

I would like to have a volunteer schedule that is visible to the staff.
I would like it to work with Quickbooks
When entering contacts if it thinks there's a duplicate I would like to know as I'm typing and not after.

Likelihood to Recommend

Bonterra Network for Good is great for all fundraising, webpage integration, and donor management. I love to use it to send out an email blast to our donors. I can send to each of our donors in one click. That is easy to teach and learn! I also send out texts to volunteers daily with one click as well. That makes my job so much easier.

Sara Brunner

Director at Gateway Home (11-50 employees)

Vetted Review

2 years of experience

Bonterra Guided Fundraising--Just what we were looking for!

Rating: 9 out of 10

Incentivized

January 28, 2025

Use Cases and Deployment Scope

Before we started using Bonterra Guided Fundraising (NFG), we kept track of our donors and donations on a spreadsheet. The extent of our fundraising efforts were four newsletters a year. Once we switched to Bonterra Guided Fundraising (NFG), we saw an immediate increase in donor interaction and giving. The software gives us the tools we need including step-by-step giving plans, methods for data collection, and valuable training and technical support. Our donor gifts have increased significantly, and we now have a relationship with these donors that goes beyond their giving to our organization.

Pros

Provide step-by-step giving plans
Provide a format for collecting data
Train and provide technical support
Provide templates for email blasts, and texts
Make it easy to interact with our donors

Cons

Even more webinars:)
Improving the Note area so that it is more detailed
Grant donors and Capital campaigns
Training on legacy giving

Likelihood to Recommend

I believe that Bonterra Guided Fundraising (NFG) is a great resource for your small to medium sized non-profit. From our own experience, Bonterra Guided Fundraising dramatically improved our non-profit giving and taught us how to interact with our donors.

As we grow, we are needing more tools for finding major donors, grant writing, and legacy giving.

Melissa Barker

Fundraiser in Marketing at Haven Of Hopes Ministry (1-10 employees)

Vetted Review

4 years of experience

View profile

I highly recommend Bonterra Guided Fundraising!

Rating: 10 out of 10

Incentivized

January 27, 2025

Use Cases and Deployment Scope

We use Bonterra Guided Fundraising for multiple aspects of our fundraising: donor records, communication, campaigns, and guidance. I switched to Bonterra Guided Fundraising in 2019 because I needed a better dashboard, easy-to-pull reports, all-in-one communication, and something intuitive. I am still using Bonterra Guided Fundraising because it has met those needs and made me a better fundraiser.

Pros

easy to build email blasts
donor records
guidance
donor recognition tools
coaches

Cons

event feature
auction feature
donor information

Likelihood to Recommend

For new fundraisers, it is incredible. I recommend adding a coach to your package.

The dashboard has essential information that is well-presented.

I suspect that Bonterra Guided Fundraising is better suited for nonprofits that have donor databases of under 7500 donors.

Robin Morris

Executive Director at Garces Foundation (1-10 employees)

Vetted Review

6 years of experience

View profile

Solid choice for donor management

Rating: 9 out of 10

Incentivized

January 27, 2025

Use Cases and Deployment Scope

Our nonprofit finds the platform and ease of Network for Good's owned by Bonterra Guided Fundraising keeps us as active users. They register in every state so we do not have to, and keep us raising resources around the country in an ethical way.

Pros

Tracking gifts
Sending acknowledgments
Searching data

Cons

Updating contacts associated to organizations
Having better email blast integration
Adding attachments from email to platform

Likelihood to Recommend

From trainings to data management, from campaigns to resource distribution the platform does its job week after week.

Verified User

C-Level Executive in Finance and Accounting (11-50 employees)

Vetted Review

10 years of experience

Review of Bonterra Guided Fundraising for Repair the Sea.

Rating: 10 out of 10

Incentivized

August 11, 2024

Use Cases and Deployment Scope

Repair the Sea started using Bonterra (Network for Good) almost two years ago. We needed a platform that provided an all-inclusive donor management system for our start-up non-profit, and this platform satisfied that need. We use BGF to keep track of our donors and other individuals around the world who are involved and believe in our mission of protecting the aquatic environment from a Jewish perspective.

Pros

Customer Service.
Email Campaigns.
Campaign Donation Pages.

Cons

Perhaps provide integration with a calendar function.
Perhaps provide integration with What's App.
Perhaps integration with PayPal and Venmo should be provided, but that may already be on the table.

Likelihood to Recommend

Each time I have called, emailed, or messaged Customer Support, they have been very patient and very helpful in trying to address my concern or explain how to do something. As a relatively new user, customer support is very important to our organization from both an efficiency and customer communication perspective. Response time is very important, and Bonterra's Customer Support wins my vote for this feature.

Verified User

Executive (1-10 employees)

Vetted Review

2 years of experience

Pretty Great Software for a Pretty Great Price

Rating: 9 out of 10

Incentivized

July 30, 2024

Use Cases and Deployment Scope

Our main use of Bonterra Guided Fundraising is through their donor tracking software. Here, we store information about people who have donated in the past, and use their contact applications to send them thank yous/initiate donor retention. We also love their campaign platform, which allows us to promote and track various events we have going on throughout the year. We do a lot of different things and the software enables us to keep track of which events were successful, even on a multi-location level. We have about 20k profiles in our system and use it for 3 different locations.

Pros

Ease of use - seamless and clean-cut
Promotional options
Additional auction platform is easy to use
Donor contact is great

Cons

Data reporting -- there's one additional column we'd like added and have recommended it multiple times
Helpline -- sometimes it takes a while to hear back on a certain issue

Likelihood to Recommend

Bonterra Guided Fundraising is great for an organization that is growing. The platform is versatile enough to be used simultaneously by many people and has enough features that no other software is necessary. If a mid-sized organization is holding a Fundraising Gala with an auction, for example, this guided fundraising platform is great. This would not be a necessary software for a nonprofit that was smaller and didn't have a ton of people to keep track of. The expense wouldn't make sense as, with a little effort, many of the same things could be accomplished through free tools like Excel and Email -- they just wouldn't look quite as formal and polished.

Verified User

Program Manager in Research & Development (11-50 employees)

Vetted Review

1 year of experience

Bonterra Guided Fundraising makes donor management possible

Rating: 10 out of 10

Incentivized

July 29, 2024

Use Cases and Deployment Scope

Before using Bonterra Guided Fundraising software, we were unable to effectively reach our donor to be able create, execute, and track campaigns. We could not effectively thank our donors for their support. Further, we had no database of that allowed us to categorize our donors and volunteers with all of their contact info. Since we switched to Bonterra Guided Fundraising, our donations are up, we have a growing number of recurring donors and support for new campaigns is immediate. We can now send out text and email blasts complete with the analytics we need. And speaking of analytics, being able to instantly see and communicate with lapsed donors is invaluable. And in those moments where we need to see some obscure slice of our donations, the Bonterra Guided Fundraising filters allow us to see exactly what we want and we can download it into a CSV file so we can create all the charts we want.

Pros

Dashboard has all the pertinent data right up front
Very flexible tools for campaign management
Communication with donors and volunteers across all media
Event management/ticketing
Contact management complete with custom fields

Cons

Forms management needs the same features available in email blasts

Likelihood to Recommend

Any organization that has a diverse group of contacts some of whom are donors should be using Bonterra Guided Fundraising. We have four significant groups of people in our Bonterra Guided Fundraising database: donors, volunteers/supporters, prison unit chaplains, and staff. I am to separate out communication that is appropriate for each group or include everyone in a communication with just a click. Organizations that don't want to grow, thank people for their support, run targeted campaigns, raise money or be effective shouldn't use Bonterra Guided Fundraising.

Bill Everts

Executive Director at Less Than The Least Ministries (1-10 employees)

Vetted Review

2 years of experience

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Bonterra Guided Fundraising makes donor management possible

Rating: 10 out of 10

Incentivized

July 29, 2024

Use Cases and Deployment Scope

Pros

Dashboard has all the pertinent data right up front
Very flexible tools for campaign management
Communication with donors and volunteers across all media
Event management/ticketing
Contact management complete with custom fields

Cons

Forms management needs the same features available in email blasts

Likelihood to Recommend

Bill Everts

Executive Director at Less Than The Least Ministries (1-10 employees)

Vetted Review

2 years of experience