#1 most frequent
United States of America
86.5%160 installations of 185
What is AlertMedia?
AlertMedia is a cloud-based communication platform that enables businesses to send and receive notifications quickly and efficiently from anywhere. The software operates using multiple channels, including email, text message, voice call, social media platforms, app push notification, conference calls and custom channels. It can be used for regular business communication or emergency situations such as office closures due to weather conditions or unforeseen incidents.
Categories & Use Cases
Product Demos
Who Buys & Uses AlertMedia
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
5.4%10 installations of 185
#3 most frequent
Canada
1.1%2 installations of 185
AlertMedia - The Right Choice
Use Cases and Deployment Scope
We use AlertMedia for event notification in our company, with a primary emphasis on weather related events. We have used the platform for 4 years. We have watched the technology grow and become more refined, adding additional feature to improve the user experience. I would rate their customer service as best in class among vendors I have interfaced with. Their hurricane prep briefings are a huge value in our severe weather notification program. I think what I value most is I am "heard" when I have issues and have the opportunity interface with developers and decisions makers to have input to improve the notification processes to provide the most benefit to assist our sites.
Pros
- Customer Service
- Listening to the needs of the customer
- Simplicity to send messages
Cons
- Adding maps to indicate the affected area with e-mail notifications
Return on Investment
- Efficiently notifying associates of issues affecting our sites
- Timely and efficient return to normal operations when sites have been down and are resuming operations
- Hurricane briefings
Usability
Alternatives Considered
Everbridge IT Alerting
Other Software Used
CSI SAP2000
AlertMedia Review
Use Cases and Deployment Scope
We needed a comprehensive solution to quickly reach potentially thousands of people in several different countries. We had challenges with finding a single solution that would allow granular access, but at the same time provide multimodal communications. And, an app would be nice.
Pros
- Supports multiple countries with local or short code access numbers
- Very quickly sends multimodal messages simultaneously
- Provides good feedback for message sending, including options to resend to non-responsive people
- Very good Threat Intelligence options, including immediate notifications through subscriptions, and weekly TI summaries.
Cons
- The options for Threat Intelligence management through notifications could be a little better, including options to forward a link to a TI alert (not requiring login) to those in a TI affected area.
- Some improvement in sorting options, although current options are useful.
- Better integration with digital signage and other display platforms by providing an option for shortened messaging specifically for these devices as an option in the new notification screen.
Usability
Alternatives Considered
Rave Alert
Other Software Used
Appspace
AlertMedia is great, it has been a wonderful addition to our company!
Pros
- Send messages
- Keep track of responses
Cons
- Searching by different areas of personal information
Most Important Features
- Groups
- Mass Messages
- Tracking of ETA
Return on Investment
- Insightful information
- Tracking
- Contact Information
Real-time Alerts
Pros
- Real-time notifications are a must for all urgent matters.
- Organization-wide and smaller, identified groups can be developed for AlertMedia notifications.
Cons
- A build-in template for notifications about various activities (weather, injury, etc.) would help make alerts more systematic in both appearance and content.
Return on Investment
- For the costs, AlertMedia has a high ROI as our organization requires all-agency and project groups urgent notifications on a regular basis.
- Immediate notification to agency legal counsel and human resource departments is definitely a plus.
Other Software Used
Lookout, LinkedIn Learning (Lynda.com), Dropbox Business
