athenaIDX Reviews and Ratings

Rating: 1 out of 10

Score

1 out of 10

Community insights

TrustRadius Insights for athenaIDX are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of athenaIDX, also known as Centricity, have found the platform to be highly useful for a variety of tasks in the healthcare setting. One key use case is electronic prescribing, which users have found to be incredibly easy to use. The platform's intuitive interface and streamlined process make it efficient for healthcare professionals to electronically send prescriptions to pharmacies, reducing errors and ensuring timely medication delivery.

Another valuable use case of athenaIDX is its forms usage feature. Users appreciate how this functionality helps keep everyone on point by enabling accurate documentation. The platform allows healthcare providers to easily create and upload forms relevant to patient and family cases, ensuring that all essential information is captured and securely stored. This feature not only enhances communication and collaboration within the care team but also contributes to comprehensive patient care.

Furthermore, athenaIDX serves as an effective tool for managing paperwork and documents. Users rely on the platform's capability to efficiently upload and store various types of paperwork, such as consent forms, insurance documents, and medical records. With easy access for all members of the care team, athenaIDX facilitates seamless navigation through patient files, enabling quick retrieval of necessary information when needed.

Lastly, Centricity acts as a practice management system that assists healthcare organizations in several administrative tasks. Many users leverage the platform for appointment scheduling, which helps streamline the process and ensure efficient time management for both patients and providers. Additionally, Centricity's billing and accounts receivable functionalities enable accurate tracking and management of financial transactions within the practice.

Overall, athenaIDX/Centricity provides a range of valuable use cases for healthcare professionals. From electronic prescribing to forms usage, document management, and practice administration tasks, the platform offers accessible solutions that enhance efficiency, accuracy, and collaboration in delivering high-quality patient care.

Reviews

10 Reviews

AVOID: Decades out of date, nickel and diming and more manual work.

Rating: 1 out of 10

Incentivized

April 24, 2024

Use Cases and Deployment Scope

We use Athena IDX as our source of truth for patient demographics. This is a mistake, as their system is built on the antiquated software that is incapable of handling lower cased letters as well as spaces after commas or anything that has been standard per the US Postal Service for the past two centuries or so (EX: 123 Anywhere Lane, Townsville NY 12345 isn't possible because their system cannot handle lower case letters, spaces after commas, etc. due to the archaic language that it's built upon (MUMPS, first developed in 1966, last updated in 1995).

Pros

The program is aesthetically acceptable

Cons

Cannot scale. This system was originally built for use within a hospital mainframe and has limitations baked in as a result. Modern reporting is nearly impossible due to the nonsensical data structure required by the ancient (by computer standards) 1970s era bones of the backend. This is uniform throughout the system.
Must have technical staff versed in what's essentially a dead programming language, MUMPS (created in 1966 and last updated in 1995), to make meaningful changes to customization. Permissions are extremely granular with no way to make changes across multiple permissions. Meaning if a person cannot see an item on a dropdown menu, or if a new dropdown menu is added, it then has to be added manually to every single other permission that you'd like that menu to appear in. This is naturally a big opportunity for errors to occur and is also a problem that has been solved in even 1990s era software.
Support is lacking and setup staff don't put effort into making sure that the system is set up in a way that makes sense. Staff are happy to present entry tables with duplicate fields, fields that will give an error that gives no information as to what needs to change for the error to go away (quite literally '???'), fields that are laid out nonsensically. Example: The USPS address format: address, city, state, zip? No, they'll be scattered across the fields with city and state somehow combined into one field. Staff will present this to you as normal and how things should be structured despite two centuries of USPS address structuring precedent.

Likelihood to Recommend

I couldn't recommend IDX to anyone. Most of the reviews on this site appear to be for the program that broke off from Athena IDX, Centricity Practice Solutions (CPS). CPS is a much more capable program managed by Unlimited Systems (a separate company) that should NOT be confused with Athena IDX (managed by Athena Health). It's possible that Athena IDX was usable in the 90s compared to other peer programs at that time, but there are so, so many better, modern solutions available now for far less money. This software is priced at the enterprise level with a level of quality that is below budget tier with an ancient feature set to boot.

Verified User

Professional in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Easy and accessible

Rating: 7 out of 10

Incentivized

January 27, 2022

Use Cases and Deployment Scope

We use this service primarily for documentation and billing. We also use this service to upload forms, documents, and any other relevant paperwork and documentation to the patient and family’s case. It is accessible by all members of the care team and can be easy to navigate through to find what you are looking for.

Pros

User friendly
Document uploading
Navigation

Cons

Less categories
Ease of developing templates
Log in process

Likelihood to Recommend

Athena is a well-suited electronic medical record system for those professionals that work in a medical center, hospital, clinic, and/or outpatient clinic that need to provide frequent and accurate documentation for insurance providers and all other members of the care team. It might be less appropriate for a small agency.

Verified User

Supervisor in Professional Services (501-1000 employees)

Vetted Review

2 years of experience

Loving Ceridian Dayforce

Rating: 8 out of 10

Incentivized

November 16, 2021

Use Cases and Deployment Scope

Our organization utilizes athenaIDX aka Centricity for our Medical, Behavioral Health, and OBGYN departments, and hope to soon move our Dental team into Athena. This platform allows our clinicians to electronically prescribe with ease, forms usage helps keep everyone on point.

Pros

Scheduling, easy to use and lots of customization.
Registration, easy and straight to the point.
Chart feature is a lot to look at until you get to know the system, once you know where to find things it doesn't seem hard or overwhelming to use.

Cons

Medication management was way better before the last update to an outside source. We have had nothing but issues.
Easy way to schedule recurring appointments. The current way takes a lot longer than people would like.

Likelihood to Recommend

The system is overall user friendly but can always use some updates and changes over the years. Compared to other systems I have used in the past this is by far the easiest EMR system I have used to this day.

Caitlynn Smart

Training Development Specialist at MHC Healthcare (501-1000 employees)

Vetted Review

14 years of experience

View profile

Centricity helps ortho clinic with its flexibility

Rating: 8 out of 10

Incentivized

September 2, 2021

Use Cases and Deployment Scope

We used Centricity for our practice management system. We use it for our appointment scheduling, billing and accounts receivable.

Pros

Unique Schedule Templates
Unique Appointment Types
Good selection of standard reports

Cons

Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
Ability to create custom reports

Likelihood to Recommend

Centricity is great for practices that need to be able to customize their schedules for each provider. It allows you to create multiple custom templates so each doctor could have their own schedule template and customized appointment types. At times the statements can be hard for patients to understand so make sure your staff understands and can explain how payments are posted and how they show up on the statement.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

8 years of experience

Centricity EMR is a system that you can gain efficiencies with.

Rating: 9 out of 10

Incentivized

December 19, 2018

Pros

One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes.
CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program.
Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR.
One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great.

Cons

Making the forms easier to create. Right now we have to pay someone to create a new form for us.
In the EMR they have spell check but you have to go back and correct in the form the mistake happened in. Having spell check be in a final review and allow correction in the review would be nice.

Likelihood to Recommend

Centricity CPS - which is both PM and EMR, works great in a medical office.

Debi Mitchell

Administrator in Professional Services at Children's Orthopaedics & Scoliosis Surgery Associates, LLP (51-200 employees)

Vetted Review

5 years of experience

View profile

Centricity EMR is #1!

Rating: 10 out of 10

Incentivized

April 11, 2017

Pros

The flowsheet feature allows providers to see trends in the patient's medical data, allowing them to treat appropriately.
The summary sheet allows providers and medical staff to quickly view medical history including medications and problems.
Quick and concise communication is seamless between providers and medical staff through Centricity.

Cons

Color coordination of certain tabs to make them visually accessible.

Likelihood to Recommend

This EMR system is well suited for hospitals and associated specialty practices where all medical information can be stored and updated in one place.

Verified User

Employee (11-50 employees)

Vetted Review

3 years of experience

A medical student's view of Centricity EMR

Rating: 7 out of 10

Incentivized

April 10, 2017

Pros

Ability to write notes for new patients and progress notes
Organized fairly well
Ability to easily import lab results and vital signs into our notes

Cons

The system often crashed while I was writing progress notes, then I would lose the file
Sometimes the system was slow/sluggish and had to be restarted
Lab results are sometimes found in unexpected folders within the program

Likelihood to Recommend

[It's] fairly easy to learn how to use, whether it's just for looking up patient information or for writing notes for patients. However I was unable to get access to the actual radiology images for my patients - I only had access to the dictated radiology reports.

Verified User

Contributor (201-500 employees)

Vetted Review

1 year of experience

Trustworthy

Rating: 9 out of 10

Incentivized

April 10, 2017

Pros

Able to overlay other applications and integrations and integrations to a data warehouse platform that abstracts from the EMR.
Customize for provider specialty. UI is easy to navigate.
Reports and backend able to get data and work with other data platforms.
Data reporting and use of creating dashboard and their robust BI practice management side.

Cons

The colors could be customized for specialists
Mapping and SQL [could be] a little easier
Upgrades to be more streamlined and have less downtime

Likelihood to Recommend

<ul><li>Easy to manage users and troubleshooting the issues can be resolved quickly for end users.The use of the SSO and not having to log on multiple times.</li><li>Centricity is able to be accessed remotely and 24/7 for the physicians who have weekend hours.The use of clinically speaking for dictation has been great for the specialty providers.</li><li>As an application support person and analyst, mapping and use of HL7 allows HIE to be used and therefore providers will receive incentive points under MIPS.</li><li>This system helps providers achieve PQRS/MU with many features built in to take the worries out of the tedious reporting.</li></ul>

Verified User

Analyst in Information Technology (201-500 employees)

Vetted Review

5 years of experience

CEMR...not a leader of the pack.

Rating: 8 out of 10

Incentivized

April 10, 2017

Pros

SOAP note layout
Medication dispensing
Internal Communication: flag system

Cons

CEMR does not allow multitasking
Documents cannot be arranged by type and date
Custom forms are clunky to update.

Likelihood to Recommend

CEMR is well suited for documenting patient care. Each EMR on the market has limitations and CEMR is no different. All EMR's essentially do the exact same thing. What differentiates others is the ability to integrate actionable business intelligence for review and clinical improvement. CEMR is woefully short on any type of business intelligence. Their one stab at this failed miserably. Unless you have a Crystal Report expert on staff...you won't cull good information from CEMR.

Steven King, LHRM, RHIA, MBA, MEd

Director of Care Coordination and Patient Experience in Professional Services at Health First (5001-10,000 employees)

Vetted Review

6 years of experience

View profile

Centricity review

Rating: 8 out of 10

Incentivized

February 13, 2015

Pros

Tracking numbers
Scheduling appointments
Chart management

Cons

When you have a patient on the schedule and you want to see the registration of the patient it doesn't automatically go right to the patient, it makes you search for it.

Likelihood to Recommend

Michelle Marchese

Practice Administrator at Lumin Healthcare (51-200 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

AVOID: Decades out of date, nickel and diming and more manual work.

Rating: 1 out of 10

Incentivized

April 24, 2024

Use Cases and Deployment Scope

Pros

The program is aesthetically acceptable

Cons

Cannot scale. This system was originally built for use within a hospital mainframe and has limitations baked in as a result. Modern reporting is nearly impossible due to the nonsensical data structure required by the ancient (by computer standards) 1970s era bones of the backend. This is uniform throughout the system.
Must have technical staff versed in what's essentially a dead programming language, MUMPS (created in 1966 and last updated in 1995), to make meaningful changes to customization. Permissions are extremely granular with no way to make changes across multiple permissions. Meaning if a person cannot see an item on a dropdown menu, or if a new dropdown menu is added, it then has to be added manually to every single other permission that you'd like that menu to appear in. This is naturally a big opportunity for errors to occur and is also a problem that has been solved in even 1990s era software.
Support is lacking and setup staff don't put effort into making sure that the system is set up in a way that makes sense. Staff are happy to present entry tables with duplicate fields, fields that will give an error that gives no information as to what needs to change for the error to go away (quite literally '???'), fields that are laid out nonsensically. Example: The USPS address format: address, city, state, zip? No, they'll be scattered across the fields with city and state somehow combined into one field. Staff will present this to you as normal and how things should be structured despite two centuries of USPS address structuring precedent.

Likelihood to Recommend

Verified User

Professional in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience