Crowd - An extension to Active Directory
Pros
- The ability to Govern Group Permissions for synchronizing users into Crowd, keeping only the users you want in Crowd and keeping unwanted access out. Ability to define authentication permissions and having automated group definitions for new users.
- Integration into our existing systems, as it becomes merely an extension rather than a separate entity. It works seamlessly with almost all of our systems.
- Always up to date with compliance and security requirements of the organization. The ability to audit is very key. It's surprising how many systems don't have a fully supportive auditing system.
Cons
- Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
- Linux support was there as it was built mostly to support Windows based systems
- Documentation was supported but most issues we had required us to contact Atlassian support.
Return on Investment
- New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
- The positives are always with the end user, which I have to say, Crowd was able to accomplish.
Other Software Used
Duo Security, Atlassian Confluence, JIRA Service Desk, JIRA Software