TrustRadius: an HG Insights company

Bettermode

Score9.2 out of 10

14 Reviews and Ratings

Get a Demo

What is Bettermode?

Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime value.

Read more details.

Categories & Use Cases

Media

Screenshot of Software companies can connect customers, promote self-service, and engage customers to drive customer success.
Screenshot of Customers can share product ideas, discuss, and get product updates.
Screenshot of Supports customer education and product adoption.
Screenshot of Responsive design to offer the same community experience across devices.
Screenshot of Spaces are designed to categorize content and bring members closer.

1 / 5

Screenshot of Software companies can connect customers, promote self-service, and engage customers to drive customer success.

Who Buys & Uses Bettermode

Bettermode Reviews

What users are saying about Bettermode.
View all Bettermode reviews

Within four weeks, we launched our online community!

Idan TeramView profile
Product Community Manager in Product Management at Cymulate (201-500 employees employees)

Use Cases and Deployment Scope

Tribe Community Platform is an incredibly flexible, scalable, and powerful platform ideal for almost any group of people who want to connect around a shared goal. Beautifully designed, simple, intuitive tools

Pros

  • Ideation
  • Knowledge base
  • Community

Cons

  • mobile
  • integrations

Most Important Features

  • Knowledge Base

Return on Investment

  • increased engagement
  • users satisfaction

Alternatives Considered

inSided Social Business Platform

Tribe is a powerful, modern, and feature-rich community platform

Mit ThakkarView profile
Senior Digital Media Manager in Marketing at Testing Tech News (11-50 employees employees)

Pros

  • Customizability
  • Valuable social apps and integrations
  • Design inspired by social media
  • Fully white-label

Cons

  • Mobile app
  • Ability to charge subscription fee natively for the monetization

Return on Investment

  • Improved content marketing
  • Elevated our brand positioning as a thought leader
  • Better customer engagement

Alternatives Considered

Higher Logic and Vanilla Forums

Usability

Other Software Used

HubSpot, Keka HR, Jira Software

Powerful platform with deep integration capabilities to build your social community

Jeremy RennerView profile
Community Manager in Customer Service at Retail Options (1-10 employees employees)

Pros

  • Social media type design.
  • Modular apps to extend the functionality of the community.
  • API and Web-hooks
  • Deep integration with widgets.

Cons

  • Mobile app
  • Better analytics

Return on Investment

  • Better brand visibility via user-generated content.
  • Reduced support cost.

Alternatives Considered

Khoros Communities (Formerly Spredfast + Lithium) and Discourse

Other Software Used

Asana, Zapier, Drift

Easy to use, modern design, fair pricing, and lots of useful integrations.

Dwana RennerView profile
Consumer Credit Analyst in Finance and Accounting at Randstad USA (10,001+ employees employees)

Pros

  • Straightforward setup and configuration
  • Embeddable widgets to add community experience directly inside the site
  • Cost effective compared to other products based on the available features
  • Dedicated and super responsive account managers
  • Relatively easy integration using the API

Cons

  • Lack of mobile app
  • Minor bugs

Return on Investment

  • Support cost reduced by 30%.
  • New customer acquisition increased by 10%.

Alternatives Considered

Khoros Communities (Formerly Spredfast + Lithium), CMNTY Platform and inSided Social Business Platform

Other Software Used

Slack, Google Analytics, Adobe Marketing Cloud, Segment, Mixpanel

Usability

Has Promise but Needs Additional Upgrades

Incentivized
Verified User
Professional in Marketing (11-50 employees employees)

Pros

  • Ability to create Secret/Private Groups
  • Premium Features - unlimited community members, custom URL
  • Tracking active users, reputation score

Cons

  • Spam filters
  • Banning bot accounts
  • Increased ability to use HTML

Most Important Features

  • Secret Groups
  • Social Aspects
  • Customization

Return on Investment

  • Minimized customer service tickets
  • Connects prospective leads to resources they need
  • Staff communication

Other Software Used

Google Drive, ClickDimensions, Facebook for Business

Bettermode Alternatives

Products similar to Bettermode that may also meet your needs.
View all Bettermode alternatives
Higher Logic Vanilla
CompareLearn more
Gainsight Customer Communities
CompareLearn more
Hivebrite
CompareLearn more