Best General Purpose Conversational AI solution in the market
Use Cases and Deployment Scope
We use Amazon Lex to build support chatbots for supporting our customers. Amazon Lex provides excellent APIs to quickly develop and deploy conversational AI and chatbots. We have also been using Amazon Lex to seamlessly automate a lot of simple tasks in our complex support workflows. Amazon Lex has been fundamental in building interactive support assistants for some of our customers.
Pros
- Easy to develop and deploy chatbots
- Fully managed, so no need to worry about infrastructure management
- Integrates with other AWS services for data related tasks
- Cost effective
- Monitoring performance with AWS services is extremely easy and convenient
Cons
- API support needs improvement
- Few languages which we needed were not supported like Portuguese
- Sometimes the confidence scores are not accurate
- Complex web integration
Likelihood to Recommend
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
