Based on 11 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 11 reviews | Last Published April 23, 2026
This product assessment of AnyDesk is based on a synthesis of 11 recent reviews, covering overall satisfaction, use cases, strengths, weaknesses, ROI, and commonly used complementary software. AnyDesk is primarily used for remote IT support and enabling remote access to office computers, addressing the business need for efficient troubleshooting and flexible work arrangements. Reviewers indicate that AnyDesk delivers a strong ROI, primarily through improvements in productivity and efficiency (7 of 11 reviews). The software's remote access capabilities are frequently cited as a driver of these gains (6 of 11 reviews), with users highlighting time savings and faster issue resolution. However, a notable area of concern is connection reliability, with 5 reviewers reporting issues such as slow connection times and frequent disconnects. While AnyDesk is praised for its ease of use by some (3 of 11 reviews), others point to areas for improvement in the user interface (3 of 11 reviews). Overall, AnyDesk offers a cost-effective solution for remote support and access, but potential buyers should carefully consider the reported issues with connection stability.
Pros
Effective remote access and control capabilities for troubleshooting and system maintenance (7 of 11 reviews)
Easy file transfer functionality for copying and sharing files (3 of 11 reviews)
User-friendly interface, contributing to ease of use (3 of 11 reviews)
Improved productivity and efficiency through remote access capabilities (7 of 11 reviews)
Cost-effectiveness compared to competitors, offering a good return on investment for tech support (2 of 11 reviews)
Cons
Connection reliability issues, including slow connection times, frequent timeouts, and disconnects (5 of 11 reviews)
Dependence on internet connectivity impacting speed (3 of 11 reviews)
User interface issues, including visibility of the remote address field and setup process for unattended access (3 of 11 reviews)
We are using AnyDesk to provide remote IT support and training to our team. AnyDesk allows you to troubleshoot and fix system issues instantly by accessing user's system remotely. It also enables you to share your screen to give your team presentation or training, and record it for future use. It offers you high frame rates, low latency, and efficient use of bandwidth. It allows you to work across different operating system and devices.
Pros
It allows you to troubleshoot and fix system issues remotely
It enables you to give online training and presentations to your team and record it for future use.
It enhances you remote support experience with advanced tools
It offers affordable remote support solution
It offers higher availability
Cons
It sometimes takes a very long time to connect to the AnyDesk server. In that case, it becomes difficult to troubleshoot the issue. It will be better if AnyDesk team provides a tool to trace it.
Likelihood to Recommend
It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.
We use AnyDesk to provide remote IT support to our employees. It enable us to quickly connect to client's devices to diagnose and fix issues without being physically present. It enabled us to perform regular tasks remotely, such as software installation and updates, training sessions, etc. It also enabled us to schedule and perform updates, backups, etc. on the server remotely.
Pros
It enables you to quickly connect to client's devices to diagnose and fix issues
It helps you perform server maintenance activities likes updates, backups, troubleshooting, etc. without being physically present
It increases your productivity by allowing users to access their office systems from home, other branches, etc.
It offers cross-platform compatibility.
Cons
need improvement in Android interface
vulnerable if credentials are shared carelessly.
Likelihood to Recommend
It is well-suited for all types of businesses looking for remote support solution. It will help their IT team to quickly connect to the client's device to diagnose and fix issues without physical presence. It will enable them to perform server maintenance activities 24/7. It will increase their team productivity also.
We use AnyDesk as a remote access tool in our organization. It enabled our team to access the user's computer, diagnose issues and provide solutions quickly.
Apart from the remote access, it also provides following features.
Remote access from and to multiple platforms File transfer and management Unattended access VPN remote print Chat
Pros
It offers good performance in low-bandwidth
It facilitates instant remote access to the user's computer so you don't have to go to the user's desk for troubleshooting and resolving issue
It uses robust TLS technology and RSA 2048 key encryption which protects your data, restricts unauthorized access, makes all the sessions encrypted.
It supports multiple OS and devices e.g. you can access windows pc from Android phone and vice versa
Cons
Costing
Rest everything works fine as per expectation
Likelihood to Recommend
It is one of the best remote access tool that enables your IT team to access and control computers remotely, support and collaborate efficiently. It will help them to quickly connect to the user system to diagnose and fix problems without being physically present. It is suitable for individuals, professionals as well as all types of organizations.
I am using AnyDesk to provide remote support to my team members for ERP related issues. It enabled me to resolve ERP related queries by taking remote access of user system instead being physically present there which is saving my lot of time and efforts. It has also helped me to support any user irrespective of their location.
Pros
It allow me to support user irrespective of their location
It enabled me to support users 24x7
It helped me to save valuable time.
Cons
Sometimes getting your ID takes longer time.
Free version comes with limited features and connections
Requires stable internet connection
Likelihood to Recommend
It is well suited for professionals, students, companies, etc. looking for a remote desktop support solution. It will help all of them to support their users anytime irrespective of their physical location. It will help them to provide instant system related help to their users over remote desktop session and save valuable time.
AnyDesk is being used in our organization for remote support. It is an excellent remote support solution that helps you identify and resolve system-related issues quickly. It come with various advanced features like unattended access, VPN, File transfer, etc., which provides you greater control over remote sessions. It offers you seamless remote support across various devices and operating system.
Pros
It enables you to resolve system-related issues quickly
Its advanced features provide you with greater control over remote session
It is compatible with various operating systems.
Cons
pricing
You may need to change the firewall settings in some cases.
Likelihood to Recommend
It is an appropriate solution for individuals, professionals, and all type of organizations. It will enabled them to resolve system-related issues quickly. By offering various advanced features it will provide them greater control over the remote session. It will enabled their team to provide remote support 24/7 irrespective of their location.
