BigPanda

Score7.4 out of 10

9 Reviews and Ratings

What is BigPanda?

BigPanda is an AIOps-powered platform designed to enable IT Ops teams to process thousands of monitoring alerts into meaningful incidents, insights and actions. The tool's primary feature is its Event Correlation which significantly reduces the amount of IT noise and detects incidents as they happen in real-time. This provides valuable assistance to IT Operations, NOC, and DevOps SRE teams by allowing them to stay ahead of problems before they become major issues.

BigPanda also includes Root Cause Analysis that combines change and topology data. This helps users identify the cause of any incident faster thus reducing finger-pointing, war room calls or resolution cycles. Additionally, Machine Learning capabilities are used to analyze all incidents against changes occurring in real-time so that likely factors causing an outage can be surfaced quickly. The Level-0 Automation functionality facilitates communication with other tools such as notification systems, chat tools or ticketing solutions for quick reaction during potential outages ensuring that incidents don't escalate unnecessarily further.

Categories & Use Cases

Kaushal Thakur

Site Reliability Engineer in Information Technology at News Corp (10,001+ employees employees)

Pros

Alert correlation feature helps in grouping similar alerts together
Alert Enrichment to enhance the data after it arrives on the tool
Integration with multiple tools
The console is very user friendly and provides ease of administration

Cons

Tool should have a feature to query the data
The dashboard feature needs improvement
It should have a dark mode

Most Important Features

Since we have multiple monitoring tools, it provides native or custom integration features
It provides a consolidated view of alerts on the console and makes the lives of the Operations team easier
It has auto shares features which helps is automatic ticket creation

Return on Investment

BIgPanda is very easy to implement and use
Better than the previous tool, provides more functionality
BIgPanda's alert enrichment feature very helpful

Alternatives Considered

BMC TrueSight Vulnerability Management for Third Party Applications and Moogsoft

Other Software Used

New Relic, Splunk Enterprise, Devo Data Analytics Platform, System Center Operations Manager, Nagios XI, Nagios Core, OpsGenie, ServiceNow IT Service Management