Bird Reviews & Insights

Score8.5 out of 10

12 Reviews and Ratings

Community insights

TrustRadius Insights for Bird are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users have found that using the chatbot feature in the MessageBird platform has solved the problem of service drowning, making it easier to direct customers to specific sectors and provide practical information without the need for a human attendant. The ability to integrate WhatsApp API and SMS API through MessageBird has been appreciated by users, allowing them to test and use these features in a sandbox environment before going into production. The platform is fast, secure, and easy to use, providing various APIs like SMS, Instagram, and WhatsApp for different needs. Users have also praised MessageBird's performance in integrating WhatsApp business channels, allowing multiple response center agents to handle incoming requests through WhatsApp channels and improving communication with patients. Furthermore, the platform has been useful for supporting customer service departments, improving customer satisfaction and communication between representatives and customers. Overall, users have had a positive experience with MessageBird, finding it easy to use and cost-effective.

Bird Reviews

3 Reviews

Solid, quality software - Designed for scheduled meetings.

Rating: 5 out of 10

Incentivized

May 5, 2022

Use Cases and Deployment Scope

I need a video call platform for video calls with coaching clients particularly that are booked in advance. It sends reminder emails and follow up emails as well as allowing changing the branding of the software. I have previously used it to record the sessions as well though that functionality has recently not been available now.

Pros

Call reminders and follow up incl reviews
Easy for the client to access the call without needing to download software
Customizable branding

Cons

Recording feature being available again
Faster call set for spur of the moment, host initiated calls
No ability to call in using a phone for those without internet/low speed access.

Likelihood to Recommend

24sessions is perfect for appointments such as coaching (my use case) where you want them to be able to go into your booking calendar, choose a time and schedule the appointment - or to schedule it from your end. They they get an email on creation and reminder email. I find it not helpful or at least, not at all intuitive, for setting up a host created meeting immediately. You can create it so you can be live at anytime, but host created isn't as any to set up.

Verified User

Director (1-10 employees)

Vetted Review

4 years of experience

Great value for SMS APIs

Rating: 10 out of 10

Incentivized

August 18, 2021

Use Cases and Deployment Scope

We use MessageBird to send SMS notifications to our users when they interact with our SaaS. We built a service that interacts with MessageBird for SMS and with SendGrid for e-mails, so every time we need to send a notification, we can send it for both channels at the same time.

Pros

SMS delivery
Webhooks for delivery reports
SMS pricing

Cons

SMS authentication is pricey (like other players)
Lack dedicated SMS phone numbers for Brazil

Likelihood to Recommend

If you need to send SMS and don't need fancy APIs (robots and automation), it's great. High delivery rates, simple APIs, good pricing.

Verified User

C-Level Executive in Information Technology (1-10 employees)

Vetted Review

1 year of experience

An easy way to stay in close contact with your customers

Rating: 8 out of 10

Incentivized

March 23, 2021

Use Cases and Deployment Scope

MessageBird is a tool that helps us to contact and respond to WhatsApp messages from both sales and collection clients. It helps us serve a large number of clients who want to contact us through a written means other than email. In addition, with automation tools, we can assign known clients to our executives who are already serving those clients.

Pros

Users can transfer a client to another user without a particular permission
It allows you to control the communication of our agents and their activity.
It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone

Cons

It does not accept all the functions of whatsapp
It has no integration with the Pipedrive CRM
Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"

Likelihood to Recommend

MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.

Pablo Ritchie

Product Manager in Sales at Migrante Sociedad Financiera (51-200 employees)

Vetted Review

1 year of experience

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