BlackLine Reviews & Insights

Score8.8 out of 10

360 Reviews and Ratings

Community insights

TrustRadius Insights for BlackLine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Support: Users have appreciated the high level of expertise and assistance provided by partners during project implementation, showcasing a strong commitment to successful project outcomes. The knowledgeable Project Manager was highlighted as a key asset for effective task management and overall project success.

User-Friendly Interface: Reviewers found the platform's clean interface easy to navigate, enhancing user-friendliness and simplifying task management for increased efficiency. The ability to communicate seamlessly with team members further streamlined collaboration efforts.

Efficient Processes: Many users praised the fast performance of the platform, enabling effective time management, improved productivity, and efficient task completion. Integration with SAP was noted as particularly beneficial in optimizing processes and ensuring system compatibility.

Reviews

338 Reviews

Value for Money

Rating: 7 out of 10

Incentivized

September 22, 2025

Use Cases and Deployment Scope

Recons, and top side journal entries. provides a control framework for account recon process.

Pros

tracking of deadlines
segregation of duties
teams and distribution of responsibitlity

Cons

handling high volumes of data
performance
system stability
more visibility into interfaces

Likelihood to Recommend

setting up a control framework to get reconciliations done on time.

Verified User

Program Manager in Finance and Accounting (5001-10,000 employees)

Vetted Review

3 years of experience

A Must for the Finance Recon

Rating: 9 out of 10

Incentivized

September 16, 2025

Use Cases and Deployment Scope

BlackLine is used for reconciliation and task management for our organization. Its used for last 8 years. We have been enjoying the product. One of the improvement we would suggest to automatic and mass document upload feature. Once that is available it will solve a lot of issues and increase the efficiency.

Pros

Reconciliation
Task Management
Audit

Cons

Document attachment
Auto subledger reconciliation
Connectors

Likelihood to Recommend

BlackLine is recommended for the reconciliation feature. It is used for the task management as well. It gives a lot of automation feature. It has the AI tool Verify which is coming up. It is audit feature gives complete access to the auditor. It has different roles from Preparer through CFO which helps a lot for the organization.

Verified User

Employee in Finance and Accounting (10,001+ employees)

Vetted Review

1 year of experience

I can't imagine our team before BlackLine

Rating: 10 out of 10

Incentivized

September 16, 2025

Use Cases and Deployment Scope

We use BlackLine for Journals, Reconciliations, Transaction Matching, Task Management, Intercompany and Variance Analysis! Reduces a lot of manual work and saves countless hours. We've been able to close faster and complete account reconciliations more timely and more effectively utilize shared services to complete the work. Increased visibility and audit readiness has been a big plus. I can't imagine our organization before BlackLine.

Pros

Making it's solutions look and feel consistent and familiar.
Integrating its various modules to work with each other to build synergies.
Innovating and listening to customers suggestions for new enhancements and features.

Cons

Confirmation back to BlackLine from ERP for Open Items Clearing (similar to how with journals a confirmation message is sent back to say posted and the document number).
We just recently rolled out required training for our users via BlackLine University, but it is currently very manual to run reporting from BlackLine and then BLU and then marry the two together to produce required courses by user (based on their user access) and then to determine who has completed their training and who has not. If BLU's reporting could be integrated with Blackline reporting (user access) then that would be great. Even better if we could define in our BLU environment what the required courses were for each role and then run reporting on completion progress.
Marketing emails are sometimes misleading. For example, the Verity email that came out yesterday after the "big reveal" makes it sound like all of the verity agentic AI capabilities are available now, but they are still roadmap items for the most part. Just a little more clarity and transparency in these announcements would help to temper expectations.

Likelihood to Recommend

If you use an ERP system with a built in connector that is ideal. I can't imagine using BlackLine without one.

Verified User

Manager in Finance and Accounting (10,001+ employees)

Vetted Review

8 years of experience

Get BlackLine to improve ROIs

Rating: 9 out of 10

Incentivized

September 16, 2025

Use Cases and Deployment Scope

We use almost all of the products offered by BlackLine - Account Reconcialiation, Task Management, ICH, FRA, Journal Entry, Studio 360. BL helps us streamline all our financial close items. We have now less to worry about MEC activities, compliance and getting things done.

Pros

We have successfully achieved over 70% auto-reconciliation.
Streamlined all our month end close tasks using their task management.
Achieved over 30% automated journal entries.

Cons

APIs for Validation, Dependent Validation, and Static Description tables
Adding metadata/field description for all the fields in reporting module
Allowing user info to update all fields using users template

Likelihood to Recommend

It has helped us achieve over 70% auto reconciliations which freed up our accountants time.

Verified User

Administrator in Finance and Accounting (10,001+ employees)

Vetted Review

5 years of experience

Amazing Product

Rating: 10 out of 10

Incentivized

September 16, 2025

Use Cases and Deployment Scope

In my organization we use BlackLine for account reconciliations, tasks and transaction matching. The system supports a seamless close process with visibility to dashboards and KPI's. Along with this we utilize to support our auditor requests by providing them direct auditor access to the system which alleviates the need for the team to pull the detail for audit sample requests. The team assignment functionality is a game changer in allowing for users to easily have backups when they are out or if they are working on something else during the close. The automation capabilities in transaction matching also are a game changer with automating the clearing based on rules and allowing the team to focus on other higher priority items in the close.

Pros

Auto certification of reconciliations
Transaction Matching
Providing training

Cons

auto set up of templates in reconciliations
Rule suggestions for transaction matching to enable a higher match rate

Likelihood to Recommend

Enabling value added time in the close by streamlining and/or automating reconciliations, task management, transaction matching, journal entries and intercompany reconciliation processes.

Verified User

Contributor in Finance and Accounting (10,001+ employees)

Vetted Review

8 years of experience

fun

Rating: 8 out of 10

September 16, 2025

Use Cases and Deployment Scope

reconciliations, transparency/visibility, centralized repository

Pros

centralize
standardize
reconciliations

Cons

accelerators to set up modules based upon best practices
too many choices!
fedramp certify

Likelihood to Recommend

my score is more based upon my experience with the BlackLine team, they seem invested in the same objectives as me

Verified User

Director in Finance and Accounting (10,001+ employees)

Vetted Review

3 years of experience

Review for BlackLine

Rating: 8 out of 10

September 16, 2025

Use Cases and Deployment Scope

We implement BlackLine for other companies

Pros

easy UI
UI based configuration
frequent updates and developments

Cons

automation in reconciliation preparation outside of matching
creation of prepaid items from matching data
integration

Likelihood to Recommend

enterprise organizations looking for integrated R2R solution and business owned focus

Sydney Frazer

Senior Manager in Corporate at Deloitte (5001-10,000 employees)

Vetted Review

Reseller

9 years of experience

Innovative Product

Rating: 10 out of 10

September 16, 2025

Use Cases and Deployment Scope

We utilize BlackLine to house our balance sheet reconciliation and support, along with transaction matching for our bank reconciliations. Our staff accountants are responsible for reconciling accounts for multiple hotel entities. While our cash analyst are responsible for multiple bank accounts containing daily credit card transactions, payroll and accounts payable transactions.

Pros

User Interface is intuitive. New hires quickly grasp modules do to the seamless nature of the software.
Customer support and community engagement fosters an environment that can moves the product forward.
Innovates ideas help meet our demands in an ever evolving field.

Cons

BlackLine touches multiple industries that it is difficult to find aids that pertain to your specific industry.

Likelihood to Recommend

BlackLine interfacing with multiple data sources creates trust that the numbers in the system are reliable and accurate.

Verified User

Executive in Finance and Accounting (5001-10,000 employees)

Vetted Review

3 years of experience

BlackLine is a Great Product

Rating: 10 out of 10

September 16, 2025

Use Cases and Deployment Scope

We use BlackLine primarily for the account reconciliation process as a part of our subledger and GL matching.

Pros

BlackLine helps provide analysis of financial activity.
BlackLine provides reports that helps with completeness of account certifications.
BlackLine helps with task management.

Cons

I can think of none at the moment as there is a lot of useful tools that my Company does not use it for.

Likelihood to Recommend

BlackLine helps take the tedious component of accounting and adding more of a analysis component.

Dipen Patel

Senior Development Portfolio Controller in Finance and Accounting at COPT Defense Properties (201-500 employees)

Vetted Review

5 years of experience

Awesome

Rating: 10 out of 10

September 16, 2025

Use Cases and Deployment Scope

I would use Blackline for our account reconciliations and also to track our tasks for each month.

Pros

Task Management
Account Reconciliation
Transaction Matching
Customer Service

Cons

offer some products as a combination

Likelihood to Recommend

to Track our tasks, making sure we have everything completed correctly and on time

Verified User

Manager in Finance and Accounting (5001-10,000 employees)

Vetted Review

3 years of experience

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I can't imagine our team before BlackLine

Rating: 10 out of 10

Incentivized

September 16, 2025

Use Cases and Deployment Scope

Pros

Making it's solutions look and feel consistent and familiar.
Integrating its various modules to work with each other to build synergies.
Innovating and listening to customers suggestions for new enhancements and features.

Cons

Confirmation back to BlackLine from ERP for Open Items Clearing (similar to how with journals a confirmation message is sent back to say posted and the document number).
We just recently rolled out required training for our users via BlackLine University, but it is currently very manual to run reporting from BlackLine and then BLU and then marry the two together to produce required courses by user (based on their user access) and then to determine who has completed their training and who has not. If BLU's reporting could be integrated with Blackline reporting (user access) then that would be great. Even better if we could define in our BLU environment what the required courses were for each role and then run reporting on completion progress.
Marketing emails are sometimes misleading. For example, the Verity email that came out yesterday after the "big reveal" makes it sound like all of the verity agentic AI capabilities are available now, but they are still roadmap items for the most part. Just a little more clarity and transparency in these announcements would help to temper expectations.

Likelihood to Recommend

If you use an ERP system with a built in connector that is ideal. I can't imagine using BlackLine without one.

Verified User

Manager in Finance and Accounting (10,001+ employees)

Vetted Review

8 years of experience