BetterCloud Reviews and Ratings

Rating: 9.7 out of 10

Score

9.7 out of 10

Community insights

TrustRadius Insights for BetterCloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Features: Many users have found BetterCloud's features helpful in managing tasks effectively. They appreciate the ease of use and integration with email clients, as well as the ability to create custom workflows and reports. The Google Drive file auditing, alert configuration, automation security reporting, and integration with GSuite tools are also highly valued by reviewers.

Automation: Reviewers have praised BetterCloud for its automation capabilities. Users appreciate the ability to automate actions and manage access through triggers, which helps streamline processes and save time. The data loss prevention feature is also highlighted as a valuable tool for maintaining security.

Customer Service: Several users have expressed satisfaction with BetterCloud's customer service. They report having a positive experience with the support team and appreciate their responsiveness and willingness to assist with any issues or questions that arise.

Reviews

16 Reviews

The good and the could be BetterCloud

Rating: 9 out of 10

Incentivized

October 2, 2023

Use Cases and Deployment Scope

BetterCloud allows us to automate tasks that would otherwise take three fulltime employees to execute each month. The SaaSOPS management platform allows to save on Google Licensing costs as we delegate administrative access thru the platform rather than using additional privileged accounts. BetterCloud also allows us to integrate different Saas Platforms to facilitate actions within each of the Apps, simplifying and correlating actions related to user access.

Pros

Actions on individual accounts, managing access thru automation using well defined and customizable triggers
Provisioning actions across different SaaS Platforms unifying and simplifying access
Data Loss Prevention through Data Protection scanning and actionable information that can be automated

Cons

More data exposure/insights available via the interface
Scheduled reporting functionality within the Enterprise SKUs
Improved service integration capabilities in services that have been in play for some time (Google)

Likelihood to Recommend

BetterCloud is well suited for small to medium sized companies where a small technology support team can exponentially improve their capacity thru the available automation. When a company's data set starts to grow larger than 50-60 million objects and ~30k+ users there is still a good return on the investment but the population that BetterCloud has catered to for so long does not seem to be plentiful and shared experiences and community are just not there. Where a company that size might have a handful of technically capable team members that push for functionality that doesn't seem niche, there isn't much of a crowd to bounce those large scale ideas off of.

J. Scott Allen

Sr. Manager in Corporate at Global Payments INC (10,001+ employees)

Vetted Review

9 years of experience

Superior Functionality at a Higher Price Point

Rating: 9 out of 10

Incentivized

May 24, 2023

Use Cases and Deployment Scope

In the retail industry, turnover is high. By using Bettercloud's ability to create custom workflows, we have realized the time-savings equivalent to two or more full time positions by automating offboarding and rehire steps.

The robust ability of Bettercloud to audit, investigate, and modify Google Drive files has been absolutely invaluable and unrivaled, as we have analyzed and tested many products of the same nature.

Pros

Custom Workflows
Custom Reports
Google Drive File Auditing
Alert Configuration

Cons

Ability to include files/folders in Shared Drives when auditing Google Drive files

Likelihood to Recommend

If you have the need for the ability to find Google Drive files based on a comprehensive list of file or folder attributes and when found, the ability to take action on access and sharing settings right then and there, Bettercloud is invaluable

Bettercloud may be less appropriate for tighter budgets.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

6 years of experience

Basic product good, automation product lacking

Rating: 6 out of 10

Incentivized

May 12, 2023

Use Cases and Deployment Scope

We use Bettercloud currently and have used it for years to facilitate offboarding and deprovisioning of G-Suite user accounts. We use it to setup auto-replies, and inheritance of the off-boarded user's Google products (Drive, Groups, Calendars) to another user. We do not use it for onboarding: we use an on-prem app to create users and sync that information to G-Suite, Azure, and local AD. That information appears in Bettercloud automatically as it syncs with our domain.

We are trying to use Bettercloud to automate on/offboarding of new hires/terminations, but Betterclouds integration with Workday does not include the ability to create a username/email address in the very common first initial, lastname @ domain.com. This is a very frustrating situation because we want HR to be able to dictate who is and isn't an active user based on their employment status. This means Workday would be the source of truth in terms of "should a user have access to company services/data," while not necessarily being the source of truth for "what does this specific user have access to?" We can handle that with titles from Workday and security groups from Azure. It's kind of ridiculous that the Workday integration can't create a user based on the first initial when the first name string exists. This seems like a simple engineering change to the integration that Bettercloud has little interest in doing. It's also surprising that other clients have no asked for this because it means the clients are doing more work to stick to years-long and firmly established naming convention for hires.

Pros

Deprovisioning users (auto-replies for terminated users, suspension and reminders for final deletion)
Handling object ownership (calendars, email delegation, etc.)

Cons

Automated workflow integrations (more data points should be available, if the API of the service accessed is the limit, then the engineers should be able to modify data pulled from the API in a way the helps the client in Bettercloud's interface)
Ownership for calendars can be very buggy--inheritance, especially of private calendars that need to be managed by multiple people, does not always go through despite confirmation from the web UI. Sometimes we will have calendars that show a certain user has access, but they do not. Removing that user and re-adding them, occasionally multiple times, has to be done to fix the issue. Though I am unsure if this is an issue with Bettercloud, G-Suite, or a lag time in syncing calendar membership data. That said, the interface for managing such access is much better in Bettercloud than in G-Suite itself.

Likelihood to Recommend

The manual deprovisioning and permissions management Bettercloud provides is really good. The state of workflow automations however is not where it needs to be, particularly if we can't use those workflows to automate user creation using not just our default username/email convention, but one that is very common across most organizations.

Verified User

Technician in Engineering (201-500 employees)

Vetted Review

4 years of experience

BetterCloud - If your budget is there, this is your must have tool to automate IT Operations

Rating: 7 out of 10

Incentivized

May 12, 2023

Use Cases and Deployment Scope

We primarily use BetterCloud to automate our onboarding and offboarding processes. Our normal offboarding process would take 15-30 minutes (per person) if we didn't have BetterCloud workflows in place. The product itself saves our team a ton of time with its ability to automate day-to-day tasks. The overall UI is incredibly easy to use in comparison to other similar products. There are a number of integrations that BetterCloud offers and they are continuously adding more applications in their integration center. Whatever app your business is using, BetterCloud likely already built the integration so that you can create workflows for that app.

Pros

Clean UI
Updating their integration center
All their teams are incredibly helpful and friendly
Easy to use

Cons

I think the dashboard could use a redesign. I can't say for sure what the dashboard should look like but there should be the ability to edit the dashboard to show information we want to see

Likelihood to Recommend

BetterCloud is appropriate for companies that have the budget to afford a tool like this. It wouldn't make sense for smaller businesses (0-500 employees) to purchase and utilize this tool, especially if they're slow to grow their staff. BetterCloud is definitely for companies with more than 500+ employees and for teams that really need to automate their processes.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Bettercloud allows better choices and better integrations

Rating: 10 out of 10

Incentivized

May 12, 2023

Use Cases and Deployment Scope

We integrate Bettercloud with Google for use in onboarding and offboarding accounts. It is utilized for group movement in Google via work flow mmanagement. We have used it to automate and save thousands of hours of manual user processing. Within education both staff and studnets move schools and change not only their location but also email groups, calendar shares, document shares, etc. THe workflows allow us to automate this function.

Pros

Onboarding of accounts for Google and O365
Offboarding of accounts for Google and O365
Customer service
Alerting of documents with sensitive data and restricting external sharing.

Cons

Integration with Google in the App version to allow pushing of email signatures, this feature is available in the legacy version.
More canned reports, although custom reports are available for you to build yourself.
More onsite visits with customers if available, to be onsite and see what challenges are available first hand.

Likelihood to Recommend

Automation of the adding and removing of accounts from Google groups is our biggest time and resource saver. This runs constantly. Additionally, the workflows allow us to tailor email messsages to supervisors or users to provide information about the process that has occurred and give them links to additional information. All automated.

Verified User

Supervisor in Information Technology (5001-10,000 employees)

Vetted Review

7 years of experience

Satisfied BetterCloud user

Rating: 9 out of 10

Incentivized

May 12, 2023

Use Cases and Deployment Scope

Provision and deprovision email account users

Manage data loss prevention and email security policies

Pros

Automation
security
reporting

Cons

contacts management
Exchange Online
Office365 delegation

Likelihood to Recommend

Well suited for automating the onboarding of Google Workspace user accounts. The enablement of "workflows" allows for triggering the automatic run of basic tasks such as assigning a license or emailing the new user.

Less appropriate for managing shared external contacts in the Google Workspace environment. THis feature was available but is no longer an option.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

5 years of experience

BetterCloud, a necessary tool for managing Google Workspace where Admin Console is lacking

Rating: 9 out of 10

Incentivized

May 12, 2023

Use Cases and Deployment Scope

We use BetterCloud for both Google Workspace automation and reporting/auditing specific Google Apps. There are many features missing from Google Workspace that only BetterCloud can do (or using Google API directly) can do. Reinstead of reinventing the wheel and building in-house solutions, it's much cheaper and more efficient to use BetterCloud and their massive databases for Google Workspace. And it doesn't require any Google API coding experience, so a non-dev team can use Domain-Wide Delegation tools.

We use it for many things, including:

<ul><li>Assigning delegates</li><li>Bulk assigning email signatures and forward</li><li>Automated offboarding of Google accounts</li><li>Auditing Google Group licenses</li><li>Auditing Google Drive files and taking ownership of specific files</li></ul>

Pros

Allows us to quickly audit and assign delegates to email account, something that's completely missing in Google as an administrative function
Allows us to automate offboarding of a Google account
Allows us to perform bulk actions, like assigning email signatures and forwarding to hundreds of accounts at a time
Allows us to audit Google Drive files. Orphaned files are very common in Google Workspace, and BetterCloud allows us to find them and take ownership of them.

Cons

BetterCloud's application suite is split between the older g.bettercloud and the newer app.bettercloud. Most of the more useful tools are still on g.bettercloud. They need to combine these 2 tools better
You're only allowed to do a complete sync your Google Workspace data once a day on g.bettercloud. I would like the ability to sync certain parts of the Workspace on demand (e.g. syncing just the Google Groups, which shouldn't take long)

Likelihood to Recommend

Google Workspace Admin Console is pretty lacking in many sections, especially without Bulk update tools for Groups and Email. There are many scenarios where you need a dev team to code scripts to perform updates on users using Domain-Wide Delegation permissions. There is no other option.

BetterCloud is a tool that does that for you with a GUI dashboard, and that's where it excels. It allows a Service Desk team with no coding experience to manage all the parts that Admin Console is missing, like delegates and Drive auditing.

Nathan Yang

IT Support Specialist in Information Technology at Clear Capital (201-500 employees)

Vetted Review

6 years of experience

View profile

Great tool for Cloud tool management if a bit expensive at bigger companies

Rating: 8 out of 10

Incentivized

May 12, 2023

Use Cases and Deployment Scope

Bettercloud is great for folks who need more management features for their cloud tools. It has a ton of great GSuite tools that are typically only available via the api (Delegation is the big one).

Pros

GSuite tools via Api but with a Bettercloud Gui
Some great security features such as GSuite document scans for public facing documents
New Hire onboarding and Offboarding flows

Cons

More Integrations

Likelihood to Recommend

I think it is a great tool to assist your IT team manage their cloud tools. Helps you do a lot of GSuite functions in the background that are normally locked behind api calls. It is an expensive platform the more users you have so keep that in mind.

Verified User

Engineer in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

BetterCloud + Google Workspace = Best Friends Forever

Rating: 10 out of 10

Incentivized

June 18, 2021

Use Cases and Deployment Scope

Currently, BetterCloud is being used by our IT teams to automate onboarding and offboarding procedures and to kick off other one-off automation that makes things easier for the team. Using the built-in integrations for Slack, Salesforce, Google Workspace, Zoom, DUO, Offce 365, our IT team is able to seamlessly onboard classes of 30+ new hires. Using those same integrations, they are able to securely offboard terminated employees and send notifications to all relevant stakeholders that the process has been completed.

It is also being utilized by our security team to implement DLP security policies in place for Drive, Slack, Microsoft Office, and to set up alerting around a particular security events.

Pros

Automation of your most tedious onboarding and offboarding tasks
Finer controls over bulk updating and user management in Google Workspace
Control and visibility over document sharing in many popular apps
Granual automation for Salesforce user profiles, roles and permission sets

Cons

Exploring and finding workflows is not always easy, search tool could use some work
DLP controls for Google are on a different website than the main app
Reporting when automations fail can be improved.

Likelihood to Recommend

Despite the cons, I would still recommend BetterCloud 100%. Overall the tool is easy to use, has saved us SO much time, and they continue to improve their product and constantly adds new and really useful features. Their support team is excellent, and their knowledge base is extremely useful. My experience with customer management has always been excellent, and their team always goes above and beyond to help us find solutions to our needs. While using BetterCloud involves putting in a lot of work upfront, the results are completely worth it, and the time saved for your team is priceless. If you are using Google Workspace as your primary, I would recommend using BetterCloud with it without question.

Verified User

Employee in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

BetterCloud really lives up to the name.

Rating: 10 out of 10

Incentivized

September 28, 2019

Use Cases and Deployment Scope

BetterCloud is many things to our organisation. It started as a G Suite management tool that allowed us to perform bulk actions and easily carry out complicated management tasks. Then, it added data protection features like content scanning and automated reporting. Then, it became a SaaS management platform that allowed us to connect other systems to G Suite and automate management tasks based on key triggers.

Pros

Automated and bulk administration tools allow admins to spend less time managing based on signals and more time working on important new things.
Drive reporting allows for content-based scanning of G Suite Google Drive to empower admins.
SaaS automation not only allows admins to build workflows and carry out actions in multiple pre-connected systems, but also allows admins to connect systems via API. It's very extensible.

Cons

The interface can be quite cluttered depending on what you want to do. There are a lot of tools.
Documentation can be improved. The written documentation for workflows and API are a little tough to follow.

Likelihood to Recommend

BetterCoud is excellent at creating automated workflows for common and complicated administrative tasks. Mail delegation, bulk group edits, contact sharing, mobile syncing, app black and white listing, and other things are excellent applications of BetterCloud.

In the case where pro-active data is needed to automatically prevent issues, BetterCcloud isn't as appropriate. It would seem that BetterCloud crosses over much with G Suite, but there are still functions better left to the Google tools.

Tristan Dobbs

Vice President of Shared Services in Professional Services at Cloudbakers (51-200 employees)

Vetted Review

Reseller

7 years of experience

View profile

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Reviews and Ratings

Basic product good, automation product lacking

Rating: 6 out of 10

Incentivized

May 12, 2023

Use Cases and Deployment Scope

Pros

Deprovisioning users (auto-replies for terminated users, suspension and reminders for final deletion)
Handling object ownership (calendars, email delegation, etc.)

Cons

Automated workflow integrations (more data points should be available, if the API of the service accessed is the limit, then the engineers should be able to modify data pulled from the API in a way the helps the client in Bettercloud's interface)
Ownership for calendars can be very buggy--inheritance, especially of private calendars that need to be managed by multiple people, does not always go through despite confirmation from the web UI. Sometimes we will have calendars that show a certain user has access, but they do not. Removing that user and re-adding them, occasionally multiple times, has to be done to fix the issue. Though I am unsure if this is an issue with Bettercloud, G-Suite, or a lag time in syncing calendar membership data. That said, the interface for managing such access is much better in Bettercloud than in G-Suite itself.

Likelihood to Recommend

Verified User

Technician in Engineering (201-500 employees)

Vetted Review

4 years of experience