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Avochato

Score10 out of 10

6 Reviews and Ratings

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What is Avochato?

Avochato is a text messaging software service for sales, customer support, and other departments and business entities featuring two-way texting, chat widget for websites or applications, and other tools to facilitate easier communication with customers.

Categories & Use Cases

Reviews

What users are saying about Avochato.
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Superior Customer Engagement Tool

Incentivized
Ross TwiddyView profile
Chief Executive Officer in Corporate at Twiddy & Company Realtors (51-200 employees employees)

Use Cases and Deployment Scope

We use Avochato to communicate with home owners, vendors, and guests. Several years ago we started wanted to augment our communication abilities with text. After researching many options, we settled on Avochato due to the true 2 way nature of texting. It was more of a real conversation between two people.

We first used it to communicate with our guests and they absolutely loved it! Part of being in the hospitality industry means, adapting to the consumer needs or demands. Soon there after it became a main channel of communicating with guests. They are busy folks who might only have enough time to text. Or texting allows emoji faces, or pictures to answer the question better. Now we use it to communicate with home owners and vendor to relay information and updates. I cannot imagine a world where we don't have this ability. Avochato has also done a great job updating and integrating their software. They have really done a good job improving the capabilities and getting it work with Salesforce. We are thrilled how they continue to listen and innovate.

Pros

  • Communicate concisely
  • Richer information with the addition of pictures.
  • Improved flexibility for the guests.
  • Automated communication

Cons

  • More integration with other software. Google analytics tag manager maybe.
  • Better integration with Big Query so we can connect more phone, web, and text data.

Most Important Features

  • Two way texting communication

Return on Investment

  • Extremely positive. Very efficient style of communication.
  • Excellent booking engine, very effective marketing option. Click to text.

Other Software Used

Google Ads (formerly AdWords), Google Analytics 360 (formerly Google Analytics Premium), Salesforce Commerce Cloud

Stay communicated with everyone!!!

Incentivized
Andrea Fabiola Mujica PereiraView profile
Relationship manager and recruiter in Human Resources at AquacultureTalent (1-10 employees employees)

Pros

  • Broadcasting, You can broadcast depending on tags or selecting specific contacts and even send the broadcast right away or schedule it for delivery. Once it's out you can see who received it and who responded and get your insights from that.
  • It lets you categorize your contacts with the tag feature, you can create and add as many tags as you wish and need and then go to those tags to access selected contacts and see how everything is going on a market, target, area, anything.
  • Unlimited history! A contact that you got a hold of 2 years ago through Avochato, you can still see all the calls, messages, voice mails between the company and them.

Cons

  • The mobile app definitely could be better. Sometimes it crashes, and you can't see the tags or create new contacts, and it only lets you call and send and receive messages, but you can't take calls from the mobile app.

Return on Investment

  • Only positive. It keeps our remote teams communicated with the rest of the team and with clients and providers. The ROI is amazing, because it lets you have multiple accounts and even numbers if you go all the way up, and there's no need to be paying for multiple phone numbers for different employees. Being able to be closer to your niche definitely sends them the right message, and another approach tells that you're reachable to more clients.

Avochato Educational Institution Review

Incentivized
Verified User
Director in Customer Service (1001-5000 employees employees)

Pros

  • Platform for easy monitoring of communication
  • Ease of use for batching communication to multiple entities at one time
  • Projecting or pre-scheduling communication in a time pre-determined by our office.

Cons

  • It was a bit clunky to figure out the scheduling function in the beginning, this could be improved
  • Removing notifications for messages that are sent out and already managed.
  • The system keeps all communication in one location, it would be helpful if the outbound messages were in one organized area and the incoming messages in a separate.

Return on Investment

  • Great communication platform that has allowed us to speed up and communicate more effectively