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Score7.8 out of 10

2,306 Reviews and Ratings

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Insights from Confluence Reviewers

Based on 47 verified reviews published in the last 18 months

Overview

Synthesised from 47 reviews | Last Published April 23, 2026

This product assessment is based on a synthesis of 47 recent reviews analyzing Atlassian Confluence across multiple dimensions. Confluence primarily functions as a collaborative workspace and documentation tool, often used by teams to centralize knowledge, manage projects, and facilitate communication. One of Confluence's most lauded strengths is its seamless integration with Jira, with 28% of reviewers specifically highlighting this feature. This integration streamlines workflows by linking development tracking, bug reports, and documentation. Confluence is also praised for its ease of use, with 19% of reviewers noting its simple interface for structuring pages and creating documents. Many users, 43% of reviewers, report significant time savings and efficiency gains as a result of using Confluence. Another 34% of reviewers cite improved collaboration, and 32% value it as a centralized knowledge base. However, some reviewers (9%) report challenges with search and usability, indicating that finding information can sometimes be difficult, which can offset some of the platform's efficiency gains. When considering alternatives, Microsoft SharePoint is the most frequently mentioned competitor, appearing in 23% of reviews.

Pros

  • Seamless integration with Jira, enabling linked workflows between development and documentation.
  • User-friendly interface, simplifying page structuring and document creation.
  • Centralized knowledge base, facilitating efficient information sharing and project documentation.
  • Improved time savings and efficiency, streamlining workflows and reducing meeting overhead.
  • Enhanced collaboration through multi-user editing and commenting capabilities.

Cons

  • Search and usability issues can hinder information retrieval.
  • Some users find it difficult to locate specific information within the platform.
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Confluence Reviews

54 Reviews
InformationComputer Software38Internet6Telecommunications8Information Services2

Flexible solution and well worth it

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I am using Atlassian Confluence for our shared technical team knowledge space and supporting projects with relevant documents in an organized way. It helps address problems of supporting internal knowledge transfer and supporting the intake and development of business initiatives.

Pros

  • Knowledge management. Storage and maintenance of documents in a shared secure space.
  • Permissions management. Controlling permissions and access of internal users who need custom access.
  • Help and support. Supporting onboarding new users and visual guidance of how to use the tool.

Cons

  • Interface customization. Building a custom interface and custom menu options would help for some of our teams looking for custom modules to use within the tool.
  • Supporting multi lingual. Allowing for multiple languages to be used in the same workspace would help support global users.
  • Tool integrations. Integrating directly with other visualization tools has been challenging and doesn't work smoothly from the get go.

Likelihood to Recommend

Atlassian Confluence works great for mid size and enterprise teams looking for a solution for knowledge management, building an organized workspace and sharing digital notes across teams. Its easy to onboard and learn for technical and non technical users.
VU
Verified User
Manager in Marketing (Computer Software company, 10,001+ employees)
Vetted Review
Atlassian Confluence
6 years of experience

Atlassian Confluence is your way to go for collaboration and your documentation needs

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Atlassian Confluence is the perfect place for documentation, it has our component docs, strategy docs to whatever is needed at an organization level. From my QA perspective it has our test strategy, test plan, the development and deployment plans. The component guides, the training plan and programs, references to achievements and others

Pros

  • Documentation
  • Ease of Maintenance
  • Formatting options
  • AI Generated summary

Cons

  • AI Generated summary can improve
  • Copy / pasting features cross different versions
  • More graphic adding capabilities

Likelihood to Recommend

Atlassian Confluence is well suited: 1. Documentation is extensive and needs to be shared within a huge team 2. Exporting and sending as PDF 3. One place for all the documentation needs. 4. Formatting features w.r.t Rich text, tables and dynamic elements. 5. AI based summary for huge pages. 6. Commenting and assigning tasks to team Where it is less appropriate: 1. Huge pages stack one below the other, unlike the powerpoint. 2. Individual licenses
VU
Verified User
Manager in Information Technology (Computer Software company, 1001-5000 employees)
Vetted Review
Atlassian Confluence
10 years of experience

Should you buy Atlassian Confluence?

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Our org uses Atlassian Confluence for document storage and company wide announcements. We used to have only some teams on Atlassian Confluence but found that this tool is much better than others on the market so decided to move the entire org over about a year ago. Since then, we have upgraded to the premium version as well and integrated Smart courses along with it. So far it's been good for having 1 centralized place to store all of the company's items. We are also looking into opening the space up for external guest use as well as we are a SaaS organization.

Pros

  • Able to integrate with JSM
  • Can customize user permissions
  • Is able to allow guest access without exposing other spaces within our org

Cons

  • Integrations with Atlassian Confluence can sometimes be slow, such as Smart Courses
  • Limited formating structuring
  • Limited customizations

Likelihood to Recommend

Atlassian Confluence feels suitable for internal team collaborations and also if you have JSM or Jira set up as well. One of our most used feature is actually having Atlassian Confluence connected as a knowledge base to feed answers to our AI chat bots on JSM. I would say if the organization already has a lot of other documentation tools such as Notion or Asana and the teams enjoy using that, I would be hesitant to switch over.
VU
Verified User
Administrator in Information Technology (Computer Software company, 201-500 employees)
Vetted Review
Atlassian Confluence
3 years of experience

Simple and Intuitive Documentation Editor

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Atlassian Confluence is our main knowledge management platform, collaboration space, documentation platform, and decision record store. We segregate our instance into multiple 'spaces' so that it's easy to navigate and understand what department or area you're looking at. Because it integrates with other Atlassian products it makes following paper trails easy. E.g. linking JIRA tickets to Atlassian Confluence pages to BitBucket PR's.

Pros

  • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
  • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
  • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.

Cons

  • No CSS styling in Cloud - Atlassian Confluence on-prem allows you to insert a CSS block to your pages. This was great as you had complete control over how your document is rendered if you knew some basic HTML/CSS. Confluence Cloud doesn't support this.
  • Parity between editing and publishing - Sometimes line breaks, spacing, sizing etc. can appear differently depending on if you're in edit mode or view mode. This means when you publish your document you need to check for anything peculiar and adjust accordingly.
  • No hi-lighted edit history - Some documentation platforms (like Notion) show you the exact parts of a document that were edited and by who when you look at the version history. Atlassian Confluence doesn't offer this in its version history.

Likelihood to Recommend

Atlassian Confluence is great for when you need a simple and intuitive documentation platform. Their cloud version feels more modern and though lacking in some features, this does make it simple to use. If you use other Atlassian products like JIRA or BitBucket then it can link assets on those platforms really well. If you're looking for a documentation platform that allows specific CSS editing or rendering options then Confluence Cloud isn't quite there yet.
VU
Verified User
Engineer in Corporate (Computer Software company, 501-1000 employees)
Vetted Review
Atlassian Confluence
2 years of experience

Why I recommend using Atlassian Confluence as a knowledge sharing tool

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use Atlassian Confluence as our central hub for all kinds of documentation. All types of process agreements, system diagrams, even user information. We've agreed to store everything there. It helps us keep everything organized and accessible, which solves the problem of scattered information. Basically, it's our central system for internal knowledge.

Pros

  • Sharing what you know with your team.
  • Make some spaces public and keep others totally private.
  • Keeping things organized and secure.

Cons

  • Search could be more intuitive and provide different filters.
  • Improve pages tables and formatting.
  • User management and permissions.

Likelihood to Recommend

In my opinion, Atlassian Confluence is very good for handling collaborative documentation like project specifications, meeting notes and knowledge bases. We mostly use it where version control and multiple authors are necessary. It's less suitable for quick chats, highly structured data, or very small teams with basic documentation needs.
VU
Verified User
Analyst in Information Technology (Information Services company, 10,001+ employees)
Vetted Review
Atlassian Confluence
5 years of experience

Good enough, but likely better options available depending on your needs

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Atlassian Confluence is used pretty piecemeal at my organization. Many of the more technical teams store all of their processes, policies, and even some code in Atlassian Confluence and use Jira for project management as well. On the other hand, less technical teams use other programs that are more tailored to their niche (i.e. Customer Success, People, Finance).

Pros

  • Space organization
  • Permissions management
  • Document collaboration

Cons

  • Browser extension for quicker access to content
  • Live collaboration

Likelihood to Recommend

If a company wants to or is already using Jira, then Atlassian Confluence makes sense as a companion tool. However, if Jira is not needed, then perhaps Sharepoint could take the place of Atlassian Confluence's file database function and a more strategic decision could be made for content and knowledge base hosting.
BS
Brandon Stokes
Global Revenue Enablement Manager in Sales at Proximus Global (Telecommunications, 1001-5000 employees)
Vetted Review
Atlassian Confluence
4 years of experience
Verified on LinkedIn

My amazing experience with Atlassian Confluence

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We create all the documentation for project and connect all the figma and jira ticket in it so we can preserve and shard the knowledge for our peers and for those who later joins the organisation. we use Atlassian Confluence for all the important conversation and track the changes if any are being done.

Pros

  • we use it to document the functionality
  • we also use it to share the authoring guide for clients to follow the steps
  • we share the Atlassian Confluence pages and it helps us track the information

Cons

  • the loading of the page there were times when we were stuck and the page doesn't gets load easily
  • when we create a new page and select a template then it doesn't successfully create the new page all the times
  • when we press ctrl+s or cmd+s then page gets publish (for me personally its annoying)

Likelihood to Recommend

I use it for documentation and i highly recommend Atlassian Confluence among my peers because it is so easy to use and the flexibility to do things and the in build integration with jira is so beautiful. my all development and non development needs related to any functionality and ticket is handled
VU
Verified User
Engineer in Information Technology (Computer Software company, 1001-5000 employees)
Vetted Review
Atlassian Confluence
3 years of experience

Honest Confluence Review.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use it to improve communication, document management, and knowledge sharing. Confluence acts as a central repository for all types of information. Teams can create, edit, and organize pages for project documentation, meeting notes, knowledge bases, and FAQs. Confluence enables real-time collaboration on documents. By integrating Confluence with Jira (another Atlassian product), teams can seamlessly link project plans, requirements, and tasks to actionable items.

Pros

  • Project Planning and Tracking.
  • Knowledge Management and Documentation.
  • Standardization of Processes.

Cons

  • User Interface (UI) and User Experience (UX).
  • Permissions and Access Control.
  • Mobile App Experience.

Likelihood to Recommend

Multiple team members can contribute to the document in real time, leaving comments, updating requirements, and making suggestions. Confluence can serve as a comprehensive, searchable knowledge repository that is easily accessible to all employees. Tasks and deadlines can be directly linked to Jira tickets, ensuring everyone knows what actions must be taken and who is responsible.
VU
Verified User
Engineer in Information Technology (Computer Software company, 1001-5000 employees)
Vetted Review
Atlassian Confluence
4 years of experience

Atlassian Confluence is a very good tool for writing documentation and many more

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I use Atlassian Confluence in my organization mostly for storing test data that needs to be accessible to a broader audience, for writing test cases and writing documentation for specific flows.
I also use Atlassian Confluence when needing to gather older test data that is available on there, or to recall test results from previous iterations.

Pros

  • Rich text
  • Lots of integrations with other applications
  • Collaboration

Cons

  • Lower prices
  • Can be overwhelming for a beginner in Atlassian Confluence to work with all the tools and integrations, especially in a already highly customized environment

Likelihood to Recommend

Atlassian Confluence is very well suited for writing documentation, test cases, guides, proof of concepts, test plans, storing test data, where Atlassian AI Intelligence can help as well (their AI sollution).
It has a lot of customizations related to rich text, and also integrations with multiple applications (Jira of course, Microsoft 365, Tempo Timesheets, Azure Devops, AI and many more).
AC
Alexandru Cristian Ion
Quality Assurance Engineer in Quality Assurance at Jpard Solutions (Internet, 51-200 employees)
Vetted Review
Atlassian Confluence
5 years of experience
View profile

Successfully created offline consent

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Confluence is our central hub, the go-to place for everything. Think of it as our company's collective brain. We're talking about building out internal wikis – everything from company policies and procedures (because who wants to dig through dusty binders?) to best practices, training materials, and those "how-to" guides for all our internal tools. The idea is to empower everyone to find what they need, when they need it, without having to send a million emails or Slack messages. Self-service is the name of the game.

Pros

  • Jira Integration
  • Collaboration made very easy with teammates
  • One stop shop for all knowledge of the company

Cons

  • Scope for doing more live collaboration like google docs.
  • Search functionality is tricky to use and often does not yield best results in the fastest way
  • Mobile view is not that great

Likelihood to Recommend

Where is it suited:
1. Building a comprehensive knowledge base
2. Noting down minutes of meetings
3. Project planning with Jira integration
Where is it not:
1. Where you have large system architecture diagrams
2. Where you need real time collab, or real time dashboards like how you see in Tableau
VU
Verified User
Employee in Engineering (5001-10,000 employees)
Vetted Review
Atlassian Confluence
10 years of experience