Bluecore, YOUcore: An ESP dedicated to personalization!
Use Cases and Deployment Scope
We use Bluecore primarily as an Email Service Provider (ESP). This means we can build and send email campaigns, but we can also gather data and build based on our audiences and their behavior through these emails, our site and social media. We can also track our sent campaigns in order to look back on KPIs such as open rate, click-through-rate and revenue to determine future decisions.
Pros
- Audience Insights
- Key metrics on sent campaigns
- User friendly, drag and drop functionality in building email templates
- Encouraging support on becoming better and more involved with our customers/subscribers
Cons
- Embedded functionality for social media live preview
- Heat maps don't always show up
- More flexibility in navigation bar, can get uneven in proportion
Return on Investment
- We've seen increased ROI through product personalization purchasing
- We've been able to individualize our campaigns based on highest category affinity
- We've seen engagement with our automated campaigns to help figure out exactly what blocks to include in these messages.
Alternatives Considered
Bronto Marketing Platform (discontinued)
Other Software Used
Attentive Mobile, Later, Google Analytics
