Insights from AnyDesk Reviewers
Based on 11 verified reviews published in the last 18 months
What positive or negative impact (i.e. Return on Investment or ROI) has AnyDesk had on your overall business objectives?
11 answeredThis report analyzes 11 recent reviews to assess the return on investment (ROI) of AnyDesk. Reviewers most frequently cite improvements in productivity and efficiency (7 of 11 reviews) as a key benefit, often linked to the software's remote access capabilities (6 of 11 reviews). Specifically, users highlight time savings and faster issue resolution as drivers of increased productivity. Two reviewers explicitly mentioned cost-effectiveness compared to competitors, noting a good return on investment for tech support and a relatively low cost per user. The positive impacts on productivity, efficiency, and cost contribute to a perception of strong ROI among users.
Increased productivity and efficiency
7 mentionsA majority of reviewers (7 of 11) report that AnyDesk increases productivity and efficiency. This is attributed to the…
A majority of reviewers (7 of 11) report that AnyDesk increases productivity and efficiency. This is attributed to the software's ability to resolve system issues remotely and save time. Reviewers specifically mention faster issue resolution and increased demo capacity as contributing factors.
Remote access and support
6 mentionsOver half the reviewers (6 of 11) highlight the benefits of AnyDesk's remote access and support features. They emphasiz…
Over half the reviewers (6 of 11) highlight the benefits of AnyDesk's remote access and support features. They emphasize the ability to provide faster IT support to employees, perform server maintenance remotely, and resolve issues more quickly across different operating systems and devices. The on-demand screensharing and remote control support are also noted as valuable for solving client problems.
Cost-effectiveness
2 mentionsTwo of 11 reviewers specifically mention the cost-effectiveness of AnyDesk. They cite a good return on investment for t…
Two of 11 reviewers specifically mention the cost-effectiveness of AnyDesk. They cite a good return on investment for tech support compared to competitors and a relatively low cost per support user. One reviewer noted that even after a price increase, AnyDesk remained cheaper than larger competitors.
Besides AnyDesk, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
11 answeredThis analysis synthesizes 11 recent product reviews to identify software frequently used alongside AnyDesk and to gauge user recommendations. Beyond AnyDesk, reviewers mentioned a variety of other software solutions. Microsoft 365 and Google Meet were each mentioned by 2 of the 11 reviewers. Due to the small sample size, these observations should be considered preliminary indicators rather than definitive trends.
Microsoft 365
2 mentionsMicrosoft 365 was mentioned by 2 of the 11 reviewers as software they regularly use alongside AnyDesk. These mentions w…
Microsoft 365 was mentioned by 2 of the 11 reviewers as software they regularly use alongside AnyDesk. These mentions were neutral, simply listing the software as part of their workflow.
Google Meet
2 mentionsSimilar to Microsoft 365, Google Meet was mentioned by 2 of the 11 reviewers. As with Microsoft 365, the mentions were…
Similar to Microsoft 365, Google Meet was mentioned by 2 of the 11 reviewers. As with Microsoft 365, the mentions were part of a list of tools used, without specific positive or negative commentary.
Describe how you use AnyDesk in your organization. What are the business problems the product addresses and what is the scope of your use case?
11 answeredThis report synthesizes 11 recent reviews to understand how organizations are using AnyDesk and the business problems it addresses. A primary use case is providing remote IT support, mentioned by 7 reviewers. This includes diagnosing issues and providing quick solutions. Additionally, 4 reviewers cite using AnyDesk to enable remote access for users, allowing them to connect to their office computers from home or access desktops for training and support. These two use cases are related, as remote support often involves accessing a user's computer remotely to resolve issues. The reviews suggest that AnyDesk is being leveraged to facilitate both internal IT support and remote access for employees and clients.
Remote IT Support
7 mentionsA significant portion of reviewers, 7 out of 11, use AnyDesk for remote IT support. This involves connecting to user ma…
A significant portion of reviewers, 7 out of 11, use AnyDesk for remote IT support. This involves connecting to user machines to diagnose problems, offer solutions, and provide technical assistance. Reviewers highlight the ability to quickly resolve issues by remotely accessing and viewing user screens.
Remote Access for Users
4 mentionsOver a third of the reviewers (4 out of 11) use AnyDesk to provide remote access for users. This allows remote or home-…
Over a third of the reviewers (4 out of 11) use AnyDesk to provide remote access for users. This allows remote or home-based workers to access their office PCs. Reviewers also use it to connect to user desktops for training, support, and resolving issues.
Please provide some detailed examples of areas where AnyDesk has room for improvement.
11 answeredThis report analyzes 11 recent reviews to identify areas for improvement in AnyDesk. A notable area of concern is connection reliability. Five reviewers (0.45 mention rate) reported issues such as slow connection times, frequent timeouts, and disconnects. A related issue is the impact of internet connectivity on speed. Three reviewers (0.27 mention rate) mentioned aspects of the user interface that could be improved, including the visibility of the remote address field and the setup process for unattended access. These usability issues may contribute to a less efficient user experience.
Connection issues
5 mentionsA substantial portion of reviewers, 5 out of 11, cited issues related to connection reliability. These issues include s…
A substantial portion of reviewers, 5 out of 11, cited issues related to connection reliability. These issues include slow connection times, timeouts, and disconnects, suggesting inconsistency in performance. Reviewers also noted that AnyDesk's speed is affected by internet connectivity, which can lead to a variable user experience.
User interface issues
3 mentionsThree reviewers (0.27 mention rate) suggested improvements to AnyDesk's user interface. These included making the remot…
Three reviewers (0.27 mention rate) suggested improvements to AnyDesk's user interface. These included making the remote address field more visible for new users and streamlining the setup process for unattended access. These issues indicate that some users find certain aspects of the interface unintuitive.
Please provide some detailed examples of things that AnyDesk does particularly well.
11 answeredThis report synthesizes 11 recent reviews to identify aspects of AnyDesk that users highlight as particularly effective. A significant portion of reviewers, 7 of 11, praise its remote access and control capabilities, citing benefits such as remote troubleshooting and system maintenance across different operating systems. File transfer functionality is also noted positively by 3 reviewers, who appreciate the ease of copying and sharing files. Additionally, 3 reviewers find AnyDesk easy to use, highlighting its user-friendliness and simple interface.
Remote Access and Control
7 mentionsA majority of reviewers (7 of 11) commend AnyDesk for its robust remote access and control features. Reviewers highligh…
A majority of reviewers (7 of 11) commend AnyDesk for its robust remote access and control features. Reviewers highlight the ability to quickly connect to and troubleshoot client devices remotely, regardless of the operating system. The software's remote access capabilities reduce the need for on-site visits for issue resolution.
File Transfer
3 mentionsFile transfer capabilities are appreciated by some reviewers, with 3 of 11 mentioning the ease and convenience of trans…
File transfer capabilities are appreciated by some reviewers, with 3 of 11 mentioning the ease and convenience of transferring files. Reviewers specifically note the ability to copy and paste multiple files, streamlining the file-sharing process.
Ease of Use
3 mentionsAnyDesk's ease of use is a positive aspect for some reviewers. Three of the 11 reviewers specifically mention its user-…
AnyDesk's ease of use is a positive aspect for some reviewers. Three of the 11 reviewers specifically mention its user-friendliness and the simplicity of the application. This makes it easy to provide instructions to clients for download, installation, and usage.