BMC Helix ITSM

“But it is worth mentioning that Microsoft's SCCM has excellent integration with Microsoft enterprise solutions and has is less expensive and not efficient.”

“You are assigned floating license that let the organization share license pools, thus reducing cost.”

“It can be quite expensive so a consultant should be hired to analyze what additional modules are needed The ROI is fantastic for large organization only as it is very helpful for large volume tickets...”

“ServiceNow has also, taken as long or longer as far as time is concerned.
Up front cost is a little more expensive, but maintenance costs are less.”

“Plus ROI is marked as 3 times the cost which is great Useful software for working in any organization so return 100% i beleive.”

“ROI in Large organisaitons - very quick Smaller organisations struggled to find ROI Organisation change takes time.”

“Our region is very price sensitive and BMC should reconsider its pricing policy for this region.”

“Cuts Unplanned Downtime in Half Legacy solution cost savings Helps in foreseeing issues and reduce SLA breaches.”

“BMC Helix ITSM (Remedy) is really helping in ticketing management, help to save the SLA, which is really important ROI for us.”

“ROI is slow as initial investment is high.”