What is BMC Helix Remedyforce?
BMC Helix Remedyforce is an IT service management designed to scale and adapt to the needs of mid-size companies. Built on Salesforce cloud, it allows users to combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
The vendor states their goal is to help users achieve:
- Service Management Excellence
- Multi-Cloud Digital Enterprise
- Predictive ITSM
Categories & Use Cases
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Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
| Supported Languages | English, French, German, Japanese, Portuguese, Spanish |
Downloads
FAQs
What is BMC Helix Remedyforce?
BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.
What are BMC Helix Remedyforce's top competitors?
ServiceNow IT Service Management, Cherwell Service Management (discontinued), and Ivanti LANDESK Service Desk (discontinued) are common alternatives for BMC Helix Remedyforce.
What is BMC Helix Remedyforce's best feature?
Reviewers rate Organize and prioritize service tickets, Service restoration, and Configuration mangement highest, with a score of 9.