Atlassian Crowd Reviews & Insights

Score6 out of 10

12 Reviews and Ratings

Community insights

TrustRadius Insights for Atlassian Crowd are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Sign-on Service: Several users have mentioned that they appreciate Crowd's easy sign-on service, finding it simple to use and not a hassle to set up. This ease of use is seen as valuable for the adoption of Atlassian products.

User-friendly Interface: Many reviewers love the user interface of Crowd, mentioning that it makes cross-referencing team data always visible and is visually appealing. The intuitive design of the interface enhances the overall user experience.

Integration with Atlassian Products: Being part of the Atlassian product family, Crowd seamlessly works well with other Atlassian products like JIRA and Confluence. Users find it very easy to set up and configure compared to other enterprise SSO solutions. Its ability to support a variety of user directory types, including common ones like AD and database, is also highly valued by users.

Atlassian Crowd Reviews

3 Reviews

Great SSO solution for Atlassian

Rating: 8 out of 10

Incentivized

February 25, 2020

Use Cases and Deployment Scope

We use Atlassian Crowd as our main user management and SSO solution for all of our other Atlassian related systems in our company. It allows us to have a central user management solution without having to use LDAP and provide an SSO experience for all integrated systems.

Pros

Many different options for authentication, including credential validation only, user detail synchronization, and more
Many different levels of access control, including, user, group, and application-level

Cons

Sometimes can be a little slow with synchronizing user details.
The user interface can be a little confusing.

Likelihood to Recommend

For companies that are already using other Atlassian systems, then Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management, Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.

Verified User

Employee in Information Technology (1-10 employees)

Vetted Review

5 years of experience

Atlassian Crowd is a great product for small startups.

Rating: 8 out of 10

Incentivized

November 29, 2017

Use Cases and Deployment Scope

We used Atlassian Crowd as our primary ticketing system for our production level product. We have tickets filled in that were filed by customers, our internal customers, our QA teams, and our developers. We used these tickets to develop a backlog of bug fixes and new improvements that our dev team can prioritize.

Pros

It is very easy for users to create tickets
Standing up atlassian crowd is a breeze
Not having to manage any hardware infrastructure is great

Cons

We did not get the speed that we needed vs. hosting our own local atlassian product
Configuring accounts could have been easier
I didn't like the process for installing extensions

Likelihood to Recommend

For smaller companies atlassian crowd is great, however, we grew to a size where we were getting rate limited so we needed to scale up. What we ended up migrating to was the non-cloud solutions for atlassian products. This allowed us to hit our scale without being rate limited. However, at a smaller scale, this product would work great.

Verified User

Project Manager in Engineering (1001-5000 employees)

Vetted Review

1 year of experience

Crowd - An extension to Active Directory

Rating: 9 out of 10

Incentivized

November 14, 2017

Use Cases and Deployment Scope

Atlassian Crowd is currently being utilized as a Single Sign-On for departments that utilize the other Atlassian software applications including JIRA, Confluence, HipChat and Core.
We use it as an extension to our existing sign-on directories including Active Directory as well as our other systems and utilities. We use it to help unify credentials to ensure everyone can access the systems they need using one alias.

Pros

The ability to Govern Group Permissions for synchronizing users into Crowd, keeping only the users you want in Crowd and keeping unwanted access out. Ability to define authentication permissions and having automated group definitions for new users.
Integration into our existing systems, as it becomes merely an extension rather than a separate entity. It works seamlessly with almost all of our systems.
Always up to date with compliance and security requirements of the organization. The ability to audit is very key. It's surprising how many systems don't have a fully supportive auditing system.

Cons

Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
Linux support was there as it was built mostly to support Windows based systems
Documentation was supported but most issues we had required us to contact Atlassian support.

Likelihood to Recommend

Atlassian Crowd is great when you already use the Atlassian product suite such as Jira Core, Service Desk, Confluence and Hip Chat. It works seamlessly and can also extend the functionality to work with all of the other tools such as Google Apps.

Atlassian Crowd is not necessarily useful when you may already have a single sign-on system such as Duo Security, RSA or SASS in place.

Craig Lockley

VP of IT & Innovation in Information Technology at Momentum Credit Union Ltd (11-50 employees)

Vetted Review

1 year of experience

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