BlackBerry UEM Reviews and Ratings

Rating: 9.8 out of 10

Score

9.8 out of 10

Community insights

TrustRadius Insights for BlackBerry UEM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Useful and secure platform: Users have found Blackberry UEM to be a useful and secure platform for accessing internal apps. Many reviewers appreciate its ability to keep their work safe and secure.

Convenient access to various apps: Users like the convenience of being able to connect with various apps, such as chat, WebEx, and work internet, all within Blackberry UEM. This feature allows users to easily access different applications in one place.

Simple user interface: The user interface of Blackberry UEM is simple and easy to navigate, making it easy for users to access email, calendar, tasks, and chat. Reviewers appreciate the simplicity of the layout which is compatible with users at all levels of experience.

Reviews

4 Reviews

Blackberry UEM (formerly Good) - The secure on-premise solution for the enterprise

Rating: 7 out of 10

Incentivized

February 26, 2020

Use Cases and Deployment Scope

BlackBerry UEM (formerly Good) is used to secure user's access to exchange server mail from mobile devices (iOS and Android) and create a connection to the LAN where users can access network resources such as file shares and intranet. The on-premise solution was utilized to have full control over the entire setup to secure the network environment.

Pros

Separates your mobile device into a personal and work environments
It does not allow corporate data to be accessed by social media or other 3rd party apps like Facebook and WhatsApp unless specified.
It allows a company to securely expand the services offered within its network to mobile devices.

Cons

Better to be used on Windows 10 machines
The software is relatively difficult to implement/upgrade with a very long administration guide. Either a useful quick-start guide or dedicated support personnel for implementations after purchase licenses to setup would be helpful to get customers up and running quickly with minimum headache.
You do find some minor quirks with some of the other apps that integrate into the ecosystem, where support is needed to get involved. For example, 3rd party note-taking apps. But generally, once working, it works well.

Likelihood to Recommend

If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.

Norman Hazlewood

IT Manager in Information Technology at Caribbean Export Development Agency (11-50 employees)

Vetted Review

3 years of experience

BlackBerry UEM is an overall well-designed mobile device management platform

Rating: 8 out of 10

Incentivized

December 12, 2019

Use Cases and Deployment Scope

We used BlackBerry UEM to manage all of our mobile devices at our company. It helped us with the initial setup of rolling out phones to our employees, as well as monitoring their usage and tracking the location of the phones if they were lost. The overall functionality was helpful in keeping a security standard across the entire organization for mobile usage.

Pros

Security and Web Filtering are easy to set up and maintain
Initial set up and install of company profile onto Android/iOS devices

Cons

Licensing costs could be streamlined and easier to manage
Functionality could be improved with iOS devices

Likelihood to Recommend

BlackBerry UEM is well-suited if you are looking for an all-in-one mobile security management platform. From the initial rollout and install of the software onto a device, to the deactivation and removal off the network, it works well and is easy to maintain. The one area where it could still use improvement is working with iOS devices, due to the non-native app functionality.

Verified User

Engineer in Information Technology (51-200 employees)

Vetted Review

8 years of experience

Good is not so Good

Rating: 5 out of 10

Incentivized

May 12, 2014

Use Cases and Deployment Scope

Good is used as a mobile email client for employees to send and receive office emails on the go. Everybody in our organization uses Good to access office emails on their mobile device. My organization is able to provide employees with access to emails, contacts and calendars without worrying about the encryption and security of sensitive data. Also, as it can be configured over almost every smartphone, my organization is saving money by not having to provide dedicated devices to employees.

Pros

It allows fast access to sensitive and classified business info without worrying about the confidentiality theft.
Further, I don't need to carry a separate office mobile to be in sync with business emails and syncing with calendars.
Good acts as a security layer between my personal data and business data. Also, the feature to provide offline notifications for upcoming or any missed meetings/appointments is very useful.

Cons

One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
It's not possible to save or forward attachments from my inbox on my device
Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.

Likelihood to Recommend

It's definitely a decent app to access emails and calendars on the go except for the fact that you have to log in again five minutes after your last login. It somehow doesn't store your password. Good keeps all your company data separate and completely encrypted from your personal data. Your IT department in a flash can zap everything inside Good. IT has the ability, by design, to remove all of the company's data from your device. This is vital in a world where devices are lost and stolen all the time. With the 'bring your own device' concept gaining momentum in a lot of organizations, Good provides an alternative to organizations without having to worrying about data security and theft.

Tapan Jain

Senior Analyst in Professional Services at dunnhumby (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Good Might Not be so Good

Rating: 5 out of 10

Incentivized

March 19, 2014

Use Cases and Deployment Scope

Good is a mobile security software used across the organization to provide employees with secure access to e-mail from their mobile devices. Good is compatible with Android and iPhones and is comprised of a mobile app users download to gain secure access their email, calendar, and contacts from their mobile device.

Pros

Ability to access secure email from anywhere

Cons

Does not integrate with mobile device 'email' features
Does not automatically check for new emails - users must ensure the app is left open in the background and periodically log in to the app to keep updated on incoming email traffic
Meeting reminders come late through this app
No accessibility to common Outlook functions including attaching read receipts, out of office assistant, etc.

Likelihood to Recommend

I would recommend Good for access to secure email and calendar only because there is no alternative available through my company. The app is cumbersome and requires password log in each time. There is no ability to set a signature for email replies - they automatically have a 'sent with Good' signature line that cannot be edited.

Angela Snyder, CF APMP, ITIL

Sr Proposal Writer in Corporate at TASC, Inc. (51-200 employees)

Vetted Review

1 year of experience

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Good is not so Good

Rating: 5 out of 10

Incentivized

May 12, 2014

Use Cases and Deployment Scope

Pros

It allows fast access to sensitive and classified business info without worrying about the confidentiality theft.
Further, I don't need to carry a separate office mobile to be in sync with business emails and syncing with calendars.
Good acts as a security layer between my personal data and business data. Also, the feature to provide offline notifications for upcoming or any missed meetings/appointments is very useful.

Cons

One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
It's not possible to save or forward attachments from my inbox on my device
Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.

Likelihood to Recommend

Tapan Jain

Senior Analyst in Professional Services at dunnhumby (1001-5000 employees)

Vetted Review

1 year of experience

View profile