Chartio (discontinued) Information Reviews & Insights

Score7.5 out of 10

53 Reviews and Ratings

Community insights

TrustRadius Insights for Chartio (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Versatile and User-friendly: Users found Chartio to be a highly versatile and user-friendly business intelligence tool, with many reviewers expressing their appreciation for its ease of use. The intuitive interface allows both new and experienced users to navigate the tool effortlessly, making it easier to perform tasks such as querying, filtering, and setting up charts. Some users also praised the tool's clear and lightweight design, which allows them to handle large amounts of information without feeling overwhelmed.

Extensive Database Support: Reviewers highly valued Chartio's extensive database support, including its ability to connect to various data sources. This seamless integration and accessibility were seen as major strengths of the tool. The option to connect directly to data sources enables advanced querying capabilities and provides users with accurate insights for making informed business decisions.

Responsive Customer Support: Many users appreciated the availability of comprehensive documentation and responsive customer support provided by Chartio. The helpfulness of customer support in maximizing the potential of the tool was highlighted by several reviewers. The responsiveness and willingness of the customer service team to implement solutions for specific needs were particularly commended.

Chartio (discontinued) Reviews

10 Reviews

InformationComputer Software5Internet4Telecommunications1

Easy to use dashboarding tool supporting many data sources

Rating: 8 out of 10

Incentivized

December 12, 2017

Use Cases and Deployment Scope

We use Chartio as our dashboarding tool at Prezi. Everyone has edit access in the organization but mostly data analysts are creating new dashboards which are viewed by almost all departments. The most frequent dashboard consumers are product teams and marketing.
Whenever we have a data question which has to be answered multiple times we usually automate it using Chartio.

Pros

It is easy to connect your datasources and it supports over 15 different type of datasources.
It is easy to create your first dashboards. You can learn the basics just by trying it out. It also has great documentation to find the solution for more difficult problems.
You can save your data into Chartio's datastores. Using these datastores on your dashboards makes them super fast to refresh without querying your own database. You can set when you would like to refresh your datastores.

Cons

I really miss usage statistics. We don't know who, when and how many times were viewing our dashboards. It is a real pain point when you have created hundreds of dashboards and you need to maintain those too which are not used any more.
Would be nice to have version control to easily revert changes.
Data-stores are limited to 1 million lines. Using multiple filters on a dashboards makes hard to fit into this limit.

Likelihood to Recommend

It you need to create a dashboard for your stakeholder to answer a data question this is a perfect tool. You can also add filters so the stakeholder can go a few level deeper into the data if needed.
It is not appropriate for deeper analyses/modeling. Also would not use it for one-time reports.

Tamás Imre

Lead Analyst at Prezi (Internet, 201-500 employees)

Vetted Review

3 years of experience

View profile

Great first time tool. We used it for a while, and eventually moved away.

Rating: 5 out of 10

Incentivized

December 5, 2017

Use Cases and Deployment Scope

We purchased Chartio as an internal BI tool to provide teams external to the data engineering team access to reporting data. We did this for the purpose of ad-hoc analysis. We are a smaller company, so we used Chartio to build visualizations relevant to other teams that they can access and then use in their day-to-day. For example, we would build dashboards that the customer success team could use in their QBRs. In reality, it was meant for the entire org to use, but it ended up being used by engineering and product and consumed by other teams.

Pros

Really easy to get going. We tested many solutions - and Chartio is by far, the quickest. Took us a legitimate 30 minutes from nothing to up and running.
Chartio visually illustrates your database structure. This is phenomenally helpful for users who need to understand how to join tables and get the data they need.
The UI is pretty typical of other tools, so there's not an additional learning curve if you've used other BI tools. It's actually more simple than most, but still pretty similar.

Cons

Slow - the queries aren't optimized for speed. In order to combat this, you may need to build aggregate tables for date ranges and typical calculations.
Expensive. We negotiated down to $25k a year. That's pretty typical for BI tools, but the value ended up not being equal to $25k.

Likelihood to Recommend

It's a good tool if you're new to data. It's 50/50 if I would recommend it. I really liked it, but ultimately we didn't get wide adoption. A few reasons for this are that our exec team needed something simpler to interact with. Database tables were too complex for them to interact with and so they asked that we move to another tool.

Dal Adamson

Product Manager in Product Management at Teem (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

View profile

Chartio reports have become core to our decision making

Rating: 10 out of 10

March 18, 2015

Use Cases and Deployment Scope

We use Chartio across the whole organization to understand our business metrics in real-time.

Pros

Updates existing business analytics reports automatically.
Makes it easy to create new reports on the fly.

Cons

It would be nice if the graphical interface could do some things that currently require SQLite code.

Likelihood to Recommend

Make sure that Chartio can integrate with your most important data sources.

Jared Heyman

Founder & CEO in Corporate at CrowdMed (Computer Software, 1-10 employees)

Vetted Review

1 year of experience

Recommend Chartio

Rating: 9 out of 10

March 18, 2015

Use Cases and Deployment Scope

Really like Chartio.

It's a great way to make SQL pretty, and great for team dashboards and goal tracking on the wall monitors. Also, the Chartio support team has been very helpful and new features are frequently rolled out. I use it primarily for productivity tracking of off-site team. For alerting suspicious activity by online customers. And we have an wall display of KPIs across all businesses being managed, and milestones to celebrate.

Pros

Easy to get started
Great customer support
Frequent new features

Cons

Better arrangement of charts within a dashboard

Likelihood to Recommend

It's particularly easy to use query mode, take simple SQL, and publish it in a much more attractive way.

Verified User

Director (Internet company, 11-50 employees)

Vetted Review

2 years of experience

Chartio is our real MVP

Rating: 10 out of 10

February 18, 2015

Use Cases and Deployment Scope

We use Chartio as our business dashboard for the leadership team. All critical aspects of the company performance are dashboarded by department for all leadership to coordinate on KPIs. Previously, we would have ad hoc reports from different line of business software applications that may or may not have been inclusive of all the metrics and only the metrics we cared about. Chartio gives us one place to go to measure the company.

Pros

Drag and drop interface
Comprehensive options for data sources
Excellent support response
Beautiful chart designs make At-A-Glance measurement possible

Cons

Minor interface issues on building and arranging dashboards. The Z-index of charts can re-sort without warning, making visual layering of independent charts difficult

Likelihood to Recommend

If you have a very specific data visualization in mind, ensure their chart types achieve what you're looking for. If you have external constituents and you don't want to share the entire dashboard, or you want to white label the charts/dashboards you'll have to wait for these features to develop more.

Ben Gatzke

President in Corporate at Total Management, Inc. (Telecommunications, 51-200 employees)

Vetted Review

1 year of experience

Chartio is at the top of my chart!

Rating: 9 out of 10

February 18, 2015

Use Cases and Deployment Scope

We use Chartio in several ways at our company. We use it to provide great amounts of data to our clients to help provide better business solutions for their use of our product. I also use it to find information about users in our database by building multiple queries to mine for great detailed results.

Pros

Organizing Graphs
Custom Queries
Easy interface

Cons

Email notifications

Likelihood to Recommend

I think Chartio is great for finding particular information within a large pool of data points.

Daniel Weidman

Support in Customer Service at SCVNGR (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

Love Chartio! Unpolished look at our take

Rating: 10 out of 10

February 13, 2015

Use Cases and Deployment Scope

It is used across our whole organization to easily and quickly understand actual data all in one place, all comparable to each other in infinite ways. Doing this with Chartio makes it so much quicker and more realistic to find the answers to so many questions.

Pros

Building visualizations without technical knowledge; I don't know of any other way to do this as easily with anything other than social media stats.
Good customer support - Chartio has incredible potential, but sometimes it can be hard to know how to get what you want, and their support makes that possible.
Design - they handle a lot of information and options and it's very easily for that to get complicated and bogged down, but their design is clear and concise and lightweight, allowing you to see things clearly.

Cons

Navigation; there are a lot of repeated process for using the tool and there is a lot of wasted time required to re-organize things or move around properly.
More shortcuts or docs or smart suggestions to help you achieve the more complicated processes that are possible without having the full technical understanding, the way the drag and drop does for the basic stuff.
Linking to a particular chart is still not great because you either send someone to edit mode (don't want that) or to a page full of charts, and while it's highlighted, that is not sufficient for the average person.

Likelihood to Recommend

I would say: What is it that you really need and/or want? Are these things that are immediately achievable with Chartio? What are your other options, and which one is going to get you the most bang for your buck? Chartio is great for a company without the technical resources to do their own graphing.

Adam Milgrom

Working on technologies and decisions and things at Birdhouse for Autism (Internet, 1-10 employees)

Vetted Review

1 year of experience

Chartio -- You Procure the Data, Chartio Visualizes It

Rating: 9 out of 10

February 12, 2015

Use Cases and Deployment Scope

We are a market based advertisement technology company (there are buyers and sellers of ads) which means there is a lot of data flowing through the pipes. Our strategic solutions team is tasked with the maintenance of this network and Chartio is crucial piece of that puzzle. Chartio permits us to quickly visualize our data in a fast way so that we can have a clear understanding of the things that need attention immediately and the things that are running smoothly.

Pros

Direct linkage to our databases. Abstracts away the visualization layer so we can focus on the data and the queries.
Host of graphs and tools that permits all types of data visualizations.
Haven't quite used this yet, but there is a new embedding feature that will be very helpful so that we can embed the charts into a company central dash.

Cons

The date slider is hyper annoying to use
When emails get sent as PDF, the formatting gets messed up if it's a graph dense dash.
It handles a lot of data, but it'd be great if it could handle and visualize more data.

Likelihood to Recommend

If your data is warehoused in a single place and you are seeking to extract meaningful data from it, use Chartio.

Verified User

Team Lead in Engineering (Internet company, 11-50 employees)

Vetted Review

1 year of experience

Simple to use and gets the job done, but needs some polish

Rating: 7 out of 10

January 27, 2015

Use Cases and Deployment Scope

We use Chartio to create dashboards that show live-updating information on our products - these are circulated to key stakeholders via email, displayed on live screens around the office, and used directly by power users within the development and product management teams.

Pros

Global filters on dashboards to allow users to dig down into information
Does not require you to upload your data - instead connects to database on our servers
"Drag and Drop" style query building for easy queries, but also direct SQL for more complex questions

Cons

Optimisation of timing of SQL queries (e.g. staggering things that run "every day" to not all run at midnight)
Appearance - ability to customise axes, fonts, sizes, colours etc

Likelihood to Recommend

Charlie Edmunds

Head of Insight in Product Management at SwiftKey (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

Simple, intuitive tool for data reporting/visualisation

Rating: 7 out of 10

January 16, 2015

Use Cases and Deployment Scope

We use Chartio to share live performance information to everyone in the business, this answers general questions like "how many users did we have yesterday" and also specific much more detailed product performance questions for product managers and developers

Pros

Simple and intuitive to add charts/dashboards
Looks good
Nice visualisation options

Cons

Error messages could be more helpful
Greater configurability of graphs, axes etc

Likelihood to Recommend

I guess a lot of suitability depends on how well structured and organised the data is behind it - a pretty front-end won't be of use if data behind it is a mess or otherwise unsuitable for Chartio

Dylan Murphy

Head of Financial Planning & Analysis in Finance and Accounting at SwiftKey (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

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Great first time tool. We used it for a while, and eventually moved away.

Rating: 5 out of 10

Incentivized

December 5, 2017

Use Cases and Deployment Scope

Pros

Really easy to get going. We tested many solutions - and Chartio is by far, the quickest. Took us a legitimate 30 minutes from nothing to up and running.
Chartio visually illustrates your database structure. This is phenomenally helpful for users who need to understand how to join tables and get the data they need.
The UI is pretty typical of other tools, so there's not an additional learning curve if you've used other BI tools. It's actually more simple than most, but still pretty similar.

Cons

Slow - the queries aren't optimized for speed. In order to combat this, you may need to build aggregate tables for date ranges and typical calculations.
Expensive. We negotiated down to $25k a year. That's pretty typical for BI tools, but the value ended up not being equal to $25k.

Likelihood to Recommend

Dal Adamson

Product Manager in Product Management at Teem (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

View profile