TrustRadius Insights for Bitdefender GravityZone are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Resource-light and efficient: Users have consistently praised Bitdefender GravityZone for being a resource-light and efficient antivirus software that runs smoothly in the background without slowing down computers. Many reviewers appreciate its performance and efficiency, stating that it allows them to work seamlessly without any disruptions.
Easy computer management and deployment: The policy-based system of Bitdefender GravityZone is highly regarded by users, as it allows for easy computer management and deployment. Reviewers mention that they can create different profiles and push them out to individual computers, making it flexible and customizable according to their specific needs.
Ability to group computers and deploy policies: Users value the ability of Bitdefender GravityZone to group computers into different categories and automatically deploy different policies to each category. This feature simplifies device management, enabling users to enforce specific rules and restrictions effortlessly.
Automatic scheduling of antivirus scans: The automatic scheduling of antivirus scans is appreciated by users as it adds an extra layer of protection without requiring manual intervention. Reviewers highlight this feature as a time-saving benefit, ensuring that their devices are regularly scanned for potential threats.
We are using the AntiVirus module to ensure all devices are secure and protected. Our devices are cloud-based and deployed on a global scale.
Pros
keeps our devices safe and secure
multiple OS support
easy to update, manage and deploy
works globally
Cons
can be difficult to uninstall
some devices seem to skip updates
support team are not very quick in helping
Likelihood to Recommend
It is well suited for small to medium business that are looking for a cloud-managed AntiVirus. We centrally manage the AV, policies and updates from UK for a global scale operation - 1 portal for all devices with connections that aren't reliant on anything but web connectivity. Super simple and easy to manage.
VU
Verified User
Engineer in Information Technology (501-1000 employees)
We use bitdefender as one of our managed antivirus options. It seems to pick up the things we need it to and offers an additional layer of protection in our security stack. We utilize it along with a firewall, phishing training, EDR, MDR, and several other pieces of security software.
Pros
Virus Protection.
Global Policies.
Central Management.
Cons
GUI navigation.
Better training.
Ease of use.
Likelihood to Recommend
If you need a centrally managed AV solution for your clients, Bitdefender Gravity Zone is a great option. We use it for our clients who want a strong AV system and other network security tools we offer. It is a nice addition to all of the different security features we offer.
We implement their cloud hosted AV and EDR product. Does not slow down machines and provides amazing protection and defense to all the networks we support. It is great to have a product that has come through time and time again protecting our clients from themselves as well as online threats.
Pros
Runs seamlessly on computers
Great real-time updates
Proactive threat protection has been flawless so far
Cons
I wish the billing portal was easier to understand
Slightly more granular control of the settings
make alerts easier to configure
Likelihood to Recommend
It is great for any company that wants to protect their endpoints. We have scripted the install and had it work very well. The EDR platform is great and has caught many threats. Not necessary for home users but would work great if someone wanted to take the time to setup Bitdefender GravityZone portal. Wish the portal made a little more sense and was easier to navigate.
VU
Verified User
C-Level Executive in Information Technology (1-10 employees)
We have around 120 endpoints (mostly Windows - but a few MACs) - We moved to Bitdefender after using a Russian AV-based company due to concerns. We are using the full suite offered by GravityZone, which has been far less intrusive and resource-hungry than the previous solution. We have now even added MDR as a package. We like the flexibility to be able to bolt on add-ons and the support offered to integrate these add-ons as and when needed.
Pros
Threat Monitoring.
Patch management.
Real time alerting of any potential issues.
Great Support.
Cons
Sometimes finding more detail on the console about an event can be a bit harder than you would expect.
The homepage doesnt let you drill down by clicking on the overview graphics - it would be a nice feature for easy troubleshooting.
Likelihood to Recommend
Bitdefender had been a great replacement for our previous product - it was painless to make the switch with very few issues. We tested in a VM lab a few different offerings, but Bitdefender was the one that covered everything we required at the time and allowed us to be able to expand the offering simply.
VU
Verified User
Professional in Information Technology (201-500 employees)
I use Bitdefender GravityZone for one of the small businesses I support. This business has 12 computers spread across 3 sites. The product is able to protect all these machines against malicious threats from outside of the organization (email, phishing, attachment attacks etc.), and also against intended or unintended attacks from within, e.g. someone putting an infected USB device into a PC port. I can see at a glance how the product is protecting the devices within the Company and how many times it gets attacked, along with the source of the attack and how Bitdefender has removed or made the machines safe again.
Pros
Block and disinfect threats
Protect devices from internal and external attack
Scale for more users and computers
Show current status of every machine in the company
Cons
Making it easier to create an endpoint package to deploy to a new PC on the network.
Likelihood to Recommend
BitdefenderGravityZone is well suited for use within an organization or Company where there are multiple users and computers (more than 2 or 3 PCs) , since it is very scalable and becomes more efficient to use with the more machines you protect. From a remote support point of view, the product is excellent and saves a huge amount of time, particularly as the number of machines increase in a business; not only that but you can manage many different businesses from the same console.
Bitdefender GravityZone is the main solution for EDR (Endpoint Detection and Response) in our organization and our clients' organizations aswell. Precise, reliable, providing one of the best heuristic detection engine in the market. The agent is light and the cloud platform is higly customizable, this is one the best choice for a EDR
Pros
Heuristic Detection
Constantly updated
The Dashboard is intuitive and easy to use
Cons
Whitelisting can be tricky sometimes
A small/medium organization can lose itself in the maze of the licensing
Linux protection can be highly improved
Likelihood to Recommend
In terms of EDR, Bitdefender GravityZone is probably the best out there. The product promptly respond to threat pointing out suspicious attack paths, MiTRE ATTCK patterns and malicious files of connections. The policy configuration is broad and covers anything an IT Operation team may need. With ransomwares it's really the best EDR.
VU
Verified User
Analyst in Information Technology (11-50 employees)
We use email protection within our Office365 environment. The product filters out malicious attachments as well as spam. The configuration tool allows for a lot of flexibility with respect to how restrictive or lenient the filtering is. Whitelisting has also helped to ensure that critical emails make it through with no adverse effects.
Pros
Email protection
Spam filtering
Whitelisting
Cons
Support is slow to respond
Interface is kind of clunky
Quarantined emails can be tricky to find
Likelihood to Recommend
Bitdefender GravityZone does very well in the small to medium-sized business space. It's easy enough for a small team to manage but powerful enough for use in more restrictive environments. Enterprise environments may want to look for a more robust solution that offers a more responsive support team.
Product good, administrative setup options inflexible and difficult to administer. Customer service via email takes days to respond, email replies are
of little help, and no way to obtain assistance to resolve except by email. Calls to customer service support numbers are answered by call centers [that] can only relay messages to internal support
departments. Problem - there is no way to remove a
partner without having another partner replace the old partner even
if the license was purchased and set up directly and not through a partner. After purchase and setup of BGZ, brought on external IT assistance who added themselves
on as a partner to our existing license. When migrating to a new IT support provider, unable to remove the old partner and the new IT provider was not a Bitdefender partner so could not replace the old
partner account. After several emails back and forth, BD advised partner could not be removed and offered no solution. The previous partner deleted our account without notification after
renewal and account access [was] disabled. Bitdefender advised not possible to regain access to the account and must set up a new account then delete and install new instances on all computers. In addition, the 1-year license just purchased cannot be activated in a new account and a new license must be purchased. As it's not user-friendly and customer service is lacking, do not recommend it for small businesses.
Pros
Antivirus and anti-malware protection
Cloud management of devices
Does not noticeably impact computer resources
Cons
Email support only, too slow to respond and not particularly helpful. Too much back and forth to resolve issues
Requires tech proficiency and time to deploy and maintain
The renewal process results in losing days from the old license unless perfectly timed to add a new license added on the date the old license expires. results in changing the annual renewal date every year
No way to remove partner and retain access to account
Likelihood to Recommend
Better suited to businesses with experienced and dedicated IT support
We use it in our organization and our clients. We use the EDR to protect the desktops and servers. This is part of an overall security strategy to protect companies from external and internal threats.
Pros
Protect from Viruses.
Protect from Malware.
Block untrustworthy websites.
Alert when there is an issue.
Cons
Better Documentation.
Easier way address software blocking access when initially installed on the desktop without having to uninstall Bitdefender.
Network Printers by default are blocked - we found this out on home systems and it caused a real headache at first.
Likelihood to Recommend
Great fit for internal IT team or for supporting multiple organizations. You can create independent policies as needed.
It is installed on my endpoints (servers and computers/laptops). We also have an email security add-on for filtering spam, phishers, and virus-ridden emails. It also is used to scan links in emails that could lead to infected websites which otherwise would have made their way onto our network.
Pros
Syncs with AD
On top of latest threats
Blocks bad links
Cons
Tech Support
Video Tutorials
SLA - Response time
Instruction manuals
Likelihood to Recommend
The product itself is great and does a good job. Support is terrible. It takes days/weeks to get a response. I've asked for assistance in setting up custom filters to stop certain emails, and get a constant back and forth email correspondence asking me to submit samples. I don't want to do that, I only want instructions. I've asked for tutorials/manuals so I can read and hopefully set it up myself, and I'm told they don't have what I need. There is no way to support yourself or learn. They won't offer remote support, as I've requested. Oh, and they absolutely will NOT assist in the initial setup. They don't do that. They only help if you have an issue. No, they don't even do that.
