TrustRadius Insights for Apptentive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Multiple Levels of Targeting: Users have expressed their appreciation for the ability to utilize multiple levels of targeting in Apptentive, which allows them to effectively reach and engage with their desired audience. This feature has been mentioned by several reviewers as a valuable tool for tailoring communication efforts.
Easy Implementation and Seamless Customer Communication: Reviewers find that integrating Apptentive into their own applications is straightforward and hassle-free. They appreciate the seamless customer communication that the app provides, making it easy to establish a direct line of interaction with customers.
Game-changing Tool with Great Support and Resources: Several reviewers consider Apptentive to be a game-changer for their app launch. They highlight the straightforward purchasing process and the ease of integration. The early insights directly from customers have proven invaluable in improving marketing efforts. Additionally, users mention that the customer support provided by Apptentive is excellent, backed up by plenty of resources available on the website.
Apptentive is being used by our B2C side to help consolidate interactions on our mobile app. It helps to solve the issue of providing not only insights and metrics into usage and ratings/reviews but also helps to promote the app or other updates with the ability to place messaging into either iOS or Android apps so we can customize as best as possible our users' experience and their interaction with rating our app at the most opportune times.
Pros
Provides notes and interactions within your app so you can connect with users better.
Also allows for more support-driven interactions and engaging feedback from customers so it isn't all routed through app store reviews that are more difficult to manage and interact with users.
Apptentive measures satisfaction with its Love metric that helps us better understand usage instead of just store ratings and anecdotal feedback.
Cons
Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
Likelihood to Recommend
Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights.
We are using Apptentive to drive customer reviews and feedback for our mobile application. It is used primarily by the Marketing department and our development team. We use it to gather more 5-star app store reviews. It serves as an in-app messaging center for our users, it allows us to push surveys and notifications of new app features, and it also provides us valuable analytics on app usage and user sentiment.
Pros
Push notifications for app store reviews.
Targeted interactions based on in-app events.
Easy in-app messaging service for direct access to our support team.
Cons
Sometimes the notifications of new messages do not come through email as they should, so you can miss some.
I would like to see more interaction options.
More app analytics.
Likelihood to Recommend
It works very well for consumer-centric applications. If you had an app with in-app purchases, or a retail store app, or even a simple gaming application, Apptentive would be more powerful. In our case, we have an app that serves as a productivity tool, so Apptentive gives us great insight and tools, but we do not take advantage of them as much as other apps might.