TrustRadius Insights for Bazaarvoice are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Reporting Capabilities: Users have consistently praised Bazaarvoice's reporting capabilities, with several reviewers stating that they found the reporting system to be comprehensive and user-friendly. They appreciate the wide range of pre-built dashboards and alerts available, which allow them to easily access any piece of data they need at any time.
Customizable Review Forms: Many users have highlighted the flexibility that Bazaarvoice offers in customizing the product review form. They find it easy to tailor the form to the specific type of product being reviewed, enhancing the overall user experience. This feature allows users to gather relevant information and provide a personalized experience for their customers.
Post-Interaction Email: Bazaarvoice's post-interaction email feature has been highly appreciated by users. These emails effectively encourage customers to leave reviews, driving them back to the site and generating valuable user-generated content. The marketing team also benefits from using these reviews for social posts and email blasts, further demonstrating the value of this feature.
We use Bazaarvoice for our ratings and review module on our website. One of the issues is that we want to collect reviews from multiple touchpoints and it is difficult to aggregate that, but Bazaarvoice syndication options are best-in-class and hence we switched to Bazaarvoice.
Pros
Plenty of options to customize UI
Easy process of syndication
Ensures data veracity
Quick support from the team
Cons
Lower awareness of related products in the suite
Likelihood to Recommend
Well suited on websites and DTC touchpoints where you are dealing with brand responses. Social commerce module, even though I haven't used it, sounds promising and we will try at some point.
VU
Verified User
Manager in Information Technology (10,001+ employees)
Driving purchase is of course one of the most important parts of any business. By helping create an array of customer engagement with ratings and reviews, questions and answers, and more, it just helps totally with the customers' shopping experience in touch with the organisation which is key, making this software crucial.
Pros
It helps see campaign performance.
It helps drive revenue directly.
It gives actionable insights.
Cons
The assistant can be better.
The assistant could do with a wider gamut of replies.
Likelihood to Recommend
Launching a product is a huge stage for any business. At this point, having positive reviews showing for your product can change the tides in your favour. So when Bazaarvoice brings reviews and ratings on launch day, it helps bring and cultivate a trust that would've otherwise been lacking for potential customers.
Generation of reviews syndication of reviews reverses syndication of reviews.
Pros
Collection of new reviews- review campaigns.
Agreement with retailers and syndication of reviews.
Sampling promotions.
Cons
Enhance the retailer network in different markets.
Convince retailers about reverse syndication.
Making possible to syndicate between retailers the reviews- currently very limited.
Likelihood to Recommend
A great solution to enhance number of reviews. with the help of sampling promos, new reviews are being generated which is helpful esp. for new product launches. also we can benefit from the reviews written on retailers web site by sydnicating them to our own brand web site. in our case very few SKU s are common across markets, knowing the chance of displaying reviews that were written in different markets is also something useful (even though we can not use very efficiently).
We use Bazaarvoice to moderate and syndicate reviews on our website. We want to provide a reliable venue for consumer feedback and to be open and honest about receiving and disclosing feedback from customers. Our IT department handles the management and implementation of this company-wide change.
Pros
Compiles feedback from various stores.
Offers producers the chance to weigh in on consumer reviews.
Provides a variety of report choices for tallied reviews and ratings.
Cons
It's not possible to think beyond the box and find a remedy.
The responsibility for implementation cannot rest on one person's shoulders.
It's a lot of work to put it all together.
Likelihood to Recommend
All of the comments and suggestions made by customers are collected in one convenient location on Bazaar Voice. We feel this to be the most compelling application. Also, it's not the easiest to utilize while we're constantly switching between applications. Other than that, it's an excellent product.
We leveraged Bazaarvoice for their Ratings and Reviews platform, including the Connections product. These tools helped us integrate consumer reviews throughout our website as well as sync our reviews to participating e-commerce retail partners. Additionally, we utilized Bazaarvoice for their Sampling capabilities to collect product reviews for our products. We utilized each of these Bazaarvoice products across several of our brand websites. Both the ratings and Reviews and sampling programs allowed us to showcase the strong consumer affinity for our products and helped encourage brand loyalty.
Pros
Good out of the box product review widget design.
Good customer service and account support.
Syncing product reviews to other retailers.
Cons
Products come at a premium price.
Mismatched product SKUs between brands and retailers are not automatically identified which leads to some manual maintenance.
Some long lead times on sampling programs.
Likelihood to Recommend
Bazaarvoice is overall a quite strong ratings and reviews platform. If you have a national brand and want to integrate ratings and reviews into your website, Bazaarvoice should be in your consideration set. If you have a small business or a tighter budget, you may find Bazaarvoice too robust or expensive of a platform. If your brand gets a lot of organic product reviews, Bazaarvoice will be a helpful tool to increase brand credibility and search engine rankings. If you need help getting consumers to review your products, Bazaarvoice offers sampling programs. These programs can get very pricy depending on how many SKUs you are looking for reviews on. Bazaarvoice also has a proprietary platform where they collect consumer reviews for many brands, and once you have the Bazaarvoice ratings and reviews platform, you may be able to purchase reviews of your products and have them sync to your website without having to run a sampling program.
Bazaarvoice is used within our business for our ratings and reviews. It has allowed us to improve our product listings with real-life reviews from previous customers. It allows our customers to have more confidence in their purchase decision, as well as provides a place for them to review products to help others.
Pros
Ratings
Reviews
Cons
The user experience is lacking
The portal is outdated
Likelihood to Recommend
It works really well for our business. I would recommend it to any other business that needs the rating and review feature on their website. The tool is really easy to use and blocks certain keywords so nothing dodgy lands on our site without us knowing.
We used Bazaarvoice at Astral Brands for a influencer/consumer product gifting earlier this year for the relaunch of our bestselling product. We were trying to expand our customer reach and have a new set of users try, review and post about our foundation makeup product on their social media to help garner brand awareness. We collaborated with Bazaarvoice to create the packaging and send the mailing.
Pros
Box design
Understanding of brand needs
Strategic development of end customer list
Cons
Personalization
Performance
Brand storytelling
Likelihood to Recommend
Bazaarvoice is well suited for a brand that is eager to gain brand awareness and recognition amongst a particular group of end users. Bazaarvoice is very well known in their industry and therefore was viewed as a trusted resource for us when selecting who we wanted to partner with for our customer sampling box.
I currently use the portal and the insights section of the bazaar voice. It is a very quick , comprehensive and easy to use tool and provides up to date information.The platform is super user friendly and their support team is always on the go providing robust service and helping to resolve the user queries. What we work on is generating feedbacks from customers regarding the product that we develop and bazaar voice acts as a consolidated platform to integrate all our data at one point and provide insights
Pros
Simple User Interface
Great tech support team
Easy to use features
Cons
Sometimes it becomes difficult to swap between different use cases
Sometimes the User experience can be lacking so can work on improving that
Some sections are outdated eg the portal and workbench
Likelihood to Recommend
Bazaar voice acts a place where we review all our feedback and gain insights from it. This is the most important usecase that we find quite satisfying.Apart from this when we are trying to switch between different use cases it becomes a bit difficult to use. Otherwise its a great product.
VU
Verified User
Consultant in Information Technology (10,001+ employees)
We are using Bazaarvoice for review moderation and syndication, and we are using it on our own web page. We wanted to have a trustworthy platform for reviews and to be transparent with customer opinions and have their thoughts be heard on other retailer sites too. This affects the whole organization but it is managed and implemented by our IT team.
Pros
Review moderation
Good user-friendly platform
Have good relations with partners
Cons
Implementation is very demanding.
There are no out of the box solutions.
Implementation is not a one person job.
Likelihood to Recommend
I like this option of syndication and the possibility for customer opinion to be heard on other platforms and online retailers. We are using Bazaarvoice for the options that are well suited for us.
Our team uses Bazaarvoice Platform to respond to reviews for our products that are left on retail websites. We are able to respond to reviews from multiple retailers using just one platform. This tool saves our team time from having to visit multiple retail websites in order to respond to customer reviews. Bazaarvoice also offers reports for our reviews that we can use for weekly, monthly, quarterly, and yearly reports that address our product's ratings and reviews.
Pros
Aggregates retail reviews
Allows manufacturers the opportunity to respond to reviews
Offers reporting options for ratings and reviews
Allows manufacturers to respond to customer questions on retail sites
Cons
The format of the connections portal could be updated.
Fewer system outages that cause reviews to not be shown
Better tracking of active and inactive products on retail sites
Likelihood to Recommend
Bazaarvoice Platform can be used by manufacturers to respond to customer reviews either on their own website or on retail websites where their products are sold.
