#1 most frequent
United States of America
58.6%34 installations of 58
What is Bettermode?
Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime value.
Categories & Use Cases
Media
1 / 5
Screenshot of Software companies can connect customers, promote self-service, and engage customers to drive customer success.
Who Buys & Uses Bettermode
#2 most frequent
Canada
8.6%5 installations of 58
#3 most frequent
Germany
6.9%4 installations of 58
Within four weeks, we launched our online community!
Use Cases and Deployment Scope
Tribe Community Platform is an incredibly flexible, scalable, and powerful platform ideal for almost any group of people who want to connect around a shared goal. Beautifully designed, simple, intuitive tools
Pros
- Ideation
- Knowledge base
- Community
Cons
- mobile
- integrations
Most Important Features
- Knowledge Base
Return on Investment
- increased engagement
- users satisfaction
Alternatives Considered
inSided Social Business Platform
Tribe is a powerful, modern, and feature-rich community platform
Pros
- Customizability
- Valuable social apps and integrations
- Design inspired by social media
- Fully white-label
Cons
- Mobile app
- Ability to charge subscription fee natively for the monetization
Return on Investment
- Improved content marketing
- Elevated our brand positioning as a thought leader
- Better customer engagement
Alternatives Considered
Higher Logic and Vanilla Forums
Usability
Other Software Used
HubSpot, Keka HR, Jira Software
Powerful platform with deep integration capabilities to build your social community
Pros
- Social media type design.
- Modular apps to extend the functionality of the community.
- API and Web-hooks
- Deep integration with widgets.
Cons
- Mobile app
- Better analytics
Return on Investment
- Better brand visibility via user-generated content.
- Reduced support cost.
Alternatives Considered
Khoros Communities (Formerly Spredfast + Lithium) and Discourse
Other Software Used
Asana, Zapier, Drift
Easy to use, modern design, fair pricing, and lots of useful integrations.
Pros
- Straightforward setup and configuration
- Embeddable widgets to add community experience directly inside the site
- Cost effective compared to other products based on the available features
- Dedicated and super responsive account managers
- Relatively easy integration using the API
Cons
- Lack of mobile app
- Minor bugs
Return on Investment
- Support cost reduced by 30%.
- New customer acquisition increased by 10%.
Alternatives Considered
Khoros Communities (Formerly Spredfast + Lithium), CMNTY Platform and inSided Social Business Platform
Other Software Used
Slack, Google Analytics, Adobe Marketing Cloud, Segment, Mixpanel
Usability
Has Promise but Needs Additional Upgrades
Pros
- Ability to create Secret/Private Groups
- Premium Features - unlimited community members, custom URL
- Tracking active users, reputation score
Cons
- Spam filters
- Banning bot accounts
- Increased ability to use HTML
Most Important Features
- Secret Groups
- Social Aspects
- Customization
Return on Investment
- Minimized customer service tickets
- Connects prospective leads to resources they need
- Staff communication
Other Software Used
Google Drive, ClickDimensions, Facebook for Business
