Avaya Contact Center Select Reviews and Ratings

Easy to use and user-friendly interface: Many users have found Avaya Contact Center Select to be very easy to use, praising its user-friendly interface. They appreciate that the software's functions can be quickly learned, making it accessible for new users.

Comprehensive call management capabilities: Reviewers emphasize the importance of various options available when receiving a call, such as hold time, ACW selection, transferring, and conference. This highlights Avaya Contact Center Select's capability to handle different aspects of call management effectively.

Detailed reporting and performance analysis: Users appreciate the detailed reports provided by Avaya Contact Center Select. They mention that the reporting wizard allows for the generation of a wide range of reports, enabling businesses to gain valuable insights and analyze performance metrics.