BetterCloud

BetterCloud allows us to automate tasks that would otherwise take three fulltime employees to execute each month. The SaaSOPS management platform allows to save on Google Licensing costs as we delegate administrative access thru the platform rather than using additional privileged accounts. BetterCloud also allows us to integrate different Saas Platforms to facilitate actions within each of the Apps, simplifying and correlating actions related to user access.

• Workflows
• Integrations
• Data Protection

• the equivalent of three full-time employees' time each month in actions taken via automation
• simple integration capabilities that allow for the execution of otherwise complex actions
• License management, access control, group membership

CloudM

Google Workspace, macOS, SAP Concur

We use BetterCloud for both Google Workspace automation and reporting/auditing specific Google Apps. There are many features missing from Google Workspace that only BetterCloud can do (or using Google API directly) can do. Reinstead of reinventing the wheel and building in-house solutions, it's much cheaper and more efficient to use BetterCloud and their massive databases for Google Workspace. And it doesn't require any Google API coding experience, so a non-dev team can use Domain-Wide Delegation tools.

We use it for many things, including:

<ul><li>Assigning delegates</li><li>Bulk assigning email signatures and forward</li><li>Automated offboarding of Google accounts</li><li>Auditing Google Group licenses</li><li>Auditing Google Drive files and taking ownership of specific files</li></ul>

• Managing Delegate
• Offboarding automation
• Drive auditing and taking over ownership of Drive files

• Positive impact. It's expensive, but it's worth it. More like: we have no better alternative since Google Admin Console is missing so many features.

Atlassian Confluence, Google Workspace, Google Cloud Platform

We use Bettercloud currently and have used it for years to facilitate offboarding and deprovisioning of G-Suite user accounts. We use it to setup auto-replies, and inheritance of the off-boarded user's Google products (Drive, Groups, Calendars) to another user. We do not use it for onboarding: we use an on-prem app to create users and sync that information to G-Suite, Azure, and local AD. That information appears in Bettercloud automatically as it syncs with our domain.

We are trying to use Bettercloud to automate on/offboarding of new hires/terminations, but Betterclouds integration with Workday does not include the ability to create a username/email address in the very common first initial, lastname @ domain.com. This is a very frustrating situation because we want HR to be able to dictate who is and isn't an active user based on their employment status. This means Workday would be the source of truth in terms of "should a user have access to company services/data," while not necessarily being the source of truth for "what does this specific user have access to?" We can handle that with titles from Workday and security groups from Azure. It's kind of ridiculous that the Workday integration can't create a user based on the first initial when the first name string exists. This seems like a simple engineering change to the integration that Bettercloud has little interest in doing. It's also surprising that other clients have no asked for this because it means the clients are doing more work to stick to years-long and firmly established naming convention for hires.

• Deprovisioning
• Hopefully workflow automation in the future

• For deprovisioning users, the product works as expected with some performance hiccups, but it streamlines our manual processes.
• Workflow automations at this point do not seem like a product worth purchasing as it will require more work on our end to get automations to do what we want them to, which defeats the purpose of automations.

We primarily use BetterCloud to automate our onboarding and offboarding processes. Our normal offboarding process would take 15-30 minutes (per person) if we didn't have BetterCloud workflows in place. The product itself saves our team a ton of time with its ability to automate day-to-day tasks. The overall UI is incredibly easy to use in comparison to other similar products. There are a number of integrations that BetterCloud offers and they are continuously adding more applications in their integration center. Whatever app your business is using, BetterCloud likely already built the integration so that you can create workflows for that app.

• Workflow builder
• Integration Center
• BetterCloud for G Suite is incredibly helpful

• Positive ROI. We saved a lot of time automating day-to-day processes which in turn resulted in saving money

Okta Workflows (Azuqua)

Oomnitza, Jamf Pro, Jira Service Management

We integrate Bettercloud with Google for use in onboarding and offboarding accounts. It is utilized for group movement in Google via work flow mmanagement. We have used it to automate and save thousands of hours of manual user processing. Within education both staff and studnets move schools and change not only their location but also email groups, calendar shares, document shares, etc. THe workflows allow us to automate this function.

• workflows
• automation
• onboarding
• offboarding
• DLP for drive items

• Man hours saved is exponential
• Time saved from account creation to completed setup and use, usually cutting the time down by days.
• Alerts for sensitive information being shared allows us to protect data rapid and craete more intuitive controls.

Okta Workflows (Azuqua)

SentinelOne Singularity, Lightspeed Filter, Blackboard Collaborate