I use Amazon Transcribe in order to facilitate my video translation, transcription, and direct translation tasks. Instead of typing everything and wasting ages doing so, Amazon Transcribe does that in a very short time. Some speakers have heavy accents, and this service helps me to figure out most of the challenges in the tasks.
Pros
Handling tough accents
Handling various accents
Cons
Support of other local Arabic dialects.
Likelihood to Recommend
Amazon Transcribe is particularly good when I have a that contains speakers from various regions who speak various dialects. I usually figure out 95% of the content; however, the remaining 5% is essential to my work. I can not mark that [inaudible]. Amazon Transcribe makes me feel sure that I got the 95% of the file right and help me to figure out the remaining parts.
VU
Verified User
Professional in Research & Development (1-10 employees)
We are using Amazon Transcribe extensively to transcribe conversations with our customers. We are also utilizing it in in-house video demos and presentations to add subtitles. The business problems we address are inclusive of reduced labor (if transcription were to be done manually in entirety). It is quite easy to implement and its integration with our existing databases was quite simple.
Pros
It converts live recordings to text with few errors.
It has powerful speech recognition models- it transcribes well even low quality audios.
Cons
Chat, meetings and call transcriptions for confidential use must be accompanied by human input to edit the errors.
While onboarding new users, (I'm in IT) I noticed the learning curve was slow.
Likelihood to Recommend
Amazon Transcribe has worked well on media content subtitles. The tool has been very useful in preparing demos to be used within the firm and all kinds of presentations. Being in the financial sector, our chats with our customers entail disclosure of sensitive information such as credit card details. Amazon Transcribe resolves this by redacting sensitive personal identifying information on conversations. However, new users have a hard time using the software, especially adding custom vocabulary.
VU
Verified User
Engineer in Information Technology (5001-10,000 employees)
With Amazon Transcribe, it has been effective to extract actionable insights from clients' chats which advance engagements in real-time.
Pros
Content discovery advancements through audio and video contents conversions to texts.
Creating notes for meetings has been at ease with this solution.
Real-time transcription: sending live audio and videos in response to searchable texts.
Cons
It was not easy to bring Amazon Transcribe to life, but kudos to the vendor for the free support they offered.
Likelihood to Recommend
Amazon Transcribe on my end enables me to come up with accurate and simple transcripts. That way, call transcript analysis, and content search are streamlined in real-time.
We currently use Amazon Transcribe to help with transcoding meetings + recordings so we can both send them out to hearing impaired employees and send along meeting transcripts that people can quickly read and get an idea of the meeting contents + purpose without the need to listen to a hour long meeting.
Pros
Voice-to-text transcribing
Transposing and implementing text via phone conversations
Working quickly so you can see text in near real-time
Cons
The accuracy model has to be trained, so it's not necessarily plug and play
Call analytics setup was a bit troublesome
Likelihood to Recommend
Amazon transcribe is really aimed as a full suite text transcriber using the power of AWS at it's backings. Like any full-suite program, it's unlikely unless you have a business that leverages many different scopes and communication mediums that you'll access or need all of those features. But after training it to better understand the lingo and phrases most commonly heard in your business, it does a great job of providing fairly accurate voice to text for shareability and inclusivity.
We use Amazon Transcribe to help the KYC process for digital certificates by transforming key phrases from speech to text during an authentication video. We need a fast and reliable system to transform our users' speech to text in a way that we can validate various outputs of this process via APIs and issue a final approval or denial of the user request.
Pros
It is fast.
It can be accessed via multiple types of SDKs and APIs.
It is effective and predictable.
Cons
The APIs and AWS ecosystem can be difficult to grasp if you are new.
Likelihood to Recommend
If you need an industrial-scale speech-to-text system, Amazon Transcribe is a great option. Financial and banking are good examples of industries for which I would recommend them. Security and privacy are predictable since AWS offers policies and certifications around them. If it is the first time you use AWS, be sure to explore other products such as IAM and Lambda since you will probably need to use those two to implement a product or solution with Amazon Transcribe.
Our company began with AWS Transcribe when looking for a way to improve both the productivity of our agents and our customer experience. Transcribe is an easy way to quickly convert human speech into a readable (and reportable) test that helps us pull helpful data from. The functionality is nice as it lets you sort based on keywords or interruptions. One benefit we've seen is the ability to use both real-time transcribing and transcribing of finished audio files. The service is very feature-rich and provides many new options we haven't found in other services (such as allowing it to detect multiple speakers during a meeting, and track interruptions from sales agents). The tool is useful, particularly if you are able to use all of the features it offers.
Pros
Creating call transcripts from our call centers.
Searching calls for particular keywords to trace back problems.
Creating transcripts from company, or other, meetings.
Ability to protect caller data, such as credit card numbers or personal information by omitting it from transcripts.
Cons
There is a small learning curve to begin using ALL of the features the software offers. Additional tech support may be required for some integrations, so it's worth looking into if planning to use all of the features they offer.
Likelihood to Recommend
Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.
