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Avaya Enterprise Cloud Reviews & Insights

Score7.4 out of 10

8 Reviews and Ratings

Avaya Enterprise Cloud Reviews

2 Reviews

Avaya Enterprise Cloud is enabling my business to grow

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Avaya Enterprise Cloud has helped scale my business by enabling me to move away from an on-premises solution. Also, it opened up a lot more possibilities to improve my business by reselling new add on's ad value for customers. My tech support team, who service multiple customers, is very efficient with the use of Avaya Enterprise Cloud.

Pros

  • Seamless WFH connectivity
  • New interface and ease of working for agents
  • CX improvement

Cons

  • Interops capability and middle ware with BYOD
  • Omni channel on pure cloud needs more development

Likelihood to Recommend

Avaya Enterprise Cloud is very well suited for my customers and remote working. Avaya Enterprise Cloud is less suited where my customers have a strong need for region-based call terminations & security. In this case, we have to go ahead with the on-premises model.

Avaya Enterprise Private Cloud

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

we have moved our entire on premise telecom environment to the Avaya Enterprise Cloud and this has been very beneficial for our small telecommunications team as it frees up our team to work on the issues that more directly affect our users and improve their tools and experiences

Pros

  • Configuring and providing Avaya Workplace for all staff
  • back end upgrades and certificates
  • excellent customer support and advocacy

Cons

  • the Admin Portal needs to be improved to be much more robust
  • Support Teams need to understand the difference between on premise and in the cloud applications

Likelihood to Recommend

With the Avaya tools and help of the support team we can implement mini applications to meet our staff needs quickly and efficiently
Vetted Review
Avaya Enterprise Cloud
1 year of experience