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Blackberry UEM

Score9.8 out of 10

22 Reviews and Ratings

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What is Blackberry UEM?

BlackBerry UEM (formerly from Good Technology) offers a complete enterprise mobility management solution, including capabilities for mobile device management, mobile application management, mobile content management, identity access management and mobile security and containerization.

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Reviews

What users are saying about Blackberry UEM.
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Blackberry UEM (formerly Good) - The secure on-premise solution for the enterprise

Incentivized
Norman Hazlewood
IT Manager in Information Technology at Caribbean Export Development Agency (11-50 employees employees)

Pros

  • Separates your mobile device into a personal and work environments
  • It does not allow corporate data to be accessed by social media or other 3rd party apps like Facebook and WhatsApp unless specified.
  • It allows a company to securely expand the services offered within its network to mobile devices.

Cons

  • Better to be used on Windows 10 machines
  • The software is relatively difficult to implement/upgrade with a very long administration guide. Either a useful quick-start guide or dedicated support personnel for implementations after purchase licenses to setup would be helpful to get customers up and running quickly with minimum headache.
  • You do find some minor quirks with some of the other apps that integrate into the ecosystem, where support is needed to get involved. For example, 3rd party note-taking apps. But generally, once working, it works well.

Return on Investment

  • Significantly improves security on our exchange on-premise environment
  • More user support for IT admins to assist in setups or if quirks arise
  • It provides tools that allow users to continue working away from the office.

Alternatives Considered

IBM MaaS360 with Watson and Workspace ONE Powered by AirWatch

Other Software Used

Microsoft Office 365, ManageEngine AssetExplorer, Fortinet FortiGate

BlackBerry UEM is an overall well-designed mobile device management platform

Incentivized
Verified User
Engineer in Information Technology (51-200 employees employees)

Pros

  • Security and Web Filtering are easy to set up and maintain
  • Initial set up and install of company profile onto Android/iOS devices

Cons

  • Licensing costs could be streamlined and easier to manage
  • Functionality could be improved with iOS devices

Return on Investment

  • Security profiles have been effective in managing user devices.
  • Location tracking has helped locate lost and stolen devices.

Other Software Used

Microsoft 365 Business, LogMeIn Rescue, TeamViewer

Good is not so Good

Tapan JainView profile
Senior Analyst in Professional Services at dunnhumby (1001-5000 employees employees)

Pros

  • It allows fast access to sensitive and classified business info without worrying about the confidentiality theft.
  • Further, I don't need to carry a separate office mobile to be in sync with business emails and syncing with calendars.
  • Good acts as a security layer between my personal data and business data. Also, the feature to provide offline notifications for upcoming or any missed meetings/appointments is very useful.

Cons

  • One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
  • It's not possible to save or forward attachments from my inbox on my device
  • Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.

Return on Investment

  • My Organization is able to provide employees with access to emails , contacts and calendars without worrying about the encryption and security of sensitive data. Also, as it can be configured over almost every smartphone, my organization is saving money by not having to provide dedicated devices to employees.
  • The IT department has the ability, by design, to remove all of the company's data from your device. This is vital in a world where devices are lost and stolen all the time.
  • Initially only top management people could access emails on the go on the devices provided and configured by the organization. Now, anyone has the convenience of accessing emails on the go.

Good Might Not be so Good

Angela Snyder, CF APMP, ITIL
Sr Proposal Writer in Corporate at TASC, Inc. (51-200 employees employees)

Pros

  • Ability to access secure email from anywhere

Cons

  • Does not integrate with mobile device 'email' features
  • Does not automatically check for new emails - users must ensure the app is left open in the background and periodically log in to the app to keep updated on incoming email traffic
  • Meeting reminders come late through this app
  • No accessibility to common Outlook functions including attaching read receipts, out of office assistant, etc.

Return on Investment

  • Increased employee efficiency because email and calendar data is accessible anytime, anywhere
  • Possibility for missed emails or late replies over a period of time because the app does not automatically refresh on a normal schedule