TrustRadius Insights for Barracuda Backup are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Experience: Many users have praised Barracuda Backup for its straightforward installation setup and administration process. They find the software easy to use, allowing them to quickly set up and configure their backup solution without complications.
Customization Options: Reviewers appreciate the flexibility and adaptability of Barracuda Backup. They mention that the software offers a wide range of customization options, enabling them to tailor their setup according to their specific needs and preferences.
Efficient Restore Process: Users have found the restore process in Barracuda Backup to be much simpler compared to other backup solutions they have used in the past. This streamlined restoration process allows users to retrieve their files and folders quickly and efficiently, minimizing downtime and disruptions.
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Barracuda Backup Reviews
13 Reviews
Professional, Scientific, and Technical ServicesLegal Services1Accounting1Information Technology & Services11
We used Barracuda Backup to backup data across our entire enterprise. We backed up all recent versions of Windows and Red Hat Linux servers both physical and virtualized with VMware ESXi as well as SQL Server Databases.
Pros
VM Image Based Backup
Individual file backup from file share
Cons
Overall Mgmt/Admin GUI
Tech Support
Oracle Backup Support
SQL Backup Support
Likelihood to Recommend
From my experience, it was not a good product for our sized enterprise we quickly outgrow the appliance and there is no easy way to add storage. The backups worked well for use while we used the product but once we grew there wasn't a way to expand without replacing it.
VU
Verified User
Engineer in Information Technology (Information Technology & Services company, 201-500 employees)
The solution was used across the entire organization. It provided onsite and off site backups of a business critical information. I’ve used the solution at two different organizations and in both instances it has exceeded expectations. Customer support is always on point when needed.
Pros
On-site/off-site data storage.
Real time notifications of failures and successful backups.
Two factor login support.
Restoration from both onsite and could copies.
Easy setup.
Flexible scheduling.
Cons
I’m happy with all that the solution offers.
Likelihood to Recommend
It’s an excellent solution with sizing and pricing options for all sized users. Setup is fast and simple and daily use is just as easy. Excellent reporting options and configurable notifications. Flexible scheduling of backups as well [as] configurations for onsite, and onsite vs offsite replication. Multi factor authentication is an additional plus. Restoration is a breeze and reliable. The ability to define granular selections for backups was great. Selecting the exact files or directory and assign[ing] it to a very flexible back schedule makes the Barracuda a great solution for every user.
VU
Verified User
Director in Information Technology (Information Technology & Services company, 11-50 employees)
Barracuda Backup was personally the best backup product I've worked with in my 25 years of IT. The interface is friendly, the search is easy, restore is a no-brainer, and replication to another device or cloud was also very easy. The on-premise appliance was being used to backup 2 sites and replicate them to the Barracuda Cloud.
Pros
Backing up VMWare hosts
Deduplication
Index searching
Cons
Tech support
Self diagnosing non mounting backup files
Likelihood to Recommend
Backup is a standard today; everyone needs it and every company should not be running anything without it. Barracuda allows for a very simple configuration of backing up a data center or even PCs and laptops. The tech support when setting up a new device was very easy to work with and provided a dedicated rep to assist with learning.
VU
Verified User
Manager in Information Technology (Information Technology & Services company, 1-10 employees)
Barracuda Backup is a perfect unlimited cloud backup solution that we use. This tool is used across the organization. I had no problem implementing it because its interface is excellent and easy to manage. After I finished the implementation and configuration of the schedules, you wait for error and failure notifications. Not even with the updates I had to bother, these are optimized and performed automatically at the given time. Restorations are simple as well and save lives.
Pros
Restoring data is very easy.
VMware and SQL backup and integration.
Cons
The alerts could be better.
The price seems a little expensive.
Likelihood to Recommend
With the Barracuda Backup tool, we have all unified and centralized management. And regardless of location, we have a single console for managing cloud and simplifying everything. In our scenario, it is a large environment, and we recommend using a virtual infrastructure with a great fiber link. Backups and restoration are speedy and secure. It is undoubtedly the best solution in this field.
It is used internally as well as externally. It allowed us to backup servers and virtual machines through easy installation on the location being backed up and a cloud management console. It allows us to monitor the allocated size of the physical device as well pick and choose what we want to get backed up. We can then move any revisions onto the cloud. It is user friendly and helps us make sure our clients backups are taken care of.
Pros
Backups are readily available.
Error reports detail what is wrong. Barracuda customer support is very helpful and they're open 24/7.
We can manage all our clients under the Barracuda cloud control. Which is easier then switching websites.
We are given a detailed list of Office 365 items that are not being backed up. This allows us to make changed to each user and disregard what we don't what to get backed up.
Offsite vaulting has allowed us to put revisions to the cloud and their retention policies are easy to understand.
Cons
Sometimes I do have to call support and ask a question or have help with an installation. This is not that often. Its because I cannot tell what the error is.
We had to lower a retention policy because the device we ordered was filling up way too fast. We were told that this device was good enough for the allocated size of the VM.
Adjusting admin settings on cloud control took way more time to figure out. At times it would give us an error or the change in admin status would not accept on the web browser.
Likelihood to Recommend
When looking at error reports. It is easy to open up the report and pin point which server is having issues. Backing up SharePoint was a bit difficult. When an error occurs, the workaround is calling Barracuda and asking for assistance. It sounded confusing at first, but their support allowed me the ability to learn and now I am creating backups without any assistance.
VU
Verified User
Engineer in Information Technology (Accounting company, 51-200 employees)
I'm the project manager for a MSP. Not only do we utilize a Barracuda Backup Appliance in house, we utilize them for a number of our managed customers. The ability to monitor and control the devices through Barracuda's cloud has increased our efficiency dramatically. With all the options Barracuda provides, like replicating data to the cloud, or to another appliance at a remote site has been a huge selling point for our customers. As an example, one of the financial institutions we work with didn't want any of their data being replicated off network, we were able to deploy a second appliance at one of their other locations, having one replicate to the other keeping redundant backups in-house. Barracuda makes the setup process so easy, one of our level one techs can do the install, and at the same time provides our backup admins the ability to fine-tune a number of features. Restoring files is as simple, if not easier than some of the other backup solutions we utilized, and the ability to have the device restore an entire server to a virtualized cluster has been a life saver more times than I can count.
Pros
The Barracuda Backup is simple to install, setup, and administer. At the same time gives you plenty of options to customize your setup to fit your needs.
The restore process is much more simplified than many of the other backup solutions we've utilized.
The alerts, and reporting features and second to none. We'll often time know when a backup has failed, and have the issue corrected long before the customer brings it to our attention.
Barracuda's support team is great. Their intelligent, well versed in the product, and incredibly efficient.
Cons
In some of the older version of the software, drilling down to restore a single files was quite the process. It's still a little slow to this day, but improvements have been made.
It would be nice to have the ability to spin up a virtual machine directly on the backup appliance in the event of a failed server. At current time you need a Hyper-v or VMWare environment to restore a failed machine to.
Once you put the device in cloud control mode, some of your options are limited when you log directly into the local appliance. I personally would like to see all the options remain the same so I can administer the device the same remotely and I would sitting in front of it.
Likelihood to Recommend
For larger environments, with virtual infrastructure in place, and the network bandwidth to support it, a Barracuda backup is great. It's easy to back up an entire cluster, or just a single server. When it comes to restoring or spinning up a downed machine, the Barracuda Backup is second to none in these sort of environments. For the smaller clients, with budget concerns, only a few servers, not having the ability to spin up a failed server on the backup appliance itself is a little painful since we'd have to replace the physical hardware before getting services back online. I think having this ability would make for a great selling point to those smaller to medium size businesses that could benefit from this product.
My company has a Barracuda Backup appliance in place for our primary solution. The entire company's data is stored in the appliance as well as all server and database configurations. It automatically replicates all data to the Barracuda cloud servers for offsite backups.
Pros
Thorough selection list with customized data sets per server.
Customizable schedule for all data sources and customizable data retention policies.
Restorability based on data age and saves space with deduplication and "smart" backup plans.
Cons
Minor selection list issues default to "deselected" meaning unchecking a single tree of folders with new additions below the selected do not automatically get backed up.
Funky message-level backups of Exchange require manually adding new users to the scheme or leaving several mailboxes to error out on reports if leaving "All selected".
Compliance requirements that limit offsite cloud storage option leave "not-ready-for-prime time" copy to an external hard drive that can be rotated offsite. This software is installed on a server with the external drive connected but does NOT function as well as it should.
Likelihood to Recommend
The backup appliances are designed around overall storage space, not number of agents or databases. This means that there is a device for any company regardless of their data capacity needs. It is, by far, the best complete backup solution.
We are a reseller of Barracuda Backups in addition to using it within our own environment. We have over 50 customers using them, which are centrally managed in the Barracuda Cloud console (saving our engineers a lot of time). This product is ideal for backups and disaster recovery. Backup and restorations are very straightforward and fast. Additionally, the appliances have helped our clients to meet all of their compliance and regulatory requirements.
Pros
Backups
Disaster recovery
Cloud replication
Easy to manage
4 year refresh cycle (with a larger more powerful appliance)
Cons
The first couple setups that we did were confusing (regarding retention settings), but once you get the hang of it its a snap
If you are using large SQL databases or have a big Info Store, you may undersize the appliance needed
Likelihood to Recommend
The Barracuda Backup appliances are well suited for any company, regardless of size. They provide backups as well as true disaster recovery functionality. Backups are quick/easy as well as are restorations. The GUI is very easy to understand even for less technical people. Support at Barracuda is timely when/if questions arise. Cloud replication is encrypted. The only instances that I see that may not be a great fit, is for a company with a LOT of data and very little bandwidth (upload) available, as the replication will use a decent amount of upload resources (thankfully you can schedule the upload times and limit the amount of usage).
VU
Verified User
Director in Information Technology (Legal Services company, 11-50 employees)
Barracuda Backup is an easy backup platform to install and use across your network. The reporting features give you piece of mind that your backups are being taken care of. There is nothing more important than making sure your business is protected from document loss and Barracuda Backup fills that need easily.
Pros
Easy of use is key. Installing it on the network and applying the needed resources to the servers and workstations is a snap. Understanding retention and replication is given to you at a glance.
Support is king. It doesn't matter how great a product is if you don't get the support from the vendor to back you up. I have always had excellent experiences talking with Barracuda support.
Cons
It's hard to point out any flaws other than perhaps the price point can be a little high for smaller businesses. But you need to weigh that against total data loss.
Likelihood to Recommend
Great for mid to large size businesses that want hands on control of their backups with the security of offsite storage. Keeps the process pretty hands off once it is in place so you do not need constant overhead over handling your backups.
Barracuda Backup was being used internally within our company to back up our own in-house multiserver platform both physical and virtual. It worked fairly well for our purposes. At the time it made the most sense when taking into consideration the cost of each gigabyte of storage both locally on the appliance and in the Barracuda Cloud. Due to massive amounts of hard drive failure in the field among two dozen of our client sites, we moved away from the platform in search of a solution that all of our unhappy clients could switch to. As you jumped up the model ladder, the cost of owning and renewing the support services annually became incredibly top-heavy. Barracuda support always seemed to downplay the hard drive failures, even from a management standpoint. They always blame the excessive amount of vigorous disk usage. Being in the system integrator market for over 20 years I can confidently say BS. We have been a part of many customer site projects that have data arrays sustaining 50 MB to 250 MB and beyond (per second) running nonstop day and night 365 days a year without a remote resemblance of the hard drive failure rate Barracuda Backup appliances have.
Pros
Barracuda Support seems to have an above average industry initial response time after you submit a problem to them.
Barracuda Support personnel are always friendly and attentive.
It is usually possible to reach a live tech support rep within 5 to 10 minutes of your initial phone call.
Cons
The pricing structure (especially on higher models) gets ridiculous pretty quick.
Annual service renewals for Energize updates and Instant Replacement are a bit top-heavy.
Support personnel (including management) should not downplay hardware failures especially when laid out by a loyal reseller partner.
Likelihood to Recommend
Barracuda Backup appliances are well suited in providing an automated managed solution. Using the cloud synchronization option, these appliances remove the human error involved in taking tape media offsite and keeping it secure. However, it certainly seems like once a unit gets more than a year old there seems to be a miraculous hard drive failure here and there requiring Instant Replacement [service] to be current in order to switch out the unit. Based off our own experience managing a couple of dozen units at client sites, something certainly smells fishy.
