TrustRadius Insights for Chartio (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Versatile and User-friendly: Users found Chartio to be a highly versatile and user-friendly business intelligence tool, with many reviewers expressing their appreciation for its ease of use. The intuitive interface allows both new and experienced users to navigate the tool effortlessly, making it easier to perform tasks such as querying, filtering, and setting up charts. Some users also praised the tool's clear and lightweight design, which allows them to handle large amounts of information without feeling overwhelmed.
Extensive Database Support: Reviewers highly valued Chartio's extensive database support, including its ability to connect to various data sources. This seamless integration and accessibility were seen as major strengths of the tool. The option to connect directly to data sources enables advanced querying capabilities and provides users with accurate insights for making informed business decisions.
Responsive Customer Support: Many users appreciated the availability of comprehensive documentation and responsive customer support provided by Chartio. The helpfulness of customer support in maximizing the potential of the tool was highlighted by several reviewers. The responsiveness and willingness of the customer service team to implement solutions for specific needs were particularly commended.
To assess how much usage a company has on our platform. We track products purchased, revenue spent, number of consumers, etc.
Pros
Downloadable charts
Combining email domains
Customizable dashboards
Cons
Loads very slowly
Not very accurate numbers
Doesn't always load
Likelihood to Recommend
I love using Chartio, it gives us an easy reason to reach out to people and get our product in front of companies. I wish it loaded faster but as long as it works, I'm happy!
We use Chartio as part of our Business Intelligence tooling. As data grows we need ways to prospect through it to ensure our services are helping people effectively. Chartio helps us do this by offering a simple yet powerful solution to consume data sources and visual metrics.
Pros
Hooks up to nearly any data source and common services.
Supports SQL but also has a nice query builder.
Supports the creation of data stores for fast loading charts for common metrics.
Offers a data pipeline to ETL the data as needed.
Cons
The sharing is descent but is a bit lacking. You can embed charts but they're not as nice as when displayed on Chartio dashboards.
The pricing model is very competitive, but just to offer embedding puts you in a very high tier.
They need a better pricing model for adding users. User licensing is a bit expensive.
Likelihood to Recommend
If you are looking to try out a new BI tool with little setup then Chartio is for you. You may find that even with medium to large teams it will still work well.
VU
Verified User
C-Level Executive in Engineering (11-50 employees)
We use Chartio as our dashboarding tool at Prezi. Everyone has edit access in the organization but mostly data analysts are creating new dashboards which are viewed by almost all departments. The most frequent dashboard consumers are product teams and marketing. Whenever we have a data question which has to be answered multiple times we usually automate it using Chartio.
Pros
It is easy to connect your datasources and it supports over 15 different type of datasources.
It is easy to create your first dashboards. You can learn the basics just by trying it out. It also has great documentation to find the solution for more difficult problems.
You can save your data into Chartio's datastores. Using these datastores on your dashboards makes them super fast to refresh without querying your own database. You can set when you would like to refresh your datastores.
Cons
I really miss usage statistics. We don't know who, when and how many times were viewing our dashboards. It is a real pain point when you have created hundreds of dashboards and you need to maintain those too which are not used any more.
Would be nice to have version control to easily revert changes.
Data-stores are limited to 1 million lines. Using multiple filters on a dashboards makes hard to fit into this limit.
Likelihood to Recommend
It you need to create a dashboard for your stakeholder to answer a data question this is a perfect tool. You can also add filters so the stakeholder can go a few level deeper into the data if needed. It is not appropriate for deeper analyses/modeling. Also would not use it for one-time reports.
We purchased Chartio as an internal BI tool to provide teams external to the data engineering team access to reporting data. We did this for the purpose of ad-hoc analysis. We are a smaller company, so we used Chartio to build visualizations relevant to other teams that they can access and then use in their day-to-day. For example, we would build dashboards that the customer success team could use in their QBRs. In reality, it was meant for the entire org to use, but it ended up being used by engineering and product and consumed by other teams.
Pros
Really easy to get going. We tested many solutions - and Chartio is by far, the quickest. Took us a legitimate 30 minutes from nothing to up and running.
Chartio visually illustrates your database structure. This is phenomenally helpful for users who need to understand how to join tables and get the data they need.
The UI is pretty typical of other tools, so there's not an additional learning curve if you've used other BI tools. It's actually more simple than most, but still pretty similar.
Cons
Slow - the queries aren't optimized for speed. In order to combat this, you may need to build aggregate tables for date ranges and typical calculations.
Expensive. We negotiated down to $25k a year. That's pretty typical for BI tools, but the value ended up not being equal to $25k.
Likelihood to Recommend
It's a good tool if you're new to data. It's 50/50 if I would recommend it. I really liked it, but ultimately we didn't get wide adoption. A few reasons for this are that our exec team needed something simpler to interact with. Database tables were too complex for them to interact with and so they asked that we move to another tool.
We use Chartio to channel the robust social media data we have in our databases to create client-facing dashboards for certain brands we manage here. The dashboards we create are interactive, meaning the client can filter by various different criteria depending on what their business goals are. These dashboards in many cases stream into other reports that get sent to top management, or are even used on their own sometimes due to their easy and appealing user interface.
Pros
Chart manipulation after an initial query.
Extensive choices for dropdown menus.
User interface is very easy on the eyes and intuitive.
The new drag & drop method for arranging charts is much more efficient than before!
Cons
I'd like to be able to see two dashboards at once.
Sometimes I do find myself limited by the chart types - not quite as flexible as Excel would be.
Likelihood to Recommend
I think Chartio is flexible enough where it can be used in any business scenario. It happens to work very well with what we do in the social media advertising scene where we focus a lot on growth trends and engagement patterns.
Chartio is being used to track our metrics for each city that we operate in. It is being used by our regional managers to help track different sets of data across the board for individuals that work with the company as well as segments of different markets.
Pros
Easy to read and interpret
Great sets of charts and graphs
Able to export large amounts of data that can be easily used in different platforms.
Cons
Crashes from time to time with different data pieces (this may not be Chartio's fault)
Does not directly plug in to other parts of our system (which would be difficult to execute anyways)
Likelihood to Recommend
I think Chartio gives valuable information in a clear and concise way that is easy to read, interpret, and export.
We're using Chartio mainly for building dashboards and sharing our company metrics with other staffers around the world. The Product Development team is the only team that uses the product.
Pros
Good visualizations.
Simple to use and build charts.
Good and understandable design.
Cons
Might be hard to use for people without SQL knowledge.
Not very convenient use with custom queries.
After creating a dashboard it's confusing to edit or correct it.
Likelihood to Recommend
Chartio is well suited for representing any type of company metrics. It's not really well suited for sharing the data through downloading the charts or scales.
My department uses Chartio to display performance metrics. This has led to employees seeing that the time and effort they are putting in is showing for something. How easy it is to display charts and metrics has made it much easier to show employees immediately what their progress is compared to their co-workers but also over a period of time. As a manager it has made it very easy for me to understand my employees' productivity as well as identify quickly areas where we have needed to address improvement.
Pros
Very simple to set up charts
Automatic Updating
Clear Metrics
Cons
Layout sometimes can be convoluted
Sometimes there is a learning curve
Likelihood to Recommend
Metrics charts are a huge strength with this product.
It's a great way to make SQL pretty, and great for team dashboards and goal tracking on the wall monitors. Also, the Chartio support team has been very helpful and new features are frequently rolled out. I use it primarily for productivity tracking of off-site team. For alerting suspicious activity by online customers. And we have an wall display of KPIs across all businesses being managed, and milestones to celebrate.
Pros
Easy to get started
Great customer support
Frequent new features
Cons
Better arrangement of charts within a dashboard
Likelihood to Recommend
It's particularly easy to use query mode, take simple SQL, and publish it in a much more attractive way.
