#1 most frequent
United States of America
35.8%110 installations of 307
What is Bird?
Bird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.
Categories & Use Cases
Who Buys & Uses Bird
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
9.8%30 installations of 307
#3 most frequent
Netherlands
7.8%24 installations of 307
An easy way to stay in close contact with your customers
Pros
- Users can transfer a client to another user without a particular permission
- It allows you to control the communication of our agents and their activity.
- It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone
Cons
- It does not accept all the functions of whatsapp
- It has no integration with the Pipedrive CRM
- Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
Return on Investment
- Quick contact with collection clients
- Delivers the feeling of instantaneous
- It is good to start the relationship, but continue it through the call center.
Alternatives Considered
WhatsApp Business
Other Software Used
Pipedrive, Slack, CloudTalk
Solid, quality software - Designed for scheduled meetings.
Use Cases and Deployment Scope
I need a video call platform for video calls with coaching clients particularly that are booked in advance. It sends reminder emails and follow up emails as well as allowing changing the branding of the software. I have previously used it to record the sessions as well though that functionality has recently not been available now.
Pros
- Call reminders and follow up incl reviews
- Easy for the client to access the call without needing to download software
- Customizable branding
Cons
- Recording feature being available again
- Faster call set for spur of the moment, host initiated calls
- No ability to call in using a phone for those without internet/low speed access.
Most Important Features
- Calling between 2 or more participants
- Follow up email
- Customisable branding
Return on Investment
- Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
- Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
- Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
Alternatives Considered
Zoom and Google Meet
Other Software Used
Zoom, Google Meet
Great value for SMS APIs
Pros
- SMS delivery
- Webhooks for delivery reports
- SMS pricing
Cons
- SMS authentication is pricey (like other players)
- Lack dedicated SMS phone numbers for Brazil
Most Important Features
- SMS API
- Webhook reports
Return on Investment
- Lower cost per message
- High SMS delivery rate
- Fast development
Alternatives Considered
Twilio
Other Software Used
Cloudflare