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Amazon Chime

Score5.8 out of 10

75 Reviews and Ratings

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What is Amazon Chime?

Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Amazon Chime has to offer, as determined by TrustRadius' reviewers.
Based on 75 ratings of Amazon Chime's features
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Top Performing Features

  • High quality audio

    High quality audio connection is consistently available, with few or no interruptions.

    Category average: 8.5

  • High quality video

    High quality video connection is consistently available, with few or no interruptions.

    Category average: 8.3

  • Low bandwidth requirements

    Software is optimized so that meetings do not require a huge amount of bandwidth.

    Category average: 7.4

Areas for Improvement

  • Instant messaging

    Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

    Category average: 8.8

  • Whiteboards

    Presenters or attendees can share notes or annotations they’ve made on a whiteboard/meeting space within the web conferencing UI.

    Category average: 7.8

  • Integrates with social media

    Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

    Category average: 7.7

Reviews

What users are saying about Amazon Chime.
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Amazon Chime is a Great Software

Incentivized
Chris Beckel
Operations Manager at Beat Insurance Services, LLC. (1-10 employees employees)

Use Cases and Deployment Scope

We use Amazon Chime daily for our employees. We can use the chat feature and we can do meetings and or training via screen sharing. It is very user friendly and lots of features.

Pros

  • Chat Features
  • Calling a coworker
  • Meetings
  • Screen Sharing

Cons

  • Just keep adding features
  • Keep improving options
  • Allow for more than one connection for standard user

Return on Investment

  • Its been a great tool for our small business
  • We use it Daily and is very user friendly
  • We are able to instant message quickly
  • Have had little to no issues

Alternatives Considered

Microsoft Teams

Other Software Used

TeamViewer, ActivTrak, QuickBooks Online

Great Interview Tool!!

Incentivized
Omkar MarneView profile
Software Engineer in Information Technology at University of North Carolina at Charlotte (1001-5000 employees employees)

Pros

  • Video calling
  • Audio is good
  • Very fast
  • User friendly.

Cons

  • Graphical interface.
  • Try to make it more user friendly.
  • User interface.

Most Important Features

  • Video calling
  • Messaging
  • File sharing.

Return on Investment

  • N/a

Alternatives Considered

Microsoft Teams, Zoom, PyCharm and Google Hangouts Meet

Other Software Used

PyCharm, Zoom, Microsoft Teams, Microsoft Visual Studio Code, Notepad++, Sourcetree

Amazon Chime - secure platform for audio video conferencing with pay-per-use pricing

Incentivized
Ravinder BeniwalView profile
Sr. Consultant in Engineering at UnitedLex (1001-5000 employees employees)

Pros

  • Noise suppression and Background blur
  • Screen share and IM chat
  • Audio and video quality
  • Collaboration on chat and file sharing of up to 50MB
  • Separate chat rooms and you can add a chat bot in a chat room

Cons

  • User interface look and feel can be improved
  • Live captioning
  • Transcripts for recording meetings can be generated
  • More emoji could be added

Most Important Features

  • Security
  • Audio and Video Quality
  • Pay per use pricing model
  • Mobile app for easy accessibility

Return on Investment

  • Cost effective due to pay per use pricing model
  • Safe meeting due to comprehensive security
  • Being Amazon Product, app downtime is very low
  • Chat collaboration and chat bot support in chat rooms for improved productivity

Alternatives Considered

Zoom and Cisco Webex Meetings

Other Software Used

Microsoft 365 (formerly Office 365), Citrix ShareFile, MS SharePoint, Google Drive

Amazon Chime Review

Incentivized
YagneshKumar PatelView profile
Software Support Engineer in Information Technology at ProfitSword, LLC (51-200 employees employees)

Pros

  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.

Cons

  • No easy way to sync up with Google calendar using Amazon Chime, a user would need to click on the google calendar link and then copy the Amazon Chime link to be able to sync up.
  • Ability to have on-screen live captioning, that would be great.
  • [The] ability to create Polls and video calls do not have the ability to blur background images and or create custom background images.

Most Important Features

  • Creating meetings and video conferencing
  • Recording meetings
  • Built-in chat messenger for our organization

Return on Investment

  • Positive impact- ability to initiate meetings and recording meetings with [a] couple of clicks.
  • Negative impact- Syncing with google calendar.
  • Positive impact- solve business needs using Amazon Chime by collaborating with other departments.

Alternatives Considered

Google Hangouts Meet, GoToAssist Remote Support, GoToMeeting and Slack

Other Software Used

Google Hangouts Meet, LibreOffice, Udemy for Business

Amazon Chime Review

Incentivized
Akhilesh AryaView profile
Assistant Professor at Geetanjali Institute of Technical Studies, Udaipur (51-200 employees employees)

Pros

  • It is a cost effective solution for your daily meetings.
  • Easy User interface

Cons

  • Its new in the market and less people know about it so its difficult for a new user to logged into it for the first time

Most Important Features

  • Screen sharing

Return on Investment

  • Positive ROI

Alternatives Considered

Zoom

Other Software Used

Cisco Webex Meetings