Based on 9 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 9 reviews | Last Published May 26, 2026
Amazon Web Services (AWS) serves as a primary cloud provider for organizations seeking to host infrastructure, run multiple applications, and store data globally. In TrustRadius reviews, users frequently leverage AWS for its scalability and flexibility, enabling them to migrate applications to the cloud and design future-proof solutions. The platform is also widely adopted for data storage and management, utilizing services like S3 and RDS, and for building event-driven architectures.
Reviewers consistently praise AWS for its comprehensive range of services, reliability, and availability, alongside the ease of use for identity and access management. However, a significant concern among 4 out of 9 reviewers is the platform's complex and often costly pricing structure, particularly for smaller enterprises, leading to a steep learning curve. While AWS generally contributes to operational efficiency and cost reduction through infrastructure optimization, careful monitoring is required to prevent "runaway costs" from unmanaged resources.
Pros
Provides robust scalability and flexibility for varying workloads.
Offers a comprehensive range of cloud services for development and management.
Delivers high reliability and consistent uptime for services.
Features user-friendly Identity and Access Management (IAM) dashboard and controls.
Enables cost reduction through infrastructure optimization and managed services like RDS.
Cons
Complex and costly pricing structure, particularly for small-scale use.
Exhibits a steep learning curve due to overall platform complexity.
Features an inconsistent web console user interface.
Carries a risk of "runaway costs" from unmanaged resources like backup snapshots.
Presents challenges in finding AWS experts and specific technology documentation.
We use Amazon Web Services for storing our disaster recovery backups and it has been very affordable and simple to use. It works very smoothly with our Rubrik backup system. This has proven to be smooth. We also use a number of SaaS providers that are using AWS and we have had good successes with those too.
Pros
Smooth
Easy
Affordable
Cons
Cost to restore
Likelihood to Recommend
I would strongly advise that companies use [Amazon Web Services]. They deliver on the needs that we have and have provided the comfort in knowing that we are protected. Prior to our Rubrik / AWS setup, we had to take Backup tapes to other locations to make sure data was safe. This is so much more secure. I am super pleased with this design.
VU
Verified User
Administrator in Information Technology (51-200 employees)
The technology is great. I've never had technical issues.
Cons
They have been incredibly slow to respond to a billing dispute. Over a year ago, we erroneously signed up for a service that we never used. It was a total 'gotcha,' and it added $800/mo to our monthly invoices. Shortly thereafter we noticed the huge credit card bill and asked them to remove the service. We're a small education company, and we're spread pretty thin- and I'm embarrassed to admit that when I asked them to turn it off, I naively believed that they would do so. When we noticed last month that they were still auto-billing us $800/mo for the entire past year, we were stunned. I again asked for them to honor our original, well-documented request, and this time we asked them to help make things right for us. We've corresponded 2-3 times/week over the last 30 days and I still can't get a response from their Finance department. I'm surprised and disappointed - I was expecting AWS to be much more responsive and helpful than this. I still trust that they'll make things right - but as of now they're still billing us for this.
Likelihood to Recommend
I might revise this based on the outcome of this dispute. I love them technically - but this has been very frustrating customer service.
We use Amazon Web Services as the backbone of our software-as-a-service product. We use it to host media files for streaming, downloading, etc with our client app. Our product involves a wide range of media files: images, audio files, video files, documents, etc and some of them are quite large, so we store it all using AWS.
Pros
The interface is pretty easy to use.
It's very reliable and there almost never seems to be an interruption in service.
It's pretty pervasive so when working with other companies, partners, etc, it is a piece of technology that nearly everyone is familiar with.
Cons
Occasionally I've had issues uploading many files at once, and have to resort to one-at-a-time to ensure successful upload. Not often, but it's happened.
Likelihood to Recommend
I'm not sure where it wouldn't be appropriate unless someone was just starting out and maybe was super budget-conscious. I imagine there are some less expensive alternatives out there but honestly, the barrier to entry is pretty low.
VU
Verified User
C-Level Executive in Product Management (11-50 employees)
I personally use Amazon Web Services, primarily for database storage. A lot of the services are free or cheap. I feel as if my data is secure and trust that Amazon Web Services isn't trying to make a huge profit off of me as much as they are trying to provide a service.
Pros
Secure
Easy to understand interface
Cheap prices
Cons
Initial set-up takes a long time
Options can be overwhelming
Likelihood to Recommend
Amazon Web Services is a great options when you want to make sure you data is secure. It is also a good option for people on a budget. There are a LOT of different services provided, so if you are only interested in one of them, it might be better to go elsewhere so you aren't overwhelmed
