BMC Helix Business Workflows for the future
Use Cases and Deployment Scope
We implemented BMC Helix Business Workflows in Human Resources Department where is a wide range of use cases. The Integration with DWP Catalog is good and we use also the To-Do Tasks to communicate with end user (so requestor). Workflow Designer and flexibility in Implementation is a big value add.
Pros
- Dynamic Fields
- DWP Catalog Integration
- To-Do Tasks
Cons
- Strange Status of Dynamic Fields
- Questions Definition in DWP Catalog where Case should be created
- Case Fields Mapping in DWP Catalog Workflow
Return on Investment
- We are still not live
- We expect faster HR Use Cases solution
- Better end user communication
Usability
Other Software Used
BMC Helix Platform, BMC Helix Digital Workplace, BMC Helix ITSM