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Answerbase Reviews & Insights

Score10 out of 10

2 Reviews and Ratings

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Community insights

TrustRadius Insights for Answerbase are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Exceptional customer service: Several users have found the customer service provided by Answerbase to be exceptional and helpful in implementing the product. They appreciate the responsiveness and spot-on help offered by the support team.

Friendly user platform: Users have appreciated the friendly user platform of Answerbase, which has proven to be useful in answering questions on their school site. They find it easy to navigate and use without much training.

Ease of setup and effectiveness: Many users have liked the ease of set up and the effectiveness of Answerbase on their website. They consider it to be a great value compared to other Q&A products, thanks to its competitive price point and robustness.

Reviews

1 Review

Amazing product that has strong features and more importantly has great support with it. A must for any company

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Answerbase answers any questions that members of the team may have. Once a question has been answered it allows others to view and thus saving time within the workplace.

It has excellent tools to moderate and collect results.

It is a really effective piece of software that saves time and resources within a busy company.

Pros

  • Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
  • Browse existing community pages to see if your question has been answered
  • Allows you to share relevant documents with specific staff
  • Excellent customer service support team that are always on hand to help

Cons

  • Onboarding checklist would be a great addition as setting up can be complicated

Likelihood to Recommend

We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process.

Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board

Increases networking opportunities
NB
Nathan Brown
Sales Manager in Sales at LogixX Pharma (11-50 employees)
Vetted Review
Answerbase
1 year of experience