BMC Helix Client Management Reviews and Ratings

Rating: 8.1 out of 10

Score

8.1 out of 10

Reviews

3 Reviews

MY experience on BMC Helix Client Management Suite

Rating: 6 out of 10

Incentivized

May 11, 2020

Use Cases and Deployment Scope

We moved to BMC Remedy as ITSM tool from in-house tools in order to meet the scaling of the business. Till then we did not have a full fledge ITAM tool. Since BMC Helix Client Management Tool integrates readily with BMC Remedy, we decided to go with this tool for major asset inventory purpose. This is being used by the whole organisation for ITAM purpose.

Pros

Integration with BMC Remedy.
Lightweight client.
Good reporting features.

Cons

Features are not uniform across OS for end point management.
Changes take longer time to execute in the cloud front.

Likelihood to Recommend

This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Go to product for quality asset management

Rating: 9 out of 10

Incentivized

April 14, 2017

Use Cases and Deployment Scope

We use BMC Client Management for computer imaging, patch management, asset management and software deployment. It allows us a high level of control over the patching process which is extremely important in a manufacturing environment. It is our go to system to automate all asset processes and has allowed us to reduce computer replacement time, speed software deployment and help with asset planning.

Pros

Easy to use
Easy to upgrade
Highly flexible without customization
Great community/support
Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
Computer imaging and software deployment work together to improve speed to delivery.
Financial asset management is very useful providing all of the information we need to support our PC replacement process.

Cons

Reporting can be challenging
Advanced features like image deployment lack detailed documentation
Would like to see the addition of flexible field names, especially to financial asset management.

Likelihood to Recommend

Well suited for medium to large business that are looking to manage assets, deploy software automatically and need a high level of control over patching. Less appropriate for smaller businesses where fewer computers can be easily managed by hand or with freely available tools.

Edward Kraft

Technology & User Services Manager in Information Technology at Charter Manufacturing (1001-5000 employees)

Vetted Review

5 years of experience

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BMC Client Management

Rating: 10 out of 10

Incentivized

March 27, 2017

Use Cases and Deployment Scope

We use BMC Client Management for remote access, OS program deployment, patch management, and compliance management. it is a very big time saver on patching systems. you can set it and let it go. The Compliance module has help our compliance officer find, identify, and remediate, shortfalls in our practices.

Pros

Simple interface
Easy to navigate around

Cons

It would be nice if it were possible to export search results
Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
Easy report writing

Likelihood to Recommend

Patch Management and software deployment. Needs a little help with reporting.

John Leach

Sr. Network Administrator in Information Technology at CBC Federal Credit Union (51-200 employees)

Vetted Review

3 years of experience

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