Anakage End User Support Automation Platform

The Anakage End User Support Automation Platform is positioned as a comprehensive solution designed to streamline end user support for enterprises. According to the vendor, it combines digital adoption and automation to address user and system issues, enhance employee experience, and boost digital adoption. The platform is said to be suitable for companies of various sizes, ranging from small businesses to large enterprises. It is targeted towards IT Help Desk Support Engineers, IT Administrators, Human Resources, IT Departments, and the Oil and Gas Industry.

Key Features

Self Service Cobots: According to the vendor, this feature enables users to resolve IT issues on their own by providing step-by-step guidance within live applications. It is accessible via multiple channels, including ITSM, Self-Service Portal, Chatbots, and Laptops/Desktops.

Proactive Cobots: The vendor claims that this feature continuously monitors the system and automatically detects and fixes common issues based on registry values, event logs, and more. Reporting and analytics are provided to help identify issues that cannot be automatically resolved.

Self Service Application: According to the vendor, this feature automates remote asset verification by allowing users to self-declare assets and ensure compliance. On-screen prompts guide users to verify hardware components, aiming to improve productivity.

Conversational Cobots: The vendor states that this feature provides personalized prompts, alerts, and messages to employees. It gathers feedback and creates targeted campaigns to enhance user experience. It is accessible from MS Teams, Desktop app, and Chatbots.

Software Install: According to the vendor, this feature automates software installation requests and deploys software on endpoints. It offers the reuse of pre-built cobots for common software installation tasks and integration with ITSM tools for seamless deployment.

Self Service Password Resets: The vendor claims that this feature enables users to reset their passwords without IT help desk intervention. Cobots guide users through the password reset process step by step, aiming to reduce password-related support tickets.

Asset Verification: According to the vendor, this feature automates periodic asset verification to ensure compliance. It prompts users to verify system details and input physical tag numbers, streamlining the verification process and saving time.

Employee Engagement: The vendor suggests that this feature gathers feedback and creates targeted campaigns to enhance employee digital experience. It aims to improve communication and system adoption with engaging videos, aiming to boost productivity.

AD Task Automation: According to the vendor, this feature automates Active Directory admin tasks, including onboarding and offboarding. It aims to reduce manual effort and improve efficiency and accuracy in managing user accounts.