TrustRadius: an HG Insights company

Avalara Information Reviews & Insights

Score8.1 out of 10

774 Reviews and Ratings

Who Buys & Uses Avalara

Based on 3,454 HG Insights installations.

Powered by

Insights from Avalara Reviewers

Based on 8 verified reviews published in the last 18 months


Synthesised from 8 reviews | Last Published May 26, 2026


Avalara is primarily used by organizations to automate sales tax processes, addressing complexities in compliance and reporting across multiple jurisdictions. In TrustRadius reviews, users frequently highlight its ability to accurately calculate sales tax on quotes and invoices, a function described as automatic and efficient. The platform also streamlines tax filing, including state sales tax returns, and manages 1099 forms through electronic handling, often integrating with existing accounting and business software.

Reviewers also value the platform's seamless integration and responsive support for error resolution. However, some concerns emerge regarding the state registration process, which reviewers found could be costly and lack coordination, sometimes requiring manual intervention. Its tax calculation logic also has limitations, such as reliance on billing addresses. Despite these areas for improvement, a significant majority of reviewers, 5 of 8, report substantial time savings and reduced operational costs from using Avalara.


  • Automated sales tax calculation on quotes and invoices
  • Streamlined 1099 e-filing (simple, secure, electronic delivery)
  • Efficient state sales tax filing and compliance
  • Seamless integration with existing accounting and quoting tools
  • Responsive communication and support for error resolution
  • Cost and speed issues with the state registration process
  • Lack of coordination between state registration and filing setup
  • Tax calculation logic limitations (e.g., billing address dependency)
  • Requires manual prompts for tax calculation within integrated quoting tools

Avalara Reviews

2 Reviews
InformationComputer Software2

Avalara pays for itself

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Avalara is in use by our accounting department. Our sales tax liability expanded to many states in 2015 and we purchased Avalara in place of needing to hire an employee specific to sales tax. The product paid for itself, and didn't require much hand holding on our side. A lot of problems were prevented by implementing Avalara.

Pros

  • User Interface
  • Ease of Use
  • Automation

Cons

  • Cost
  • Integrations should be included in base package

Likelihood to Recommend

If you only need to file in one state, Avalara would be overkill. The benefit starts kicking in when you are having to file multiple tax returns and then the laws have minor nuances that would require more than a general knowledge of sales tax.

Manually calculating sales tax and filing returns yourself? WHY?! Avalara does that for you!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Avalara to automate our tax tables, and to file our monthly state sales taxes. It is used by our finance department only. It addresses the problem of constantly having to change tax rates manually in Excel and uploading them each month. Avalara changes in real time on the back end so you do not need to worry. It also addresses having to manually calculate sales tax each month and actually file a return with every state each month. Again, they handle it and you don’t have to worry.

Pros

  • Automates taxation codes for billing
  • Files taxes with each state on a monthly basis with very little work
  • Provides good reporting
  • User-friendly UI

Cons

  • Support and account management
  • Performance and down time

Likelihood to Recommend

It’s well suited when you need to charge sales tax, especially if you have a small finance department. They will take care of everything for you. It is not well suited if you do not charge sales tax or have nexus in just few states, or have a big accounting team where it’s no problem to manually calculate taxes for just a few states.
Vetted Review
Avalara
2 years of experience