Blitzz

Blitzz is a video powered, enterprise field service platform that becomes the system of record for collaborative events between field techs, HQ support and end users of physical equipment in the field. Collaborative events that Blitzz enables through its mobile, web and smart glasses technologies are messaging, live interactive video and AR.

Each collaborative event reduces truck rolls, warranty costs and drives up productivity, efficiency and NPS scores. Machine learning from each collaborative event, together with data pulled in from field service management systems (FSMS) & CRMs that Blitzz integrates with, drives predictive support. This learning empowers the support and field techs to preempt getting stuck, be better prepared, and diagnose, install, troubleshoot, repair and provide exceptional interactive support, keeping customers happy while creating a fantastic ever growing library of easily accessible, tribal knowledge through every technician's phone/tablet, smart glass or desktop. Its integrations also help launch Blitzz from within an FSMS as well. While FSMS typically provide a web-first approach to scheduling, dispatching, invoicing and billing, the vendor states they focus on the important but missing mobile first collaborative events to greatly augment such workflows.

Supported platforms: SmartGlass, Android, iPhone, iPad, Windows, Mac, Chrome Browser.