TrustRadius: an HG Insights company

Avaya Call Center Elite

Score7.6 out of 10

51 Reviews and Ratings

Get a Demo

What is Avaya Call Center Elite?

Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. Avaya aims to help users enhance employee and customer experiences, drive higher satisfaction and loyalty, by adding Avaya innovations without disrupting current operations.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2026
Top Rated 2026
Top Rated
2025
Top Rated 2025
Top Rated
2024
Top Rated 2024
Best Of Value
2023
Best Of Value 2023
Best Of Relationship
2023
Best Of Relationship 2023
Best Of Feature Set
2023
Best Of Feature Set 2023

Technical Details

Technical Details
Mobile ApplicationNo

FAQs

What is Avaya Call Center Elite?
Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs.
What is Avaya Call Center Elite's best feature?
Reviewers rate Call tracking highest, with a score of 8.8.