Chat history and transcripts
Enables users to visualize past conversations and notes.
Cat avg: 8.8
Top Performing Features
Chat reporting
Standard or customizable reports with user engagement metrics.
Cat avg: 8.3
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Cat avg: 8.4
AWS Chatbot Features from Reviews
Chat Analytics and Reports
Analytics and reporting on web visitors' activities and interactions with customer service representatives.
10+18%
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 8.8
Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 8.3
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 8.4