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ALTO Exchange Reviews & Insights

Score10 out of 10

5 Reviews and Ratings

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Community insights

TrustRadius Insights for ALTO Exchange are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexibility and Customizability: Many users have praised the software for its high level of flexibility and customizability, allowing them to configure everything according to their specific needs. They appreciate being able to easily automate manual processes without any workarounds or alternate procedures. The ability to change configurations easily when their processes change is also highly valued by users.

Easy to Use and Intuitive Interface: Several reviewers have highlighted the software's ease of use and intuitive interface. They find the user interface to be quite user-friendly, requiring no extensive instructions or training. The software's simplicity contributes to a positive user experience.

Outstanding Customer Support: A standout feature for many users is the exceptional customer support provided by the company. Reviewers have reported that the customer support call-line is extremely helpful and patient when they encounter issues. The knowledgeable support staff promptly assists in resolving problems and ensures that users' questions are answered correctly. The live chat support also receives commendation for its responsiveness and effectiveness.

ALTO Exchange Reviews

1 Review

Good Use, Excellent Support

Rating: 9 out of 10

Use Cases and Deployment Scope

My customer is using ALTO Exchange to provide Purchase Orders to us and we provide the Invoices back to them on the Exchange.

This was the first time our company was setup in ALTO Exchange and the interface is easy to navigate to find the Purchase Orders from my customer. For our very first invoice, we did run into some hiccups with trying to figure out how to submit this correctly. However this was quickly resolved by the ALTO Exchange team as they returned any emails I sent to them the next day, and even went above and beyond to submit our invoice to our customer on our behalf. For future Invoices we have a better understanding now of how to submit them on the portal.

I'm looking forward to working further with Alto Exchange and my customers.

Pros

  • Clean easy to navigate interface
  • Excellent and accurate customer service
  • Easy to get activated for both customer and vendor relations

Cons

  • When submitting an invoice and error is generated the error is not too clear on how to fix the issue
  • Ability to scan or upload PDF invoice to customer
  • Email confirmation that invoice has been successfully submitted

Likelihood to Recommend

This is a good portal for accounting and even sales personel to use in their jobs if they are needing to access purchase orders from our customers.
VU
Verified User
Account Manager in Sales (51-200 employees)
Vetted Review